Quality Analyst

Job: Quality Analyst

Experience: 1 to 3 Years

Location: Bangalore

Job Description:

Eligibility Criteria:

Educational Qualification: 10+2. Graduation will be an added advantage.

Work Experience: Should have a minimum of work experience of one year. Preferably from

fintech.

Must be Good in English and Hindi verbal communication skills, excellent in English written

communication skills. Regional Languages will be an added advantage.

Roles and Responsibilities:

Monitor / Audit said number of calls per day.

Identify areas of improvement related to process, language, and documentation.

Share constructive feedback with champs.

Identify process gaps and behavioral issues. If any, report to the respective managers.

Ability to conduct trainings sessions for Champs.

Keep track of good and bad calls. Conduct call listening sessions.

Maintain Champ performance metrics and make sure champs improve their performance month

by month.

Participate in calibration sessions with Quality and Ops Team Managers to ensure consistency in

evaluation processes.

Will be Six days working with Sunday being fixed off.

Key Competencies:

Should know how to create presentations using PowerPoint.

Well versed in Excel for daily audit-related activities.

Strong desire to learn and gain process knowledge on a regular basis.

Ability to communicate and express clearly.

Should sound confident while conversing with Agents.

Proactive and an enthusiastic approach towards work

Ability to be a team player, deliver to meet individual and team targets

Interested candidates can please reach out to me for interview schedule on Whatsapp No - 9738426881

khizer.sharieff@moneyview.in

Khizer sharieff