Regional Sales Manager – Cross Border & International

Job Description

Position Overview: The Regional Sales Manager – Cross Border & International is responsible for driving revenue and market share growth for international and cross-border products within the assigned region. This role involves strategic planning, managing the sales process, leading a regional sales team, and contributing to product development initiatives. The individual will serve as a bridge between regional customers and internal teams to ensure high levels of customer satisfaction and sales effectiveness. Job Purpose Responsible for driving regional revenues for Cross-Border and International products through strategic planning, sales enablement, and operational excellence in collaboration with branch and area sales teams. Key Responsibilities Strategic & Financial Management Support in developing regional short-term and long-term sales strategies in line with overall business goals. Monitor revenue and profitability performance and take corrective action to meet or exceed targets. Achieve international product yield targets and address variances effectively. Sales & Operational Execution Lead international product revenue generation within the region by guiding branch and area sales teams; manage the end-to-end product sales process and resolve operational issues as needed. Design and execute targeted sales and marketing strategies to enhance revenue, market share, and profitability for the product across the region. Build and nurture strong relationships with key decision-makers of large prospective clients through regular engagement, contributing to client retention and account stability. Collaborate with the telemarketing team to generate product-specific leads and ensure timely closure through effective follow-ups. Drive customer development and retention efforts, ensuring achievement of monthly base targets for the product. Ensure compliance with established product pricing guidelines across the region. Maintain accurate and up-to-date prospect information in the Salesforce system on a daily basis. Serve as the point of contact for addressing product-related service issues, ensuring smooth communication with internal and external stakeholders. Enhance the effectiveness of the product sales force by supporting capability-building initiatives within the region. Assist the Product Head in designing and implementing promotional schemes aimed at boosting product revenue and oversee their execution at the regional level. Product Development & Feedback Assist the Product Head in formulating medium- and long-term product plans by incorporating insights from customer feedback, market trends, and competitive intelligence. Contribute to new product and service development by consistently sharing customer expectations and feedback with the Product Head. Identify potential enhancements or modifications to existing products based on customer needs and recommend the same to the Product Head. Explore and suggest value-added services that can be bundled with the product to enhance profitability and customer satisfaction. Collaborate with the Product Head in creating training materials to strengthen sales team capabilities. People Leadership Guide and support the regional sales team for enhanced productivity and performance. Ensure appropriate staffing levels in alignment with business requirements. Drive sales capability-building initiatives and participate in training development. Qualifications & Experience: Education Essential: Graduate in any discipline Preferred: Postgraduate qualification in Sales, Marketing, or International Business Experience Essential: Minimum 6 years of experience in B2B sales, with exposure to cross-border or international logistics Strong knowledge of the logistics industry, pricing strategies, and CRM tools (e.g., Salesforce) Preferred: Demonstrated success in driving regional sales with measurable outcomes Skills & Capabilities: Strategic Thinking: Ability to define, align, and execute regional business plans Sales Acumen: Proven ability to meet revenue and yield targets Customer Relationship Management: Strong interpersonal and client-handling skills Analytical Ability: Capability to track and act on performance data Team Leadership: Mentoring and motivating regional teams toward goal achievement