1023 Quality Monitoring Jobs - Page 40

Your Role We are seeking for Customer Service Executives (International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessary. Collaborate with team leads and quality analysts to improve call quality and performance. Ensure compliance with company policies and US calling regulations Your Profile Required Skills & Qualifications: Bachelors degree or equivalent. 2-3 years of experience in outbound calling, preferably for US clients. Open to Work from Office Excellent verbal communication and interpersonal skills. Familiarity with CRM tools and call centre software. Ability to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of International culture and customer behaviour. What you'll love about working here You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

We are hiring a Quality Analyst-Service Desk professional. The candidate'll be responsible for ensuring the highest quality of service delivery by conducting audits, analyzing process gaps, call audits , call monitering contact- 9784269728 (Kritika)

Your Role We are seeking for Customer Service Executives (International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessary. Collaborate with team leads and quality analysts to improve call quality and performance. Ensure compliance with company policies and US calling regulations Your Profile Required Skills & Qualifications: Bachelors degree or equivalent. 2-3 years of experience in outbound calling, preferably for US clients. Open to Work from Office Excellent verbal communication and interpersonal skills. Familiarity with CRM tools and call centre software. Ability to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of International culture and customer behaviour. What you"ll love about working here You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to quality standards and processes. Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to develop strategies for improving quality production. Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and implement training programs for agents. Collaboration: Work closely with the Operations team to ensure alignment on quality objectives and resolve any issues affecting performance. Target Management: Set and monitor monthly quality targets, ensuring they are met or exceeded. Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency in quality assessments and feedback. Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add value to the organization. Positive Work Environment: Foster a healthy and positive work environment that encourages team collaboration and morale. Feedback Mechanisms: Implement regular feedback processes to ensure continuous improvement and engagement within the team. KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas of Improvement (AOIs) to track team performance and development. Qualifications: Bachelors degree in a relevant field (e.g., Business, Quality Management). 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role. Strong analytical skills and experience in audit processes. Excellent communication and interpersonal skills. Proven ability to collaborate with cross-functional teams. Familiarity with quality management systems and methodologies. Skills: Leadership and team management Problem-solving and decision-making Strong organizational and time management skills Proficient in data analysis and reporting Knowledge of quality assurance tools and techniques Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Ahmedabad, India, with a requirement to work from the office.

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to quality standards and processes. Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to develop strategies for improving quality production. Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and implement training programs for agents. Collaboration: Work closely with the Operations team to ensure alignment on quality objectives and resolve any issues affecting performance. Target Management: Set and monitor monthly quality targets, ensuring they are met or exceeded. Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency in quality assessments and feedback. Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add value to the organization. Positive Work Environment: Foster a healthy and positive work environment that encourages team collaboration and morale. Feedback Mechanisms: Implement regular feedback processes to ensure continuous improvement and engagement within the team. KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas of Improvement (AOIs) to track team performance and development. Qualifications: Bachelors degree in a relevant field (e.g., Business, Quality Management). 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role. Strong analytical skills and experience in audit processes. Excellent communication and interpersonal skills. Proven ability to collaborate with cross-functional teams. Familiarity with quality management systems and methodologies. Skills: Leadership and team management Problem-solving and decision-making Strong organizational and time management skills Proficient in data analysis and reporting Knowledge of quality assurance tools and techniques Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Ahmedabad, India, with a requirement to work from the office.

JD Quality Analyst Voice Process infoAnalytica has serviced more than 250 corporations globally and delivers to industries such as Technology, Software, Telecommunications, Retail, Healthcare and Life Sciences, Financial Services (BFSI), Media and Publishing and Manufacturing. We work extensively with our North America customers Marketing, Sales and Product Management teams for supporting their marketing and demand generation needs. In this area, we have worked on a range of data verification, data validation and data mining projects. We support our customers’ demand generation by providing detailed organizational database of prospects that can be directly used for field sales, telemarketing, email outreach and social media to acquire customers. Key Responsibilities - Responsible for Quality Analysis across multiple campaigns on the floor & ensuring 100% qualified deliverables. Be responsible to monitor the calls and provide feedback to specialists to deliver a high quality, customer-driven, support service for addressing/ resolving enquiries at the first point of call wherever possible. Perform Root cause analysis and Action Plan for identified Errors Perform Calibration to identify the variance Identify process improvement opportunities and projects Auditing the calls for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters on the call. Assist specialists in resolving any open requests for support, assistance, information on upgrading etc. Demonstrate ownership and willingness to resolve issues in a timely manner. Support to maintain and improve Customer Satisfaction by delivering against those initiatives, that have been identified as crucially important during each and every customer support engagement. Preparing businesses reports and send that to the Reporting Manager on everyday/weekly basis OR as and when required. Desired Candidate should have - Minimum 3-years of experience in international Voice Profile Experience in service industry, dealing with information/ data will be preferred. Experience working in a team environment, managing a diverse workload Outstanding verbal and written communication skills in English with Neutral accent Availability in both Day and Night Shifts Preferred to have Quality domain Knowledge along with Quality tools Familiar with MS Office (e.g. Basic command on Excel & power point) Good documentation handling and strong attention to detail Location: Ahmedabad

