Respond to customer queries in a timely and accurate way, via phone, email, or chat. Identify customer needs and help customers use specific features. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance. Analyze and report product malfunctions. Convert potential customers by answering product and service questions. Monitor customer complaints on social media and reach out to assist.

The retail store manager is responsible for the overall management of a business by ensuring that both the operational and commercial sides run smoothly. Completes store operational requirements by scheduling and assigning employees. Maintains store staff by recruiting, selecting, orienting, and training employees. Promotes optimum staff performance by coaching, counseling, and disciplining employees. Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances. Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements. Ensures availability of merchandise and services by approving contracts. Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authorizing clearance sales. Markets merchandise by studying advertising, sales promotion, and display plans. Secures merchandise by implementing security systems and measures.

We’re seeking an experienced and talented e-commerce executive to join our dynamic team. You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience. If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company. Objectives of this role Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. Manage and maintain e-commerce platforms, including product listings, pricing and inventory management. Enhance customer experience by working closely with other departments, such as marketing, content and customer service. Your tasks Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales. Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement. Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders. Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Attend conferences, events, and trade shows to showcase our product and the retail sales team. Required skills and qualifications 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets. Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion. Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software. Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth. Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales. Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage. Experience managing e-commerce platforms such as Amazon, flipkart and Shopify Preferred skills and qualifications A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field. Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalised marketing campaigns. Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics. Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM. Ability to work collaboratively and take charge as a leader when required. Willingness to travel (domestic and international) for company events.

Job Role:-To implement in-store marketing activity and outdoor marketing activity in order to increase sales To provide result-oriented advertising and marketing activities designed to meet customer needs. To achieve sustainable business growth through market intelligence, creativity, and strategic vision, and to build an organization that attracts, develops, and retains outstanding people. Job description: Plan and allocate regional responsibilities with respect to Events, Activations and other BTL Maintaining the relationship with the BTL companies. Plan & managing the periodically Ground Activation & Promotions. Control events including preparation and performing Events & Exhibitions Planning and executing all BTL activities - Events (roadshows, exhibitions, conferences, seminars), promotions (pamphlets, handbills, brochures) and brand/service placement. Planning and innovating new marketing initiatives on a regular interval to create a brand recall and awareness. Responsible for setting up of strong network of vendors / Agencies for various promotional activities planned for the respective regions. Define key guidelines for each project/ campaign and check for adherence to the brief. Mystery Market visits to check and audits (quantitative & qualitative) Requirements: Bachelor's degree in business, marketing or MBA in Mass Communication 3+ years of working experience in trade marketing, in-store communication or similar role Outstanding understanding of Marketing Mix Strategic Decision Making Excellent communication skills