Quality Manager

Job Title: Quality Manager (Woven Garments)

Location: Chennai

Reports To: General Manager

Employment Type:

Full‑time / Permanent

Salary: ₹80,000 – ₹1,00,000 per month (negotiable based on experience, expertise, export exposure)

Job Summary:

The Quality Manager is responsible for overseeing and driving all quality assurance and quality control functions in woven garment manufacturing. This role ensures that products meet global buyer standards, reduces defects and rework, leads quality teams, implements continuous improvement, and works cross‑functionally to maintain customer satisfaction and compliance.

Key Responsibilities:

• Quality System & Standards
• Implement, maintain, and improve quality systems (QA/QC) to meet buyer standards (EU / US / Japan etc.), compliance (OEKO‑TEX, BSCI, WRAP, Sedex, etc.).
• Ensure adherence to SOPs, technical packages, specifications, and line check / finishing check standards.
• Inspection & Testing
• Oversee fabric incoming inspections, in‑process quality checks, end line & finishing checks, final/ pre‑shipment inspections.
• Use AQL / statistical sampling methods, defect tracking, quality metrics.
• Team Leadership & Development
• