Regional Sales Head - SME Emerging Markets - ROK

Identify business growth opportunities across the region, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve Regi targets

Augment the business volumes of mortgage lending in the region, manage client databases and tap them through Area Sales Managers and dedicated relationship managers

Drive relationships with key clients, collaborate with internal stake holders for faster TAT and cross selling initiatives in order to increase the client base of the Region

Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the zone

Timely hiring of people in the region and coordinate closely with HR team.

Scan the regional market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the mortgage segment to the head office

Engage with channel partners and develop a touch point management system for faster customer connectivity

Conduct engagement programs like running contests for internal employees and external stake holder/ DSAs and sales trainings to develop channel partners

Monitor SLAs, sales efficiencies and RoI of channels and ensure timely channel payouts

Effectively deploy schemes and prioritize sales of high revenue products and structures

Monitor client servicing metrics, develop relationship marketing programs and motivate Area Heads, RMs and channel partners to display highest levels of client servicing standards

Encourage the implementation of improved processes and best practices in order to enhance operational productivity

To ensure high mission happiness score for the region

Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth

Monitor customer issues and complaints and drive necessary action to address the same

Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the region

Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals

Prepare periodic MIS reports for profits, NPAs, new clients, new product launches, new branches, new channel development, etc. and communicate to Zonal Head and senior management

Guide and develop Area Heads and RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards

Nominate teams for product, behavioral and negotiation trainings and work for self-development initiatives

Nominate deserving team members for awards and recognition

Devise and implement specific sales strategy for under performers at regular intervals.