Regional Operations Manager (West Region)

1. Operations Management

• Manage end-to-end logistics operations across the assigned West region.
  
• Ensure smooth fleet utilization, driver deployment, and on-time deliveries.
  
• Monitor EV fleet performance (range, charging, downtime, etc.) and optimize efficiency.
  
• Coordinate with charging infrastructure teams for uninterrupted operations.
  

2. Business & Customer Management

• Drive regional KPIs SLA adherence, customer satisfaction, and cost optimization.
  
• Build and maintain strong relationships with key clients and stakeholders.
  
• Resolve escalations and ensure service excellence.
  

3. People & Team Leadership

• Lead and manage regional crew (drivers, fleet supervisors, and support staff).
  
• Recruit, train, and retain talent in alignment with business growth.
  
• Ensure adherence to safety, compliance, and operational policies.
  

4. Financial & Compliance

• Monitor and control regional operating costs and budgets.
  
• Ensure compliance with company policies, labor laws, and statutory norms.
  
• Prepare and present monthly performance reports and forecasts to senior management.
  

5. Strategic Growth

• Support expansion initiatives in the West region.
  
• Identify opportunities for operational improvement and innovation in EV logistics.
  
• Collaborate with cross-functional teams (HR, Finance, Tech, and Business Development) for smooth operations.
  

Key Skills & Competencies:

• Strong understanding of logistics operations (EV fleet management preferred).
  
• Ability to lead large teams across multiple locations.
  
• Analytical mindset with problem-solving ability.

Qualifications & Experience:

• Graduate / Post-Graduate in Supply Chain, Logistics, or Business Management.
  
• 12 years+ of experience in logistics/transport operations, with at least 35 years in a regional leadership role.
  
• Experience in EV logistics / last-mile delivery operations preferred.

Working days - Monday to Friday + alternate Saturdays