142 Recovery Management Jobs - Page 5

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Female candidate will be preferable. Required Candidate profile Negotiate payment arrangements and follow up regularly with customersGenerate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms.

Role & responsibilities Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the region, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+ The role involves developing and implementing strategies to minimize loan losses which includes Recovery through Negotiation and Recovery through Legal. Ensure fully utilization and execution of legal tools such as Section 14 of SARFAESI Act Orders by taking physical possession of the mortgaged property and with a successful auction in case borrower fails to pay. To work with internal and external stakeholders to ensure successful resolution of delinquent loans to achieve recovery objectives. Ensure coordinating with legal department for effective and timely filing of legal cases. Ensure compliance with all applicable laws and regulations. Manage a team of recovery specialists and provide guidance and support as needed. Travelling to all the locations within the region on required basis to review the performance of each field location. Ensuring smooth execution of the various strategies/drives planned by HO for day-to-day performance improvement. Designing ground level plans for executing the team strategies. Periodic monitoring of the field capacity as per the Avg. Collection Ratio (ACR) Recommending for initiation of appropriate legal actions in chronic default cases in the region with co-ordination with the Regional legal managers. Monitoring the daily productivity MIS & shared with the higher management along with the analysis for the region Preferred candidate profile Minimum of 12+ years of experience in loan recovery management, with a focus on Affordable Housing Loans, Worked on Hard Bucket Recovery Perks and benefits Incentive + insurance+ Allowances

Experienced CRM Manager with solid end to end CRM experience from Reputed Real Estate developers. Communications, Documentation, Outstanding collections & Recovery, MIS reportings etc. etc.

Role & responsibilities Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the region, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+ The role involves developing and implementing strategies to minimize loan losses which includes Recovery through Negotiation and Recovery through Legal. Ensure fully utilization and execution of legal tools such as Section 14 of SARFAESI Act Orders by taking physical possession of the mortgaged property and with a successful auction in case borrower fails to pay. To work with internal and external stakeholders to ensure successful resolution of delinquent loans to achieve recovery objectives. Ensure coordinating with legal department for effective and timely filing of legal cases. Ensure compliance with all applicable laws and regulations. Manage a team of recovery specialists and provide guidance and support as needed. Travelling to all the locations within the region on required basis to review the performance of each field location. Ensuring smooth execution of the various strategies/drives planned by HO for day to day performance improvement. Designing ground level plans for executing the team strategies. Periodic monitoring of the field capacity as per the Avg. Collection Ratio (ACR) Recommending for initiation of appropriate legal actions in chronic default cases in the region with co-ordination with the Regional legal managers. Monitoring the daily productivity MIS & shared with the higher management along with the analysis for the region Preferred candidate profile Perks and benefits

Manage and supervise the collections team, ensuring all tasks are completed efficiently. Set clear goals and performance metrics for collections, such as collection targets and timelines. Develop and implement strategies to recover overdue payments. Required Candidate profile Evaluate and adjust strategies based on the company's collection goals and performance. Maintain effective and professional communication with clients, especially those who are behind on payments.

Key Responsibilities: Managerial Responsibilities: Lead the team responsible for legal recourse to recover from delinquent customers. Oversee local advocates to ensure swift action on assigned cases. Functional Responsibilities: Manage all legal and delinquency-related actions, including sending demand notices, LRN, arbitration, Lok Adalat, and civil suits. Adhere to agreed TAT (Turnaround Time) for initiating actions. Support the collection and branch teams in recovering from NPA (Non-Performing Assets) cases. Ensure advocates and arbitrators are appointed as per the process. Initiate appropriate legal actions against defaulting customers, such as: Arbitration Sections 9 & 17 of the Arbitration and Conciliation Act Criminal complaints Execution petition filing Initiation of Section 138 of the Negotiable Instruments Act Handle cases under Section 138 of the Negotiable Instruments Act and matters under Section 9 of the Arbitration and Conciliation Act. Draft SARFAESI notices, including: Demand notices under Section 13(2) Possession notices under Section 13(4) Job Requirements: Qualifications: Minimum graduation. A degree in law is preferable but not essential. Experience: 5-8 years of experience in financial services, preferably NBFCs/Banks, dealing with legal cases/arbitration. Experience in recovery from hard bucket cases is essential. Functional Competencies: The role requires 10-12 days of travel for legal and collection-related actions on the ground. Proficiency in MS Office (Word, PowerPoint, Excel). Basic accounting skills. Behavioral Competencies: Strong writing and speaking ability in English. Knowledge of Regional Langauge (Read & Write) is essential. Knowledge of another Indian language is preferred but not essential. Excellent communication skills, especially in dealing with local advocates, court officials, police, and challenging customers. Ability to work with minimal direction. Self-starter. Ability to prioritize, multi-task, delegate, and proactively resolve problems.

