Receptionist

Job Overview:

Receptionist

Key Responsibilities:

Front Desk & Call Management

• Greet and assist visitors in a professional and friendly manner.
• Answer all incoming calls promptly during business hours.
• Use the companys approved greeting while maintaining a polite and professional tone.
• Screen, assess, and transfer calls to the appropriate department or staff member.

Message Handling

• Take accurate messages (callers name, company, reason, and contact details) when calls cannot be routed.
• Deliver messages via email or messaging system within 10 minutes.

Call Screening & Routing

• Identify and filter telemarketing, spam, and non-business-related calls.
• Report frequent spam numbers for potential blocking.
• Maintain and regularly update the staff directory with extensions, titles, and roles.

Client & Visitor Interaction

• Act as the voice and face of the company by ensuring a warm and professional first impression.
• Provide basic company information to callers and visitors.
• Uphold customer service standards for all stakeholders.

Internal Communication & Support

• Escalate urgent issues or complaints to the appropriate staff immediately.
• Share updates on call trends and visitor inquiries with management.
• Support administrative tasks as assigned.

Knowledge Base

• Stay updated on company services, staff roles, and departmental changes.
• Familiarity with industry terminology (insurance preferred) for smoother communication.

Requirements:

• Minimum

  1 year of experience

  as a Receptionist, Front Desk Executive, or in a call management/customer service role.
• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask, prioritize, and handle high call volumes.
• Proficiency in MS Office and email communication.
• Positive attitude and professional appearance.