517 Recovery Management Jobs - Page 7

Qualification: MBA Experience: 5-8 years of experience in managing high-volume collections and invoicing operations. Role & responsibilities Attain defined monthly, quarterly, and annual collection targets set by Ads Management and Business Finance from brands and agencies. Provide regular updates to internal teams on POD x Brand level collection status and outline next steps for prompt closures. Establish clear collection management processes, leveraging all available resources including Operations/Sales Operations, Accounts Receivable/Accounts Payable, and Sales to drive successful closures

Develop and implement comprehensive CRM strategies to improve customer satisfaction, and streamline processes. Ensure compliance with RERA regulations & guidelines in all customer dealings, . Proven experience in CRM leadership roles and collection Required Candidate profile Strong collection & recovery experience in real estate sector. Drafting of documents CRM portal (4QT) Maintain MIS Report Customer interaction

You will be responsible for administering and maintaining Commvault backup solutions to ensure data integrity and availability. You will need to identify and resolve issues related to backup failures, storage, and recovery processes. Regular monitoring of backup jobs and storage utilization will be essential to ensure optimal performance. Additionally, maintaining detailed records of backup configurations, policies, and procedures will be part of your responsibilities. Collaboration with cross-functional teams to implement and optimize backup strategies is also required. To qualify for this role, you should have 2-3 years of hands-on experience with Commvault or similar backup solutions. Proficiency in Windows/Linux environments, storage systems, and networking basics is essential. Possessing Commvault certifications (e.g., Commvault Certified Professional) will be a plus. Strong analytical and troubleshooting skills, along with the ability to effectively communicate technical concepts to non-technical stakeholders, are also necessary attributes.,

You will be responsible for underwriting mortgage business and managing the portfolio in the assigned branch/location. Your core responsibilities will include reviewing and assessing a broad range of complex loan applications within defined guidelines, underwriting proposals as per policies & procedures, conducting personal discussions with customers to establish creditworthiness, maintaining Portfolio MIS and other relevant reports, building effective relationships with third parties, and ensuring quick turnaround time of credit lending proposals. Additionally, you will be required to undertake critical review of credit proposals, ensure collateral and credit risk mitigation, monitor credit exposures, facilitate review and documentation of proposals, manage the credit underwriting function of the branch, and follow up on recovery of quick mortality cases. To qualify for this role, you should be a Graduate or Masters/Post Graduate, with certifications such as CA/MBA being preferable. You are expected to exceed service quality standards, strive for continuous process improvement, and use your industry knowledge and experience to overcome challenges and solve problems effectively.,

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To Visit the mortgaged property for survey and knowing its status, market value, occupancy etc., and take its photo for company and Bank reporting purpose. To visit the borrower/mortgaged property for taking symbolic possession (take photos). Move the application to DM or CMM or CJM for getting seizing orders. Co-ordinate with the police and seizing the property in the presence of banker and police etc. Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Liaison with our company Head office for preparation of documentation in the cases. Allotted Submission of bills for our services to Bank and follow-up for payments from Bank. Required Candidate profile Minimum 4-5 year of relevant experience. Excellent communication in regional language. Should have own two wheelers to commute. Should be willing to travel to different locations across state. Should have working experience on Email communication, MS Word/ MS Excel (basic working knowledge).

The ideal candidate for this role must be comfortable with field visit. Role & responsibilities Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s Agency Management and Process adherence - Ensure high productivity of CLCM Agency management B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction Billing related complain reduction Complaints related to billing / No. of unique customer complaining Churn - drives churn through agency manpower Preferred candidate profile Prioritization of deliverables and expectations Ability to influence people at all levels internally and among partner management Planning and execution management Crisis Management and contingency planning Ability to review, analyze and understand trends Relationship Management / Negotiation Skills 10+ years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

Perpetuity Capital is looking for REGIONAL MANAGER COLLECTION to join our dynamic team and embark on a rewarding career journey Set performance goals and targets for the locations under your supervision Monitor the performance of the locations and identify areas for improvement Provide support and guidance to location managers and employees to help them meet performance goals Conduct regular meetings with location managers to discuss performance and address any issues or concerns Develop and implement strategies to improve customer satisfaction and retention Develop and implement policies and procedures to ensure compliance with company standards Manage the budget for the region and ensure that all locations are operating within financial targets Develop and maintain relationships with key stakeholders, including customers, vendors, and local government officials Lead and manage a team of location managers and employees

drive business growth through new client acquisition, channel development, and relationship management. Candidate will expand market presence, achieve sales targets, and ensure customer satisfaction. Must have knowledge of courier/logistics industry. Required Candidate profile Candidate should be Pune resident with experience in courier/logistics. Should possess strong local market knowledge, established industry contacts & excellent communication and negotiation skills.

