Store Manager - Calicut

KEY RESPONSIBILITIES

Target Achievement

• Responsible for achievement of set Sales target for the store
• Responsible for achieving targeted LFL Growths
• Responsible for achievement of all store KPI targets.

Customer Service

• Ensure all staff and managers follow Meet, Greet and Direct
• Ensure staff and managers proactively resolve customers queries/complaints
• Ensure customer feedback is captured & shared to Operations team & Franchisee Partner
• Should be fluent in English communication • Ensuring 85%+ score on Mystery Shopping Audit
• Ensure enrollment of new customers to EB rewards program with accuracy of data
• Ensure adherence to Visual Merchandise standards and delivering store displays as per POG guidelines

Stock Management & Process Controls

• Adherence to Operations SOP as set by Easybuy HO Ops Team
• Commercial Audit report based on seasons/ process
• Ensure timely sharing of all Ops and Commercial related reports from the Store as per prescribed formats and timelines
• Ensure timely receipt and display of allocated stocks
• Ensure all measures are taken to control shrinkage
• Ensure feedback on product gaps & quality comes as per timelines and shared with HO
• Ensure that all stock consolidation is executed as per timelines
• Should possess Basic software skills like Excel, Power Point as well as has the ability to understand store related reports.

Marketing & Promotions

• Ensure all marketing & promotional activities are executed as per timelines. This includes closely tracking and monitoring marketing and promo performance to achieve the desired objective.
• Ensure that the Visual Merchandising and plan-o-gram guidelines are followed as per the SOP
• Ensure store competition benchmarking is done in defined frequency on various functions and shared to HO on weekly basis.

Staff Management

• Ensure timely execution of staff engagement & training calendar
• Ensure staff retention and engagement is high through motivation, coaching and guiding
• Recruitment of staffs as per the SOP defined by Easybuy & cost agreed with franchisee partner
• Ensure subordinates are groomed to take on higher responsibilities
• Ensure staff productivity is maintained as per targets set
• Responsible for organizing tasks and managing work schedules and attendance efficiently