3 Strategy Alignment Jobs

As an Area Vehicle Service Manager at Ather, you will be based at the Zonal office in Chennai, Delhi, Kolkata, Bangalore, or Pune, working closely with the Zonal Vehicle Service Manager as a member of the service delivery team. Your primary responsibility will be to ensure that the key performance indicators (KPIs) of the Service teams are met while prioritizing exceptional customer experience at service center locations. Your duties will include monitoring and controlling service quality according to Ather standards by implementing best practices and Service Standard Operating Procedures (SOPs) at Service Centers and for the Service Fleet. You will also be responsible for monitoring customer complaints, ensuring prompt resolution, and taking corrective actions as necessary. Additionally, you will provide technical support to the Service team across various locations, support service marketing activities in the city, and assist in establishing Vehicle Service setups in all launch markets. Furthermore, you will collaborate with the Service Strategy team to document Service SOPs and Service Manuals, ensuring a high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis. Your role will also involve managing PDI (support) and Warranty Management effectively. To excel in this role, you should have experience in After Sales Operations with strong team management and collaboration skills. A customer-first attitude, the ability to anticipate customer needs, and exceed expectations are essential. A good understanding of EV technology is advantageous, along with the ability to control operational costs, optimize tools/equipment, and SOPs to minimize expenses, and demonstrate proficiency in scaling operations and enhancing value. As an ideal candidate, you should hold a Graduate degree in Business/Engineering from a Tier I/Tier II Institute with 6-10 years of experience in managing service delivery operations, overseeing teams of 20+ or multiple workshops. Your competencies should include diagnostic skills in mechanical and electrical aspects, crisis management capabilities, and service operation management skills. Moreover, you should exhibit behavioral traits such as a continuous improvement mindset, self-motivation, effective communication, team-building skills, critical thinking, and alignment with organizational strategies. Your personal traits should include a focus on communication, team building, critical thinking, and strategy alignment to thrive in this role at Ather.,

The role of a Product Owner involves refining and decomposing Epics into Stories with clear acceptance criteria. You will be responsible for ordering the backlog based on customer value and effort considerations while working closely with the delivery team to drive solutions that meet business requirements and realize intended business value. Acting as a liaison between the business and technology, you will validate customer needs, define, and document requirements and negotiate business priorities across multiple stakeholder concerns, including Technology priorities. It will be your responsibility to balance business needs within budget and schedule expectations to obtain the best ROI possible and support the prioritization of necessary technology priorities such as Enablers and Tech Debt remediation. As a Product Owner, you will create and maintain the product backlog, write, review, and approve requirement artifacts, collaborate with Subject Matter Experts (SMEs) and the Development Team to define acceptance criteria, and assist the development team in Sprint planning. You will also be accepting completed work throughout the Sprint and ensuring customer and stakeholder acceptance of the product. Collaboration with the Product Manager to manage changing customer priorities will also be a key part of your role. Qualifications and Requirements: - Minimum of 5 years of experience as a product owner - Bachelors degree in Engineering, Sciences, or equivalent - Experience in the Finance Domain is a must - Good to have Product Owner certification - Hands-on experience with Scrum and SAFe - Proficient in project management, client management, and team leadership - Excellent Analytical skills - Strong understanding of project development lifecycle and thorough insight into the SDLC - Experience in executive-level communication and strategy alignment - Prior client-facing experience, facilitation experience (or presentation skills) - Excellent project documentation and record management skills - Proficiency in core tools such as Word, Excel, PowerPoint, JIRA, Confluence, Visio (Preferred) - Excellent communication skills Perficient is a global digital consultancy that is transforming how the world's leading enterprises and biggest brands connect with customers and grow their businesses. With an end-to-end approach to digital transformation through a comprehensive portfolio of digital solutions, our teams bring unparalleled strategy, creative, and technology capabilities to help enterprises succeed. Collaborating across teams, technologies, and time zones, we deliver digital solutions that drive meaningful connections and memorable experiences for our customers.,

As the Regional Vehicle Service Manager for Vehicle Service delivery at Ather, you will be based in Bangalore and aligned with the Zonal Vehicle Service Manager. You will be a crucial member of the Vehicle Service team. Your primary responsibility will be managing the team operating our flagship workshops in the city, which serve as the main point of customer interaction. Ensuring a seamless and superior customer experience through your team at the workshops is essential. You will drive service KPIs for the city and oversee the day-to-day service operations, guiding and mentoring the team throughout the process. Monitoring warehouse operations, including inventory management and coordination with the central warehouse, will also fall under your purview. Additionally, you will be administratively responsible for managing Ather's premises in the city. To excel in this role, you should have experience in after-sales operations, strong team management skills, and the ability to collaborate effectively. A customer-first attitude, understanding of customer needs, and a willingness to exceed their expectations are crucial. A solid grasp of EV technology would be advantageous. Collaboration with various teams such as Retail, Customer Service, Marketing, Customer Quality, and Service Inventory will be a key aspect of your role. You will need to demonstrate your ability to control operational costs, scale operations effectively, and innovate rapidly to create unique experiences and products. Key competencies required for this role include diagnostic skills in mechanical and electrical aspects, crisis management, and service operation management. Behaviorally, a continuous improvement mindset, respect for people, leadership qualities, and self-motivation are essential. Strong communication, team-building, critical thinking, and strategic alignment skills are also important personal traits for success in this role.,