Job Description: HDFC Bank is hiring for Virtual Care, Virtual Sales, and Debt Management profiles. This is an excellent opportunity for dynamic professionals looking to build a career in the banking sector. The role involves managing customer relationships, offering financial solutions through virtual platforms, and supporting customers with sales and debt management requirements. Key Responsibilities: Engage with customers through virtual/tele platforms. Drive sales of banking products and services. Manage debt recovery and repayment solutions effectively. Ensure excellent customer experience and satisfaction. Meet business targets and compliance standards. Desired Candidate Profile: Graduate/Postgraduate in any discipline. Good communication and interpersonal skills. Sales/Customer handling experience preferred (Banking/Finance background will be an added advantage). Freshers with strong communication skills may also apply. Perks & Benefits: Career growth opportunities with Indias leading private bank. Professional training and development programs.

Roles and Responsibilities Payment Recovery Continuous follow up with Sales team Good Communication Skills Cash handling Manage Cash Flow

We are seeking a seasoned State Collection Manager to oversee the entire collection process for non-performing assets (NPA) and stressed accounts across Surat and at least half of Gujarat. The ideal candidate will have extensive experience in unsecured loan collections and a proven ability to maximize revenue and minimize irrecoverable debts. Key Responsibilities Recovery Management: Oversee the entire collection and recovery process, focusing on maximizing revenue generation and minimizing irrecoverable debts. Portfolio Analysis: Analyze and segment defaulting clients into hard and soft cases. Strategic Planning: Formulate and implement effective strategies to liquidate hard cases within specific time frames. Negotiation & Resolution: Negotiate with defaulters for early resolution of NPA accounts. Ensure the achievement of closure, recovery, and renewal targets. Required Candidate Profile Experience: A minimum of 7+ years of experience in unsecured loan collections.

We are seeking a seasoned State Collection Manager to oversee the entire collection process for non-performing assets (NPA) and stressed accounts across Surat and at least half of Gujarat. The ideal candidate will have extensive experience in unsecured loan collections and a proven ability to maximize revenue and minimize irrecoverable debts. Key Responsibilities Recovery Management: Oversee the entire collection and recovery process, focusing on maximizing revenue generation and minimizing irrecoverable debts. Portfolio Analysis: Analyze and segment defaulting clients into hard and soft cases. Strategic Planning: Formulate and implement effective strategies to liquidate hard cases within specific time frames. Negotiation & Resolution: Negotiate with defaulters for early resolution of NPA accounts. Ensure the achievement of closure, recovery, and renewal targets. Required Candidate Profile Experience: A minimum of 7+ years of experience in unsecured loan collections.

Roles and Responsibilities Lead and manage the collections function for the Farm portfolio across the assigned zone. Formulate and implement strategies to minimize delinquency and optimize recovery performance . Monitor and track collections through a team of Area/Regional Collection Managers, ensuring achievement of zonal targets. Ensure strict compliance with regulatory guidelines, company policies, and ethical collection practices . Analyze portfolio performance, customer behavior, and market dynamics to recommend process improvements. Drive field collections activities including recovery from overdue accounts through effective customer interaction. Liaise with legal, operations, and credit teams for resolution of complex cases. Recruit, train, and motivate the zonal collections team, ensuring high productivity and adherence to process. Manage relationships with external collection agencies/vendors and monitor their performance. Regularly report to senior management on key metrics such as recovery rates, NPA reduction, and risk trends.

Manage recovery of NPA and written-off LAP cases. Lead the collections team to meet targets. Coordinate with legal for SARFAESI & Section 138 actions. Negotiate settlements to maximise recovery. Required Candidate profile Experienced in NPA collections (LAP), SARFAESI, Section 138, strong negotiator, and team leader.

