1023 Quality Monitoring Jobs - Page 38

Quality analyst designation should be on paper at least one year Overall experience in Bpo at least 3year, Excellent communication ,candidates should know the KPI,KRA, 7QC tool, Call auditing and all .Looking immediate joiner ,Its a 24/7 shift, apply

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achievement Meet set sales targets Use selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Fold garments and stack them Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per VM guidelines Contribute to shrinkage control through merchandise recovery from trial rooms and cash counters Requirements Requirements: Minimum 10th pass Fresger Age between 18-25 years 6 days working (week off between Monday to Thursday, any day) Open to male candidates Benefits Salary- 12807 take home per month

Update our Quality Management System (QMS) Set detailed guidelines on what needs to be checked and what the quality standards are Audit our systems based on ISO 9001:2015 requirements Determine quality metrics for all manufacturing procedures

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for? Ability to establish strong client relationshipInvoice Processing OperationsFinance Processes Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibilityYou will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factorsThis will require alignment to strategic direction set by senior management when establishing near-term goalsYour primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignmentsYou will need to flag risks to clients and Accenture stakeholders and propose action plans where neededYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client valueDecisions that you make in this role will have a major day to day impact on area of responsibilityYou will be managing medium - large sized teams and/or work efforts at a client or within AccentureYou would require transformation mindset and eye for identifying automation/process improvement opportunities. Qualification Any Graduation

Roles & Responsibilities: The preparation of the companies QA manual control and supervision of all amendments and revisions Control and the distribution of all the companys quality documentation Monitor all quality related activities on the project Perform all internal and external audits on behalf of the companys management Verify contractor quality requirements are specified to vendors and contractor documentation submittals. Attend all pre-bid meetings and coordinate all project requirements with the project bidders. Attend client quality management meetings The preparation and control of project quality system management documentation prior to project commencement. Review quality inspection personnel qualifications and training requirements Monitor the disposition of all issued nonconformance reports. Monitor the progress and effectiveness of the project quality management system. Recommend and implement improvements when required. Coordinate all QA/QC activities with the site QA/QC procurement manager Coordinate all quality related correspondence with the customers representatives. Monitor statistical method reporting. Action and close all customer complaints Control all achieve documentation upon the completion of the project. JOB Description: Candidates with more than 20+ years of experience likely have leadership experience. These professionals are generally ready for senior level Construction Quality Control roles with higher responsibilities. We are looking for a meticulous Construction Quality Control staff to oversee all the quality aspects of our construction projects. You will be responsible for ensuring that all work complies with the company’s quality control procedures and standards.

Role & responsibilities Incoming Inspection of packaging material, raw batti and fragrance & drum clearance * In-process inspection of dipping process (fragrance absorption) * Process audit - CTQ/CTP audit of above processes * Finished goods clearance inspection (FGCR) and MIS maintenance as well as quarterly live updation of the same * Conduct On-Job Training (OJT) in the shop floor, Classroom Training, morning meetings * Handle internal complaints and problems with root cause analysis and CAPA * Action effectiveness reviews/audits on problems identified * Timely Machine (asset) health check and approval * Maintaining Daily Reports - Unit Production reports (Efficiency / Utilisation) -Man / Mc * Daily Coordination with Regional Ops Manager for planning * Handle PM Complaints / IBCR Circulations / Approval follow ups Etc. * Preparing Daily Reports like Unit Production reports (Efficiency / Utilisation), finished goods clearance report

QA/ QC ensures QC processes meet FSSAI/FDA/GMP/ISO standards. Handles audits, documentation, CAPA, training, and lab compliance. Requires 2-5 yrs QC/QA experience, strong regulatory knowledge, and leadership skills.

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Quality Analyst- Zepton Support Job Title - Zepton Support- Quality Analyst Work Location - Bangalore - Hybrid Work Model [Work from Office based on the requirement hybrid - Post joining Training & On the job training is work from office [First 4 weeks] Shifts/Weekly Offs - Rotational shifts [day shifts] & rostered weekly offs [6 Days working] Qualification - Graduation With excellent communication skills [Written and Spoken] Mandate requirements - Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats/Mails etc] - Must have Internet speed of minimum of 50 Mbps - Good Quality Headset - Power backup in case there are frequent power failures About Zepto Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of delivery hubs that we're building across the country! We are currently live, with over 200 stores, in Bangalore, Chennai, Delhi, Ghaziabad, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida and Pune. Were incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! Weve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, Pepperfry and institutions like Stanford, INSEAD, IIM, and IIT. About the role We are looking for quality analyst to monitor our outbound rider service operations, In this role you will be: Monitoring the required number of calls and giving accurate feedback Constant updating of core processes Call out process gaps on a day on day basis to improve the rider experience Understanding riders expectations and build in the required changes into the process Should know multiple languages Hindi, English, Marathi or Kannada,Tamil and Telugu etc Exceptional listening and analytical skills Demonstrated ability to create scripts and other written communications What you will need to do Take team huddles everyday and close the gaps 1+ years of relevant experience in quality assurance Working Knowledge of CRM tools like Kapture, Salesforce, Remedy etc. Excellent communication skills written and spoken. Candidates who can speak regional languages in addition to English will be preferred MS office intermediate