Key Responsibilities: Managerial Responsibilities: Lead the team responsible for legal recourse to recover from delinquent customers. Oversee local advocates to ensure swift action on assigned cases. Functional Responsibilities: Manage all legal and delinquency-related actions, including sending demand notices, LRN, arbitration, Lok Adalat, and civil suits. Adhere to agreed TAT (Turnaround Time) for initiating actions. Support the collection and branch teams in recovering from NPA (Non-Performing Assets) cases. Ensure advocates and arbitrators are appointed as per the process. Initiate appropriate legal actions against defaulting customers, such as: Arbitration Sections 9 & 17 of the Arbitration and Conciliation Act Criminal complaints Execution petition filing Initiation of Section 138 of the Negotiable Instruments Act Handle cases under Section 138 of the Negotiable Instruments Act and matters under Section 9 of the Arbitration and Conciliation Act. Draft SARFAESI notices, including: Demand notices under Section 13(2) Possession notices under Section 13(4) Job Requirements: Qualifications: Minimum graduation. A degree in law is preferable but not essential. Experience: 5-8 years of experience in financial services, preferably NBFCs/Banks, dealing with legal cases/arbitration. Experience in recovery from hard bucket cases is essential. Functional Competencies: The role requires 10-12 days of travel for legal and collection-related actions on the ground. Proficiency in MS Office (Word, PowerPoint, Excel). Basic accounting skills. Behavioral Competencies: Strong writing and speaking ability in English. Knowledge of Regional Langauge (Read & Write) is essential. Knowledge of another Indian language is preferred but not essential. Excellent communication skills, especially in dealing with local advocates, court officials, police, and challenging customers. Ability to work with minimal direction. Self-starter. Ability to prioritize, multi-task, delegate, and proactively resolve problems.

Role & responsibilities Strategy Development: Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies. Team Leadership: Lead and supervise a team of collections professionals of respective zonal region, providing guidance, training, and support to maximize their performance and meet collection targets. Performance Monitoring: Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks. Portfolio Management: Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed. Customer Interaction: Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution. Reporting: Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision-making and continuous improvement. Cross-Department Collaboration: Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency. Process Improvement: Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery rates.

Role & responsibilities Collections Strategy and Execution: Develop and implement strategies for efficient and effective collections of outstanding loans in the two-wheeler financing portfolio. Ensure collections targets are met while adhering to company policies and regulatory guidelines. Monitor and manage the collections process to minimize non-performing assets (NPAs) and delinquent accounts. Analyze delinquency trends and adjust strategies to improve collections performance. Team Management: Lead, manage, and motivate a team of collections agents to achieve performance targets. Conduct regular performance reviews and provide training and development to the team to enhance their effectiveness. Ensure compliance with ethical standards and legal regulations during the collection process. Customer Relationship Management: Maintain a customer-first approach to collections, ensuring that communication is respectful and professional. Manage difficult or escalated customer interactions and resolve disputes effectively. Collaborate with the customer service and sales teams to understand customer behavior and improve recovery efforts. Reporting and Analysis: Prepare and present regular reports on collection performance, recovery status, and key metrics to senior management. Conduct root-cause analysis on high-risk accounts and implement corrective actions. Maintain accurate records of all collection activities and customer interactions in the system. Process Improvement: Continuously evaluate and improve collections processes and systems for better efficiency and results. Stay updated with industry best practices, legal changes, and regulatory requirements affecting the collections process. Compliance & Legal Oversight: Ensure all collections activities are compliant with industry regulations, legal standards, and company policies. Coordinate with legal and compliance teams as needed to address legal matters related to collections. Required Skills and Qualifications: Bachelor's degree in Business Administration, Finance, or related field. Masters degree is a plus. 5+ years of experience in collections management, preferably in the two-wheeler financing or automotive NBFC sector. Strong knowledge of collections strategies, processes, and legal/regulatory requirements for the NBFC industry. Proven ability to lead and manage teams effectively, with a focus on achieving results and maintaining team morale. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to identify trends, root causes, and solutions. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and collections software/systems. Ability to manage difficult customer situations and resolve conflicts professionally. Preferred candidate profile Experience working in a two-wheeler financing company or automotive lending company. Knowledge of the local market and customer behavior in two-wheeler financing. Familiarity with collection tools and automation systems.