We are seeking a dedicated and experienced IT Operations Engineer to become a part of our IT operations team. As an IT Operations Engineer, your primary responsibility will be to ensure smooth and efficient IT operations, which includes 24x7 monitoring, batch job execution, backup/restoration management, and coordination with vendors. This role requires strict adherence to operational best practices, proactive incident handling, and support for internal and external audits. The position may require rotational working hours and shifts as our IT operations function 24x7x365. **Key Responsibilities:** **Monitoring and Incident Coordination**: - Monitor IT systems 24x7 to promptly address any backup job failures. - Coordinate with bank vendors regarding ATM/CCDM-related issues identified through L1 monitoring alerts. - Log tickets in the ITSM tool, assign tasks appropriately, coordinate actions, and work towards efficient ticket resolution. **Batch Job Execution**: - Monitor COB (Change of Business) and EOD (End of Day) batch jobs for classified systems. - Ensure timely completion of COB and EOD tasks as per schedule (excluding Sundays). **Backup and Recovery Management**: - Manage backup and recovery solutions to maintain data integrity and ensure swift restoration when needed. - Perform regular backups and periodic restorations as per the bank's calendar. - Conduct routine checks on backup jobs by performing regular restorations to validate success rates. **Reporting and Documentation**: - Ensure availability of reports including End of Day reports and month-end reports. - Maintain daily ATM transaction status files and address statement requests from other teams. **Support for Scheduled Activities**: - Provide assistance for system changes, projects, and disaster recovery (DR) activities as per the schedule. **Audit and Compliance**: - Collaborate with internal and external audit teams to provide requested details within specified timeframes. **Technical Skills/Competencies:** **MANDATORY:** - Proficiency in backup solutions and restoration techniques. - Excellent troubleshooting and problem-solving skills. - Strong organizational skills with attention to detail in documentation and reporting. - Ability to work effectively in a 24x7 operational environment. **OPTIONAL:** - Prior experience in the banking sector is highly desirable. - Relevant certifications such as Backup (Commvault Professional Foundations or equivalent) and ITIL Foundation. **Soft Skills:** **MANDATORY:** - Excellent written, verbal, and interpersonal skills. - Strong customer communication skills with the ability to communicate clearly with both customers and technical personnel.,

Territory Collection Manager_ Rural_Secured Purpose of the Job: Managing recovery of secured & unsecured loan products within States Particular Area for delinquent branches . Implement systems in collections flows & recovery department for meeting audit requirements Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings Effective segmentation of the portfolio to maximize recoveries Monitoring losses within State Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes. Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them Monitory all collections processes within the state including branch Cash reconciliations Demonstrate core company values, including high integrity and ethics Relationship building and customer management skills Ability to comprehend risk inherent to customer busines Result/ achievement orientation People management skills Interpersonal skills Multi-tasking & prioritization High resilience, energy and initiative Systematic & Meticulous Well networked in locality with respect to customers / financiers & Association office bearers.

Purpose of the Job: Managing recovery of secured & unsecured loan products within States Particular Area for delinquent branches . Implement systems in collections flows & recovery department for meeting audit requirements Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings Effective segmentation of the portfolio to maximize recoveries Monitoring losses within State Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes. Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them Monitory all collections processes within the state including branch Cash reconciliations Demonstrate core company values, including high integrity and ethics Relationship building and customer management skills Ability to comprehend risk inherent to customer busines Result/ achievement orientation People management skills Interpersonal skills Multi-tasking & prioritization High resilience, energy and initiative Systematic & Meticulous Well networked in locality with respect to customers / financiers & Association office bearers.

Purpose of the Job: Managing recovery of secured & unsecured loan products within States Particular Area for delinquent branches . Implement systems in collections flows & recovery department for meeting audit requirements Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings Effective segmentation of the portfolio to maximize recoveries Monitoring losses within State Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes. Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them Monitory all collections processes within the state including branch Cash reconciliations Demonstrate core company values, including high integrity and ethics Relationship building and customer management skills Ability to comprehend risk inherent to customer busines Result/ achievement orientation People management skills Interpersonal skills Multi-tasking & prioritization High resilience, energy and initiative Systematic & Meticulous Well networked in locality with respect to customers / financiers & Association office bearers.

Job Description Client Relationship Manager (Real Estate/Builder Firm)** Position Overview We are seeking a proactive and customer-focused **Client Relationship Manager** to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and acting as the key liaison between clients and the company. This role requires strong communication skills, problem-solving abilities, and in-depth knowledge of the real estate industry. Key Responsibilities * Build and maintain strong, long-term relationships with clients and channel partners. * Act as the single point of contact for clients, addressing inquiries, concerns, and requirements promptly. * Ensure a seamless client journey from pre-sales to post-sales, including booking, documentation, payments, and possession. * Maintain regular follow-ups with existing clients to ensure satisfaction and encourage referrals. * Coordinate with sales, CRM, legal, and finance teams for smooth operations and quick resolution of client issues. * Handle client escalations professionally, ensuring a positive resolution. * Organize client meetings, property site visits, and feedback sessions. * Maintain updated records of client interactions, agreements, and transactions. * Provide regular reports and feedback to management on client satisfaction, complaints, and retention strategies. * Contribute to brand reputation by ensuring high standards of service delivery. Key Skills & Competencies * Excellent communication and interpersonal skills. * Strong customer service orientation. * Ability to handle pressure and resolve conflicts diplomatically. * Good knowledge of real estate market, RERA guidelines, and builder processes. * Strong organizational and multitasking skills. * Proficiency in MS Office, CRM software, and documentation handling.