JOB DESCRIPTION Position Title - Video Banking Service Manager- Process Team member (AML Alerts) Grade/Level - A1/A2/B1 Vertical - Video Banking Location - Turbhe Business - Digital Bank Department - Relationship Management Job Purpose - Under this role VBSM-Process will be responsible for any alerts being received from AML team on suspicious txns/Notices received from Various sources. Qualification - Graduate Relevant Experience - Minimum 1-3 Years of relevant work Experience Functional Competencies - Excellent spoken & written communication (English, Hindi) Should be quick to identify & action on any fraud identification. Should have fluency of excel Core Job Responsibilities - Be the brand ambassador of AU to the customers and be one point of contact for all banking needs Business & Financial Responsibilities : Ensuring that all alerts are actioned within defined timelines. Complete necessary steps, policies, and procedures within banks guidelines, while conducting EDD on alerts, accurately. Ensuring that SR being raised for Marking debit freeze on suspicious accounts which are tagged under the relevant header to avoid any rework. Maintain compliance with banks regulations & policies. Highlighting any non-compliant activity or suspicious transactions observed during accessing the notices /Alerts assigned. Addressing emails from branch/BO/ other complaint desks promptly. Highlighting trends observed while conducting EDD on alerts on a regular basis. Have thorough knowledge of MS excel to be able to release dashboards on a periodic basis. Coordination with Central AML Team / Compliance/ Risk Team for effectively assessing the cases & timely Closer. Knowledge of bank policies and services offered. Should complete mandatory certifications as per role within 30 days of joining. Behaviour & Activities expected from role: Should ensure dress code and discipline is adhered to as per organisation policy Should have through knowledge of excel for data analysis and dashboards Positive attitude and promptness Willingness to take up any additional team tasks assigned apart from key responsibilities. If interested please share your updated resume on the Mail ID mentioned below: vinay.malgonda@aubank.in

Role & responsibilities: Coordinate with production department about daily plan & execute. Collect the schedule & plan QC activity to incoming, line & final inspection. Attend Sunrise meeting take action for qc activities on top priorities. Prepare OPL & SOP where ever required. Train & encourage the operators, Qc person about process requirements. Improve the process quality, provide resources for quick checking. Rework & Rejection analysis with operators & supervisors & take Corrective action. Attend the MIS review meeting & business plan meeting. Accuracy of Tool Disc & Tool Holder & CP Cpk study. Checking quality documentation & reports & validate. Customer material return handling & complaint handling & corrective action. Quality awareness to operator, development and operation of quality control system. Audit quality systems to efficiency identification and correction like incoming, In process & Final Stage. Assures consistent quality of production by developing and implementing good automated manufacturing practice system by validating processes, providing documentation, Achieve quality operational objectives by contributing information and analysis by plan, Reviews, Preparing a completing action plans, implementing process, productivity, and quality and customer service standards. Maintains & improves systems of Quality audit Collecting analyzing and information of failed processes, stability studies & Recall Root Cause & Revalidations. Reviews all product quality aspects like, checking method & process specifications. NPD & satisfy the domestic & export customers. Monitor Calibration of instruments. Encourage operator for 5S & Kaizen activities & improve the system. Lead the team towards VISION 2024.

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9706756724 Required Candidate profile Excellent Communication skills

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

1 To ensure the 5S & Safety in the respective area. 2 To update the Control Plan, PFMEA or any other relevant documents as per the action plan submitted for any customer complaint or customer audit. 3 To prepare the PPAP documents in case of any ECN implemented. 4 To get the NCRs closed properly, raised during the audits. 5 To carry out the documentation related to EMS ISO 14001 : 2015 6 To ensure that shop floor documents (work instructions, Quality Plan etc.) are properly displayed & adhered. 7 To establish the required documentation of Quality system as per Standard IATF 16949:2016. 8 To give at least one suggestion in a month to optimize the use of consumables, electricity & raw material by doing VE (Value Engineering). Languages - Punjabi, Hindi & English.

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. good communication skills. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8050980644 send relevant CV to ramya.ramya1@teleperformancedibs.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education any graduation Best Wishes Ramya V