About the team: Unified Payments Interface is an instant real-time payment system developed by NPCI to facilitate inter-bank transactions through mobile phones. Unified Payments Interface (UPI) Team is directly responsible for growth of UPI transactions at Paytm. Job Description *Oversee and manage marketing and promotional campaigns targeted at acquiring new/repeat customers and supporting business growth. *Ensure all campaigns are executed in alignment with organizational standards and brand guidelines. *Train and onboard new team members to ensure the effective execution of marketing strategies. *Prepare and maintain regular reports on campaign performance, analyzing outcomes to guide strategic decisions. *Enhance future campaigns by leveraging insights and feedback from previous and ongoing initiatives. Skills and Qualifications *Bachelors degree in Marketing, Business Administration, or a related field. *2-3 years of relevant experience in marketing or campaign management. *Strong analytical and problem-solving abilities. *Excellent communication skills with proven experience in managing marketing campaigns. *Proficient in evaluating and testing campaigns for quality and compliance with organizational standards. *Capable of managing multiple marketing campaigns simultaneously in a fast-paced environment.

Need replacement profile for helpdesk coordinator at Mumbai office against Karishma Divecha serving notice period having LWD- 22nd August 2025.

JOB DESCRIPTION Job Title : Quality Analyst Function : Call Centre Working time : 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education : Graduate Work Experience: 2 Years - 8 Years Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY. Gender : Female/ Male Job Role Can communicate in Hindi and English both. Call Audit (1) Live Call (2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc. About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a high standard of merchant experience. Expectations/ Requirements Minimum 1 Year of Experience in Agent/Center Quality Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting Ops in identifying training needs for the agents and process level issues that can help improve performance Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality function operates in the process Co-ordinate all process improvement initiatives Competencies Required: Ability to work in a continually challenging environment Understanding of end-to-end processes and appreciation of critical parameters Knowledge of MS Office Excel, PowerPoint, Word Good communication skills (English/Hindi) Good analytical skills to be tested through Quality Aptitude Test Self-initiated and zeal for continuous improvement.

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

Roles and Responsibilities Conduct quality audits, inspections, and checks to ensure compliance with project specifications, codes, and industry standards. Develop and implement quality control plans, procedures, and protocols for civil construction projects. Collaborate with site teams to identify potential issues and develop corrective actions to prevent defects or non-conformities. Review documentation such as drawings, reports, and certificates to ensure accuracy and completeness. Identify areas for improvement in processes and recommend changes to enhance overall quality performance. Desired Candidate Profile 8-10 years of experience in Quality Assurance/Control (QA/QC) management in the engineering & construction industry. Diploma or B.Tech/B.E. degree in Civil or related field; MBA/PGDBM preferred. Strong understanding of quality standards, monitoring, analysis, and implementation principles.

Knowledge of General Methodology of constructions like marking, checks for alignments, verticality, sequence of construction of concreting works, Block work constructions, Plastering works, etc. Familiar with test procedure and specification as per standard. Knowledge of RMC / Batching Plant experience & ISO requirements. To check for calibration of instruments and checking material testing certificates from the supplying agencies. Knowledge of good construction practices, Problem solving capability, Understanding root cause, and taking corrective & Preventive Measures, carrying out the rectification work as per approved methodology. Timely submission of daily/ monthly report quality on to QC Head. Plan and perform incoming and in process inspection and audit. Attain and close the NCR within stipulated time. Interaction with Clients, Internal & external Communications, Implementation of norms as laid down by the organization. Training to Engineers, Foremen, Supervisors, etc. on quality aspect of constructions on routine basis. Quality Control & Audit, Quality Management Systems, understanding of ISO Requirements, Safety Culture at Work Place, HIRA, Legal Requirements , Need & expectation of Interested parties Candidates having experience in Residential Apartments, Commercial, High-rise buildings are preferred. Interested candidate can send their CV on pratibha.maurya@blkashyap.com