1. Customer Outreach and Payment Collection: Contact customers listed in the recovery database to discuss and arrange the payment of overdue amounts. Conduct follow-up calls as necessary to ensure payments are received within agreed timelines. 2. Route Planning and Execution: Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes. Visit customers' locations to discuss overdue payments or recover assets as required. 3. Standard Operating Procedures (S.O.P.) Compliance: Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively. Ensure all actions taken are documented and reported in line with company policies. 4. On-Site Recovery Operations: Independently visit defaulters to negotiate payments or recover vehicles as per company guidelines. Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation. 5. Deadline Management: Work diligently to meet deadlines set by the operations manager for recovering payments and assets. Report progress and any challenges faced to the manager in a timely manner. 6. Interpersonal Skills: Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively. Maintain a calm and professional demeanor, even in difficult or high-pressure situations.

Ensuring timely recovery of payments, EMIs& outstanding dues from Clients,Customers.cash flow &collection of dues maintain records of collections, outstanding balances, the preparation of MIS reports related to collections, defaulters, Receivables.

As a Mortgage Underwriter in the assigned branch/location, your primary responsibility will be to review and assess a variety of complex loan applications, making decisions within defined guidelines or recommending to higher authorities for approval. It will be essential to underwrite proposals in adherence to established policies and procedures, aiming to meet agreed SLAs and effectively manage city/area business volumes. You will conduct personal discussions with customers to evaluate their credit worthiness, ensuring the completion of credit/KYC documents through telephonic, field, and collateral visits. An in-depth understanding of income to obligation ratios, loan to value ratios, and their impact on long-term loan performance will be crucial. Maintaining Portfolio MIS, Delinquency MIS, and other operational MIS for the cluster and providing regular reports will also be part of your responsibilities. Building and leveraging effective relationships with third parties to achieve the best outcomes for clients, addressing client queries, and utilizing industry knowledge to solve problems are key aspects of this role. Ensuring service quality standards are exceeded, striving for continuous process improvement, and facilitating a critical review of credit proposals to identify risks and mitigation strategies will be essential. You will be responsible for enabling quick turnaround time for credit lending proposals related to mortgage business, including loan against property and home loans, in collaboration with the sales team. Ongoing review of credit exposures, documentation of proposals, monitoring client and collateral creditworthiness, and risk mitigation steps will be part of your duties. Managing the credit underwriting function of your branch, facilitating quick turnaround of credit lending proposals in collaboration with local credit analysts and the sales team, and ensuring recovery of quick mortality cases within specific timelines will be integral to your role. Qualifications required for this position include a Graduate degree, with preference given to candidates holding a Masters or Post Graduate degree. Certifications such as CA or MBA will be considered advantageous.,

Core Responsibilities: Support the Head of Strategy in designing, implementing, monitoring and improving portfolio interventions for effective management of the delinquent portfolio against the background of Product specific strength areas and operating constraints. Assist in executing, evaluating, Improving and monitoring portfolio interventions. Support in the management of key portfolio indicators and credit cost within budgeted levels. Champion a systematic approach towards portfolio management where performance delivery hinges more on an intelligence driven aggregation of robust processes rather than a simple aggression of individual efforts. Improve collection efficiency and effectiveness by developing and deploying intelligence based tools such as scorecards. Forecast portfolio movement choosing robust modeling techniques and estimate key financial out comes including loss, provisions etc across the retails assets and card suite. De-risk unit efficiency through an integrated framework of process and systems. Build performance score cards for collections team across levels. Forecast and devise staffs capacitation model to ensure adequate bench strengths to manage incoming collection volumes Build senior collection management consensus around proposed approaches of portfolio management and system solutions devised to deliver incremental collections efficiencies. Develop strong Analytical platform that would facilitate decision making of factual basis. Devise MIS to measure significant aspects- both existing and proposed of collections performance and review performance of constituent portfolio segment to identify possible areas of focus for collections action. Provide inputs to Credit Policy and underwriting on basis of portfolio trends. Analyze performance and productivity trends by identifying poor performing segments -leading to focused action in controlling delinquencies and Credit Losses. Desired Experience: Minimum 6 to 7 years in the field. Graduate : Yes Masters/Postgraduate: Yes

Collections Executive Manager TWO-WHEELER Graduate with 1–6 Years exp. in Vehicle Finance/Auto Loan collections. Handle 2W & Auto Loan, recovery, hard bucket cases & agency ops. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Good Comm. Skills.