520 Recovery Management Jobs - Page 2

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Job Purpose This position is open with Bajaj Finance ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) •Achieving business numbers with the assigned line of channels (Basis location and market potential). •People Management (Off roll) Hiring, Retention & Productivity. •Sales Governance through compliance of systems and processes. •Responsible for tracking, managing & controlling PDD requirement compliance •Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. •Understanding of CRM Salesforce.com. •Effectively engage with Credit, Operations, Risk & within 2W/3W teams. •To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) •Training of self and their team below. •Hiring right candidate. •Smooth onboarding to help settle the employee well in BFL. •Smooth onboarding of New Dealer/Partner with BFL •Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) •Hiring of Off roll staff •Approvals by coordinating with internal stake holders eg. Clearing cases •Lead allocation •Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work •Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. •Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work •Engaging with customer. •Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) •From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 i.e. Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications •Qualifications – Graduate / Post Graduate •Good command in excel is essential. •Work Experience – 1 to 3 years of relevant experience in managing team •Result oriented - Go getter attitude is must •Should have collaborative work style to engage with peers & colleagues across the company. •Excellent Team management & Interpersonal Skills. •Excellent command over communication skills. •Highly ambitious & self-motivated

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

You will handle recovery of Two-wheeler- hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W/ 3W/ CV/ Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills.

You will handle recovery of Two-wheeler- hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W/ 3W/ CV/ Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills.

You will handle recovery of Two-wheeler- hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W/ 3W/ CV/ Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills.

You will handle recovery of Two-wheeler- hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W/ 3W/ CV/ Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills.

Role & responsibilities 1. Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management. 2. Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation 3. Responsible to control the buckets flows at all bucket levels (B1/2/3) 4. Recommendations for performance improvement based on gap analysis 5. Monitoring and coaching of TLs/ FE's.Daily/weekly to keep a track of team 6. Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio 7. To drive the key projects within the team / organization 8. SPOCs for additional responsibility for multiple requirement 9. Identified and empanelment of new vendors based on the business requirement 10. Ensure proper quality controls on the process Internal & External team. 11. Responsible to monitor processes & procedures are followed as per protocols. 12. Responsible to achieve monthly and yearly collection KPIs 13. Laising with other departments basis requirement for smooth functioning of the operations. 14. Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance. 15. Continuous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level. 16. To analyze the Root cause of low performance, prepares report and propose solution with time line 17. To gave frequent One-O-One and review with his direct reports and skip level 18. To ensure 100% adherence of all company policies by the team.

Role & responsibilities Agency Management: Handle a network of recovery/collections agencies within the assigned territory. Onboard, train, and review performance of recovery partners. Ensure adherence to SLAs, compliance, and fair collection practices. Recovery Operations: Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases). Develop and implement recovery strategies to maximize collections efficiency. Execute field recovery actions including skip tracing, settlements, legal recoveries where required. Channel Performance: Analyze agency/channel productivity and optimize recovery costs. Ensure recovery agents are well-informed, trained, and aligned with company standards. Initiate corrective actions in case of underperformance. Compliance & Reporting: Ensure compliance with regulatory guidelines and company policies. Maintain MIS and daily/weekly performance reports. Collaborate with legal, risk, and credit teams as required. Preferred candidate profile Graduate/Postgraduate in any discipline. 3 to 8 years of experience in collections/recovery , with strong exposure to agency/channel handling . Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus. Ability to travel extensively and manage field recovery operations.

You will be responsible for underwriting mortgage business and managing the portfolio in the assigned branch/location. This includes reviewing and assessing a broad range of complex loan applications within defined guidelines, making decisions or recommending for approval to higher authorities. You will underwrite proposals as per the laid-down policies and procedures to meet agreed SLAs and manage city/area business volumes effectively. Personal discussions with customers to establish creditworthiness, ensuring completion of credit/KYC documents and verification through telephonic, field, and collateral visits will be a crucial part of your responsibilities. You will need to assess income to obligation ratios, loan to value ratios, and have in-depth knowledge of the rationale behind calculation of ratios and their impact on loan performance over long tenures. Maintaining Portfolio MIS, Delinquency MIS, and other operations-related MIS of the cluster, along with regular reporting, will be essential. Building and leveraging effective relationships with third parties to facilitate the best outcomes for clients is also a key aspect of the role. You will be expected to take ownership of client queries, using industry knowledge and experience to overcome challenges and solve problems. Striving for continuous process improvement and exceeding service quality standards will be imperative. Critical review of credit proposals to identify industry, business, financial, management, and facility structure risks is vital. Ensuring collateral and other credit risk mitigation to facilitate the approving authority in decision-making, quick turnaround time of credit lending proposals for mortgage business, and ongoing review of credit exposures to maintain bankability are among your responsibilities. Additionally, facilitating critical review and documentation of proposals, monitoring client and collateral creditworthiness, managing the credit underwriting function of the branch, and ensuring recovery of quick mortality cases will be part of your duties. Qualifications required for this role include a Graduate or Masters/Post Graduate degree, with certifications in CA/MBA being preferable.,

Team Build/Management Manage DRT proceedings and oversee asset reconstruction cases Lead collection and recovery strategies for secured loans under the SARFAESI Act Ensure effective legal recoveries through structured debt management and compliance