Job: Quality Analyst Experience: 1 to 3 Years Location: Bangalore Job Description: Eligibility Criteria: Educational Qualification: 10+2. Graduation will be an added advantage. Work Experience: Should have a minimum of work experience of one year. Preferably from fintech. Must be Good in English and Hindi verbal communication skills, excellent in English written communication skills. Regional Languages will be an added advantage. Roles and Responsibilities: Monitor / Audit said number of calls per day. Identify areas of improvement related to process, language, and documentation. Share constructive feedback with champs. Identify process gaps and behavioral issues. If any, report to the respective managers. Ability to conduct trainings sessions for Champs. Keep track of good and bad calls. Conduct call listening sessions. Maintain Champ performance metrics and make sure champs improve their performance month by month. Participate in calibration sessions with Quality and Ops Team Managers to ensure consistency in evaluation processes. Will be Six days working with Sunday being fixed off. Key Competencies: Should know how to create presentations using PowerPoint. Well versed in Excel for daily audit-related activities. Strong desire to learn and gain process knowledge on a regular basis. Ability to communicate and express clearly. Should sound confident while conversing with Agents. Proactive and an enthusiastic approach towards work Ability to be a team player, deliver to meet individual and team targets Interested candidates can please reach out to me for interview schedule on Whatsapp No - 9738426881 Mail id - khizer.sharieff@moneyview.in Regards, Khizer sharieff TA Specialist Whizdm Innovations Pvt Ltd. Mobile:9738426881

Roles and Responsibilities Conduct quality analysis of banking processes to identify areas for improvement. Develop and implement process improvements to enhance efficiency and reduce errors. Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction. Monitor key performance indicators (KPIs) to measure process effectiveness and make data-driven decisions. Identify training needs of team members and develop training programs to address them. Please share your cv at surbhi.malhotra@nlbtech.com

About the Role: Grade Level (for internal use): 11 S&P Global Sustainable1 The Role: Senior Associate , Independent Quality Team (IQT) The Team: The IQT function is part of Sustainable1s second line of defense, responsible for: Data Quality: Assess the processes, testing methodology and results of the Data Quality team Adherence to Internal Quality/Process Standards: Assess how well the first line is adhering to established procedures and standards for key areas. Facilitate the establishment of standards, where gaps are identified. Product Quality: Facilitate the establishment of standards. Assess (i) backward compatibility of key products, (ii) consistency of key product output with expected results, and (iii) the quality of disclosures in our product offerings for consistency with Methodologies, and sufficiency of transparency. Third Party Data Quality: For areas where S1 ingests third-party data, periodically assess the processes/methods used to evaluate the quality of the data. The team will consist of quality analysts/specialists that will work closely with the business, broader risk, and compliance teams to identify material quality concerns and develop remediation plans to address them. The Associate, ESG Data Quality will report to the Director, Independent Quality Team (IQT). The Impact: Quality is a critical component to ensure customer satisfaction and retention. Further, as the regulatory landscape in the sustainability space continues to rapidly evolve, the IQT function will be critical to ensure that S1 is positioned for upcoming regulation. What is in it for you? Opportunity to work with cross-functional teams across S1 Be part of the ongoing sustainability story Develop knowledge and understanding on ESG data frameworks, metrics, and reporting Responsibilities Support the development of IQTs strategy Use technology to develop an electronic quality monitoring framework to identify key risk areas and provide support for risk-based sampling. Report key themes, risks/opportunities to S1 leadership on the state of quality via dashboards, KPIs and key forums. Foster a culture of transparency around quality related issues/opportunities Work closely with S1 leadership to ensure adherence to any other internal or external audit management action plans (MAPs) Facilitate efforts to address quality related escalations through root cause analysis Develop knowledge on ESG data sets Liaise closely with Data Quality team What Were Looking For Bachelors or advanced degree in engineering, and/or finance 10+ years of experience in financial markets/industries preferably some of which in the quality domain We seek individuals with a strong background in technology and data analytics, particularly in developing electronic quality monitoring systems. Experience in ESG data/products is not mandatory but highly preferred Quality mindset and LEAN thinking Self-starter who can work independently and lead teams to a common goal by coaching and mentoring team members Good communication and stakeholder management skills across levels

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Audits. Weekly Call Calibrations and Up skill trainings. Strong analytical and problem-solving skills. Able to work in any given Rotational shifts and Week offs

Required Quality Analyst Only From International BPO Location - Gurgaon Experience - Min 1 year In quality analyst salary upto 35k Night shift cab + meals provided Contact me 7991129288

Were Hiring – Quality Analyst Position: Quality Analyst Salary Range: 25,000 – 30,000 per month Experience Required: Minimum 1 year in a relevant role Interview Venue: Nyati Enthral, 16th Floor Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014 For More Details, Contact: 9112383905 (Pooja)