Posted:4 hours ago|
Platform:
Work from Office
Full Time
Job Process ContributionProcess OutcomePerformance Measure SalesCustomer EngagementManage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins Ensure customer connects during birthdays & anniversary in coordination with the store staff Organize and manage engagement activities within stores like birthday/ anniversary celebrations\" Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement Coordinate with factories to organize visits and provide them with list of identified customers Monitor special categories of customers like Hi Value customers and identify targeted engagement activities Customer engagement plan Customer satisfaction scores Adherence to SOP SalesStore ComplianceEnsure adherence to standard procedures for customer service for all customer across stores Conduct training for store staff on the SOPs which includes personal grooming, etiquette etc. Conduct store audits for compliance of SOPs & lean operations Monitor the Encircle customer data and monitor Encircle issues and updates Manage the customer complaints portal Coordinate with internal team and ensure adherence of lean operations Store operations management Customer satisfaction scores Adherence to SOP Work Experience Sales Experience Customer Centricity Interpersonal Effectiveness Nurtures Relationships Ambiguity tolerance Build Effective Teams
Titan Company
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