Collection Head

Role & responsibilities

• Follow up on overdue accounts and manage collections efforts as per DSO limits.
• Reconcile accounts receivable ledger to ensure accuracy and completeness.
• Monitor customer accounts closely for non-payments, delayed payments, or other irregularities, taking corrective actions to meet weekly targets.
• Communicate with customers via phone, email, or mail to address inquiries and resolve payment issues.
• Generate aging reports and other accounts receivable analysis as needed.
• Collaborate with other departments, such as Billing, sales, customer success, to resolve customer related issues.
• Assist with month-end closing processes and other ad hoc tasks as assigned.
• Respond to customer inquiries and resolve payment issues via email within the stipulated Turnaround Time (TAT), ensuring timely resolution.
• Manage auto-renewal processes and handle customer inquiries related to renewals. Propose annual subscription plans to eligible customers and facilitate the renewal process.
• Acknowledge receipt of emails and provide tentative committed dates for solutions if dependencies exist.
• Address all incoming customer emails related to payments promptly and effectively. Maintain accurate and up-to-date call history records in CRM for all customer interactions.
• Coordinate with customers to determine expected payment dates and communicate effectively.

Requirements:

• Degree in Finance, Accounting, Business Administration, or a related field.
• Strong analytical skills with attention to detail and accuracy.
• Excellent verbal and written communication skills for professional customer interactions.
• Proficiency in Microsoft Office (Excel, Word), Tally and familiarity with CRM systems is a plus.
• Ability to manage multiple tasks and meet deadlines effectively.
• Strong problem-solving skills and a proactive approach to resolving payment issues.