Regional Manager

• Job Description Job Title Regional Manager Location Regional Office Department Agency Function Agency Partner Channel Reporting to Zone Vice President - APC Band 3A Channel Summary The agency channel refers to a distribution method where insurance products are sold through agents
• These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services
• This initiative is expected to improve customer experience especially in markets where customers prefer human interaction
• It also supports customer in a) Resolving policy service needs b) Renewal collection to resolve policy holder s service needs Cross sale opportunity Job Summary Manage the Offices as a revenue center head o Manage the Office sales targets o Ensure recruitment and development of all associates in the region o Manage customer service, training, zone regional business verticals and operations
• Key Responsibilities/ Key Deliverables Meet targets for the Locations /Offices o Achieve revenue targets o Manage the office costs within budget o Monitor the productivity of the offices as per the GPA Case rate, paid cases per agent, YTD appointments, BDM appointments, proactive agent retention rate, FYC, AFYP, annual mode business and persistency Track competition on products, infrastructure and initiatives Handhold, develop and supervise OHs to meet the business plan and follow growth leadership practices Develop and execute plans for growth of the agency o Complete BDM module for the region as per plan o Develop and mentor the OH to excel on his KRA with long term vision for BDM and Agent& Agency Leader Retention
• o Ensure retention BDM s & Agency Leaders Formulate and implement development plans Meet training needs Communicate with them on a regular basis
• o Implement reward and recognition programs for the Agent Advisors, Agency Leaders & BDM s o Ensure Capacity Utilization on Manpower Ensure that service delivery to customers is as per standards o Ensure the delivery of pre-licensing and post licensing training for Agent Advisors o Ensure that all agent advisors follow standards and are trained on it
• Brand building and thought leadership aimed at achieving vision of the company Implement Growth Leadership practices in the region Measures of Success Recruitment of Top Advisors/Financial Distributors from competition Achievement of planned sales volume in the assigned territory Top Advisor Productivity & Retention Manager Retention Audit observations Quality of Business Key Relationships (Internal / External) Operations/HR/Product Management/Business Planning Facilities, Audit & Compliance Desired qualification and experience Job Specifications MBA / Post graduate with 12+ years of experience, minimum 9 years experience in Life Insurance sector Should have similar market exposure and experience in process driven, quality sales organizations Prior experience of leading zone / region in sales organization and proven sales track record Knowledge of dealing with partners, financial distributors, top advisor cohort favorable Familiarity with skills in recruitment, supervision & development of teams, strong networking prowess Ability to execute business strategies for achieving business targets and New initiatives

KEY COMPETENCIES/SKILLS REQUIRED

• Ability to drive organizational change Result Orientation Effective Management and Governance of Process Strong communication skills Working with & through others; leading People Problem Solving & Decision Making Innovation Strategic Planning & Execution