Objectives of this role Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts Communicate discrepancies to management team, identify slow-paying customers and follow-up with these clients, Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts Assist in streamlining the accounts receivable process by identifying areas for performance improvement Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements Responsibilities Gather and verify invoices for appropriate documentation prior to payment Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger Monitor and collect accounts receivable by contacting clients via telephone, email, and mail Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing Support other accounting and finance team members, inventory management, and cost accounting Required skills: Strong mathematical skills Understanding of basic principles of finance, accounting, and book-keeping Superb time management and detail orientation Proficiency with Google Drive Ability to keep company and partner confidences Education Qualification & Other requirements B. Com degree or equivalent Experience in accounts receivable (or accounts payable) Proficiency with one of the commonly used accounting ERP systems, such as Talley & MS Excel. Experience in driving process improvement Must have own two wheelers and willing to travel as an when it requires.

Hiring for Assistant Manager - O2C Collections - Kolkata Location AM Upto = 8 LPA WFO / US Shifts Need Candidates from Core O2C Collections profile. Should have Experience into Team Handling.

Job Purpose To assist the organization in collecting outstanding dues for DMS- The Wheels- 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets ‚ Ensure adherence to collection schedules. ‚ Attain EMI and penalty collection objectives. ‚ Reposition vehicles in cases of defaults. ‚ Close cases by securing settlement amounts. ‚ Explore diverse customer communication approaches for effective recovery. 2. Vendor Management ‚ Appoint collection agencies. ‚ Strategize and allocate tasks to agencies. ‚ Conduct on-site checks to validate procedural adherence. ‚ Ensure prompt payment deposits by Field Officers (FOS). ‚ Guarantee timely payments to vendors as per the schedule. ‚ Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures ‚ Initiate customer calls for debt recovery. ‚ Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. ‚ Gather customer feedback to improve the collection process. ‚ Conduct training sessions to enhance the team's collection skills. 4.Stakeholder Management ‚ Conduct regular stakeholder reviews. ‚ Align stakeholders with the collection strategy. ‚ Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management ‚ Participate in recruitment process to identify right talent for various roles in the team ‚ Identify high potential talent and provide opportunity to groom them for future roles ‚ Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. ‚ Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: ‚ Appointment of Vendors Major Challenges ‚ Managing assertive customers in default ‚ Dealing with deliberate defaulters ‚ Sustaining a high team morale Required Qualifications and Experience a) Qualifications ‚ Graduate in any stream b) Key skills required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication Skills & Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation skills

Manage the Collection process for assigned Portfolio Manage & motivate team of operators & TLs Ensure delivering individual calls target, SLA & KPI Maximize Productivity of the tele-collections teams Required Candidate profile * Graduate with 2-6 yrs exp in tele-collections for Unsecured Products * Exp of managing large tele-collections team * Dialer Knowledge preferred * Excellent communication & team management skills

Manage day-to-day field operations for collections team Ensure collection of dues from channel partners Improvement of credit portfolio in the cluster by improving collections for unsecured products Building, coaching, mentoring the team Required Candidate profile * Graduate with 5 -12 yrs exp in NBFC * Good exposure to recovery for Unsecured Products ( more than 180 DPD) * Exp of managing channel partners * Excellent communication & team management skills

