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CITA
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QA / Call Quality Analyst / Call Auditor / BPO Quality Analyst

QA / Call Quality Analyst / Call Auditor / BPO Quality Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

CITA

2 - 7 years

0 - 3 Lacs

noida

Posted:None| Platform:

Apply

Skills Required

quality audit bpo quality analyst call monitoring call quality quality monitoring call audit quality analysis voice audit call call calibration call auditor call quality analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

(NO FRESHERS Should apply)

(NO CHARGES You need to pay to us for this - Free Recruitment)

Roles and Responsibilities:

To barge live calls and rate the ongoing calls in terms of QA parameters
Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters
To barge live calls and rate the ongoing calls in terms of QA parameters.
To give regular feedback on the call recordings which are audited.
Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
Schedule regular team briefings to impart generalized developmental parameters.

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QA / Call Quality Analyst / Call Auditor / BPO Quality Analyst