8 Call Auditor Jobs

As a Quality Analyst in a BPO setting, your role will involve evaluating calls objectively and providing constructive feedback to improve the quality of customer service. You must have at least 1 year of experience in a similar position, with a strong understanding of call center operations. Your responsibilities will include: - Conducting quality assessments on calls to ensure adherence to company standards - Identifying areas of improvement and providing recommendations for training - Collaborating with team members to implement quality enhancement initiatives To excel in this role, you should possess excellent listening and communication skills. The shift timings are from 5:00 am to 2:00 ...

We are looking for a detail-oriented and dedicated Quality Analyst to join our team. As a Quality Analyst, you will play a vital role in evaluating and enhancing the quality of calls made by our lead generation executives. Your responsibilities will include identifying potential issues, conducting tests, and ensuring that the quality of calls meets the required standards. Your key responsibilities will involve regular auditing of customer service calls to assess quality, adherence to policies and procedures, and the accuracy of information provided. You will provide timely and constructive feedback to agents based on call evaluations, identifying areas of improvement and recommending solutio...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they s...

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they s...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...