You will handle recovery of hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W & Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills

You will handle recovery of hard bucket cases, oversee agency operations, and ensure that targets are met effectively. CTC: 6.4 LPA + 1.4 LPA Variable. Age- Max. 30 Yrs Required Candidate profile Full Time-Graduate with 2–6 Years exp. in Auto Loan collections. Handle 2W & Auto Loan, recovery, hard bucket cases & agency ops. Must have strong communication skills

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Evaluating Creditworthiness : Assessing the credit ratings of potential customers. Setting Credit Terms : Establishing the terms of credit for clients. Managing Accounts : Ensuring timely debt payment and handling payment disputes. Client Communication : Maintaining contact with clients to ensure invoices are clear for payment. Tracking Overdue Accounts : Monitoring and managing overdue accounts, escalating as necessary. Recovery Procedures : Implementing recovery procedures for debts. Financial Reporting : Generating financial statements and reports detailing accounts receivable status. Processing Payments : Handling payments and refunds. Policy Enforcement : Ensuring credit and collection policies and procedures are followed within the team. Qualifications Experience : Proven work experience as a Credit Controller or similar role. Accounting Knowledge : Solid understanding of basic accounting principles, fair credit practices, and collection regulations. Technical Skills : Proficiency in MS Office and accounting software. Attention to Detail : High degree of accuracy and attention to detail. Communication Skills : Strong communication and negotiation skills

Key Responsibilities: Develop and implement effective recovery strategies for overdue loans and delinquent accounts. Manage both in-house and outsourced collection setups, including agency onboarding, performance monitoring, and escalation handling. Analyze MIS reports to track portfolio performance, identify critical cases, and guide recovery actions. Ensure timely follow-ups with customers for settlements, repayments, and resolution of overdue accounts. Collaborate with legal teams to initiate appropriate legal actions for asset restructuring and recovery in loss cases. Monitor collection efficiency through forward flow, backward flow, resolution bucketing, and other analytical frameworks. Ensure adherence to internal policies and regulatory compliance in all recovery processes. Provide regular updates to senior management on recovery performance, risks, and strategic interventions. Qualifications & Skills: Bachelors degree). 3-8 years of experience in collections and recovery, preferably in financial services or lending institutions. Strong understanding of legal recovery processes and regulatory guidelines. Excellent analytical, negotiation, and communication skills. Experience in managing teams and external agencies. Proficiency in MS Excel, MIS reporting, and recovery tools.

Monitor and track all outstanding payments and overdue accounts within the system. Coordinate with customers to resolve payment issues and facilitate timely recovery of dues. Negotiate payment arrangements and follow up regularly with customers Required Candidate profile Generate and send payment reminders, overdue notices, and demand letters to ensure compliance with agreed payment terms. Designation will be Recovery Coordinator Female candidate will be preferable

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Role & responsibilities We are seeking an experienced Assistant General Manager to lead and manage our NPA operations, develop team capabilities, and liaise with banks and legal authorities to ensure timely recovery and resolution of cases under the SARFAESI Act, 2002. Key Roles and Responsibilities: Visit banks to initiate new NPA cases under the company's name and initiate action under the SARFAESI Act, 2002. Coordinate with higher authorities (ZO/RO/HO) of banks/NBFCs/ARCs/Rural Banks etc. for new cases, new empanelment, and renewal of empanelments. Follow up with Regional/Zonal/Head Offices to clear and sanction pending fee bills. Assign and monitor daily tasks of subordinate staff for effective teamwork. Liaise with Administration and Police Departments to resolve hurdles related to taking physical possession of secured assets. Conduct meetings with bank panel advocates and company advocates to identify and resolve delays in filing DM applications and obtaining DM orders from DM/CMM Courts. Personally review and monitor high-value NPA cases regularly. Attend bank review meetings as scheduled. Engage with high-value investors, brokers, and prospective buyers to facilitate E-auction and sale of mortgage properties. Set clear team objectives and provide strategic vision to achieve targets. Allocate NPA cases and tasks based on individual skillsets of the Team Member. Identify skill gaps, provide training, and guide team members to boost overall performance. Serve as the first point of contact for workplace issues to resolve conflicts and challenges effectively. Ensure the team adheres to all relevant laws, regulations, and company policies and must be followed by the Team members. Maintain thorough records of investigations, evidence, and other case-related information as per company norms. Adapt to changing priorities and demonstrate operational flexibility. Build and maintain solid relationships with internal teams and external i.e. Bank. Participate in special projects and organizational initiatives as per direction of the Higher Management from time to time. Collect banks feedback on staff performance and take requisite action, if require. Proactively communicate with bankers to track case status, remove obstacles, and move cases toward closure. Contribute actively to business growth in the assigned area. Required Candidate Profile: Minimum 7-10 years of relevant recovery experience. Proven experience in handling a team of 4-5 members. Own two-wheeler for commuting. Excellent communication skills in the regional language. Willingness to travel extensively across the state. Preferable background in SARFAESI, Bank Recovery, Credit Card collections or recovery

The Collections Manager will be responsible for overseeing the credit collections process, managing a team of collection agents, analyzing delinquent accounts, implementing collection strategies, and ensuring compliance with regulatory requirements.