Regional Quality Assurance - North

Position Title:

Role Overview

end-to-end product quality assurance

Key Responsibilities

Product Quality Assurance

• Conduct inline and final inspections of apparel (woven, knits, denim, ethnic, kidswear, etc.) to ensure adherence to brand specifications.
• Validate garment parameters including

  fabric performance, shrinkage, colorfastness, seams, stitching, fit, trims, labeling, and finishing

  .
• Audit packaging standards to ensure correct folding, tagging, barcoding, and presentation.
• Partner with the central QA team to analyze quality test reports from labs and ensure corrective action with vendors.
• Track and minimize

  defect rates (AQL, rejection %, return-to-vendor cases)

  at DC and store level.

Vendor & Supply Chain Compliance

• Conduct

  vendor facility audits

  to ensure adherence to brand quality and compliance standards.
• Verify that vendors follow approved technical packs, sealed samples, and size sets.
• Ensure corrective and preventive actions (CAPA) are implemented for recurring vendor quality issues.
• Collaborate with sourcing and merchandising to evaluate vendor capability and performance scorecards.

Customer Experience – Product Lens

• Analyze

  customer returns, exchanges, and complaints

  to identify recurring product-related issues.
• Partner with customer service and retail ops to investigate product issues (fit issues, color bleeding, damage, etc.).
• Provide insights to Design, Buying, and Merchandising teams for future product improvements.

Data & Reporting

• Maintain a regional dashboard of inspection results, defect rates, and vendor performance.
• Report monthly quality trends, highlight systemic risks, and recommend solutions.

Key Skills & Competencies

• Strong technical knowledge of textiles, garment construction, and QA methodologies.
• Familiarity with

  AQL standards, lab testing protocols, and compliance requirements

  .
• Eye for detail with the ability to identify subtle garment defects.
• Excellent vendor management and problem-solving skills.
• Strong analytical and reporting skills; proficiency in MS Excel/QA tools.
• Willingness to travel extensively across vendors, DCs, and stores.