Regional Sales Manager - Micro LAP

Role & responsibilities

Micro LAP State Head

Based on typical job descriptions in the financial services industry, the key roles and responsibilities fall into the following categories:

Business Growth and Strategy

• Target Achievement:

  Setting, driving, and ensuring the achievement of aggressive sales and disbursement targets for the Micro LAP portfolio across the state.

• Strategy Development:

  Developing and implementing strategic sales plans to expand the existing product segments, channels (Direct Sales Agents, connectors, etc.), and customer base in the most cost-efficient manner.

• Market Penetration:

  Driving market research, analyzing competitor activities, and identifying new business opportunities for growth in the micro-segment.

• Product Input:

  Collaborating with the Product team to suggest differentiated offerings and product designs suitable for the local market and customer requirements.

Team Management and Leadership

• Team Building:

  Recruiting, leading, mentoring, and motivating a high-performing team, including Area/Regional Sales Managers and other field staff.

• Performance Management:

  Setting Key Performance Areas (KPAs) and Key Result Areas (KRAs) for the team, conducting regular performance tracking, evaluations, and providing constructive feedback.

• Training and Development:

  Ensuring the team is fully trained on product features, sales processes, policy adherence, and delivering superior customer experience.

Portfolio Quality and Collections

• Portfolio Management:

  Overseeing the overall quality and health of the state's loan portfolio, focusing on delinquency trends and early collections (early Mob X bucket).

• Collection Monitoring:

  Collaborating closely with the Collections team and monitoring the repayment process to ensure collection targets are met on an ongoing basis.

• Risk Mitigation:

  Providing recommendations for course correction to product and sales teams to improve portfolio performance and quality.

Operations, Process, and Compliance

• Operational Efficiency:

  Ensuring seamless and consistent loan processing and disbursement by coordinating with internal cross-functional teams like Credit, Operations, Legal, and Technical.

• Compliance:

  Ensuring strict adherence to all company policies, processes, regulatory guidelines, and audit norms in all business activities across the state.

• Reporting:

  Preparing and presenting detailed daily, weekly, and monthly business performance reports and market insights to senior management.

Stakeholder and Relationship Management

• Channel Management:

  Building and nurturing strategic partnerships with key channels, Direct Sales Agents (DSAs), and connectors to ensure strong business sourcing.

• Customer Experience:

  Ensuring a seamless and fulfilling customer experience and resolving complex customer escalations.

• External Representation:

  Personally and officially representing the company to the business community and local market influencers to build a positive brand image.