Know your role at TruKKer. Role Overview: We are seeking a skilled and detail-oriented Quality Analyst from the BPO sector who specializes in call audits, performance scoring, and process improvement. The ideal candidate will be responsible for monitoring customer interactions, evaluating performance against quality standards, and ensuring agents adhere to business and communication protocols.Key Responsibilities: Perform daily call audits to evaluate agent performance based on pre-defined audit parameters. Ensure adherence to communication scripts, process guidelines, and customer handling protocols. Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution. Validate that agents confirm and document customer details accurately during interactions. Categorize and document audit findings under Critical, Non-Critical, and Business Critical errors. Provide constructive feedback to team leads and agents to drive performance improvements. Work closely with Training and Operations teams to calibrate quality parameters. Analyze QA reports and identify process gaps or improvement areas. Maintain thorough documentation of audits and feedback logs. Participate in root cause analysis for repeated quality issues and drive corrective actions. Requirements: Bachelors degree in English or any given field. Proven experience in quality control or quality Analyst. Strong knowledge of quality control standards, tools, and methodologies (e.g., Six Sigma, 5S, ISO). Proficient in using QC tools like checklists, control charts, inspection reports. Excellent analytical and problem-solving skills. Strong communication and documentation abilities. Preferred Qualifications: Bachelor's degree in any discipline. 1+ years of experience as a Quality Analyst in a BPO / Call Center environment. Strong understanding of call audit processes, quality monitoring, and scoring. Hands-on experience with audit forms, feedback documentation, and compliance monitoring. Familiarity with CRM systems . Excellent verbal and written communication skills. Proficient in MS Excel and QA reporting. Key Competencies: Attention to detail Strong analytical and evaluation skills Process adherence and policy enforcement Coaching and feedback delivery Ability to work under pressure and meet tight deadlines High integrity and data confidentiality Why Join Us? Cutting-edge technology stack and exciting projects. Collaborative work culture with opportunities for learning and growth. Competitive salary and benefits package. Opportunity to work with a high-performance team in a fast-growing company. If you are passionate about building scalable applications and solving complex challenges, wed love to hear from you! 7/•.'

Job Summary: We are seeking a highly skilled and experienced Quality Manager to join our confectionery manufacturing company. The successful candidate will be responsible for managing the Quality Assurance and Quality Control, as well as the Food Safety Management System (FSMS) and certification processes for FSSC 22000 and BRC. The Quality Manager will play a critical role in ensuring that our products meet the highest quality and safety standards, and that we maintain compliance with all regulatory requirements. Duties and Responsibilities : Developing and implementing the Quality Assurance and Quality Control programs, including testing, inspection, and documentation processes. Establishing and maintaining the Food Safety Management System (FSMS), including developing and implementing policies and procedures, conducting audits, and ensuring compliance with all regulatory requirements. Ensuring that all products meet the highest quality and safety standards, and that they comply with all relevant industry standards and regulations. Managing the certification processes for FSSC 22000 and BRC, including maintaining compliance with all requirements and ensuring that all necessary documentation is up-to-date and accurate. Leading and managing a team of quality assurance and quality control professionals, including hiring, training, and evaluating staff. Coordinating with other departments, including production, and supply chain, to ensure that all quality and safety standards are met at each stage of the manufacturing process. Conducting regular reviews and assessments of the Quality Assurance and Quality Control systems, FSMS, and certification processes to identify areas for improvement and implement necessary changes. Providing regular reports to senior management on the status of quality and safety programs, and making recommendations for improvements. Requirements: Bachelor's or Master's degree in food science, chemistry, biology, or a related field. At least 5 years of experience in a quality management role in the food processing industry. Strong knowledge of quality assurance and quality control principles and practices, as well as food safety regulations and certification requirements. Experience in implementing and maintaining FSMS, FSSC 22000, and BRC certifications. Strong leadership and team management skills, with experience in hiring, training, and evaluating staff. Excellent communication and interpersonal skills, with the ability to work effectively with individuals at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify and resolve complex quality and safety issues. Ability to work independently and as part of a team. Strong attention to detail and accuracy.

Provides Hospital wide policies, Supports in Formulation of HR & Training SOP, Frequently Audits & Checks for File Management Systems as per NABH Requirements, Adjoins HR while formulation of Committees.

Required Quality Analyst Only from Travel Industry Location - Gurgaon / Noida Salary upto 45k Experience- 1to 5 years in Travel Domain Contact me 7991129288

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSAs 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) ‚ Total Team Size:(8-12) ‚ Number of Direct Reports:2-3 ‚ Number of Indirect Reports:0-4 ‚ Number of Outsourced employees:(0-5) ‚ Number of locations:1-5 ‚ Number of products:1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a)Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b)Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

JOB DESCRIPTION Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSA’s 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size(8-12) Number of Direct Reports2-3 Number of Indirect Reports0-4 Number of Outsourced employees:(0-5) Number of locations1-5 Number of products1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel. Skills SKILL Skills as per JD Minimum Qualification Others

JOB DESCRIPTION Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSA’s 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size(8-12) Number of Direct Reports2-3 Number of Indirect Reports0-4 Number of Outsourced employees:(0-5) Number of locations1-5 Number of products1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel. Skills SKILL Skills as per JD Minimum Qualification Others

JOB DESCRIPTION Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSA’s 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size(8-12) Number of Direct Reports2-3 Number of Indirect Reports0-4 Number of Outsourced employees:(0-5) Number of locations1-5 Number of products1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel. Skills SKILL Skills as per JD Minimum Qualification Others

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information Systems(Maps). Experience: 10 YEARS.