Recruitment/ Delivery Manager – US Staffing

Job Title: Delivery/Recruitment Manager – US Staffing

Experience: 5+ years

Timings: 06:30 PM – 03:30 AM / 07:00 PM – 04:00 AM

Location: Noida, Sector 142

Job Summary:

We’re seeking an experienced US Delivery/Recruitment Manager to lead strategic client relationships, manage high-performing recruitment and delivery teams, and drive business growth in the US IT staffing sector — specifically with State and Federal clients.

As a key member of our leadership team, you will oversee end-to-end client engagement, recruitment delivery, and team performance to ensure exceptional results and sustained client satisfaction.

Key Responsibilities:

• Manage and grow strategic relationships with State and Federal clients, understanding their IT requirements and providing customized staffing solutions.
• Lead the complete recruitment and delivery cycle — from requirement analysis, sourcing, and screening to interviews, offers, and successful placements.
• Ensure timely and quality delivery of candidates for all assigned requisitions while maintaining high submission-to-interview and interview-to-placement ratios.
• Coordinate between clients and the internal recruitment/delivery team to align on priorities and expectations.
• Develop and execute strategic account and delivery plans to meet hiring goals and client SLAs.
• Monitor delivery metrics and proactively address any gaps in quality or turnaround time.
• Achieve a high conversion ratio of submissions to interviews and placements.
• Ensure compliance with organizational policies and all applicable US hiring regulations.
• Track and report key performance indicators (KPIs) and implement improvement strategies.
• Manage client expectations, resolve escalations effectively, and maintain high levels of client satisfaction.

Requirements:

• Minimum 6+ years of experience in US IT Staffing as a Delivery/Recruitment Manager, preferably handling direct State and Federal clients (non-VMS).
• Proven expertise in recruitment delivery management and team leadership.
• Strong understanding of US staffing solutions, hiring processes, and compliance.
• Hands-on experience with ATS platforms, sourcing tools, and recruitment databases.
• Technical educational background preferred.
• Excellent communication, interpersonal, and governance skills.
• Proficiency in Excel and PowerPoint for client reporting and analytics.
• Demonstrated success in managing direct client accounts and achieving hiring targets.
• Strong relationship-building and negotiation skills.
• Ability to work independently and collaboratively with cross-functional teams.