Role & responsibilities Responsible for Collection from Unsecured and Secured Loan Over dues • Ensure Proper Planning and Allocation of Overdue for effective Recovery through strong execution • Ensure the recovery targets are met, as decided by the Collection Manager. • Manage the complete recovery & collection process as per the Collection Policy • Drive collection strategy for the area/ branches, Prepare action plan for the branches with high Over dues • Monitor receivables & collections and provide updates of receivables with appropriate details • Co-ordinate with Distribution team and backend collection team for effective OD collection • Co-ordinate with Vigilance for legal cases for collections • Drive preventive Collections in the Cluster • Train the Collection team on the updates on the Products and Policies and need to Nurture them • Conduct Collection Review periodically as specified time to time • Timely Hiring Monitor receivables and collections and provide updates of receivables with appropriate details Follow up with Branch staff and Field Collection staff to monitor & track status of collections Ensure maximum number of accounts is collected through follow ups and other defined communication techniques Engage in conducting field investigations and collecting delinquent accounts Work on Critical cases, getting it recovered from the customers. Trace out of absconded default customers and initiate recovery process Analyse and solve problems on a daily basis and keep track of all doings for future references Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries. Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments Preferred candidate profile Candidate having an experience in the Secured loan collection and HFC background will be more preferred. Interested Candidate send email to : mohan.h@hindujahousingfinance.com Team management Fluent in communicating local language Need the team to drive by examples through regular field visits Needs strong executions of strategies Has to have tenacity in meeting targets. Take responsibility of effectiveness and timely completion of work. Planning, organizing and time management skill. Should have the ability to prioritize Perks and benefits Incentive +Allowance

Role & responsibilities Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers Manage the overall collection and portfolio risk management structure through the optimal mix of: In-house collection team Recovery agencies Additional interventions like legal, civic authorities, etc. Ensure the process compliance across internal and external team members Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc. Manage team and region performance Work closely with CM and other stakeholders like business, operation, legal and compliance Highlight variance in previous months performance. Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours Ensure timely Crisis Management. Ensure coverage of portfolios through regular reviews. Daily monitoring of all groups for the locations assigned Ensure locations targets are aligned to targets for Pan India Location travel as and when required for review and to ensure performance Target to achieve monthly targets for all assigned locations and monitor performance To ensure minimal flows to higher buckets / Group Monitoring of Bucket movement within each group Update feedback trails on system and sending daily collection reports to the concerned reporting head. To regularly visit delinquent customer / merchant for the updating of overdue amounts To effectively manage all customer/ merchant related complaints and issues. Preferred candidate profile Team Management and Field Executives Experience in handling mass data volumes Should be presentable with good communication skills. Should have knowledge of the Collection Process. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conduct Handled Hard buckets/Post-dated cheque cases of Large Ticket size Should have relevant work experience; with the latest stint being in collections Good data management, analytical and team management skills. Proficiency in local language for the region is essential Kindly send your CV : mohan.h@hindujahousingfinance.com / 9513375225.

Hiring for Senior Manager - O2C Collections WFO / US Shifts / Kolkata Location Should have Good Experience Into O2C Collections Good Experience into Team Handling Salary Upto - 17 LPA 8+ Years of Experience Required

Roles and Responsibilities: Managing the recovery of outstanding payments and issuing notifications to individuals who have defaulted on their payments Proactively pursue the recovery of pending and disputed amounts through effective communication and negotiation. Monitor and analyze accounts to identify potential risks and develop strategies for timely recovery. Draft and prepare legal notices, correspondence, and other relevant documents in compliance with legal standards. Work closely with legal counsel to ensure all legal proceedings are accurately documented and filed. Collaborate with legal professionals to strengthen the organization's position in legal proceedings. Develop and implement effective collection strategies to optimize cash flow and minimize bad debt. Regularly review and update collection policies and procedures to align with industry best practices. Maintain open lines of communication with internal teams and external partners to facilitate a seamless recovery process. Collaborate with cross-functional teams to address any type of legal situation.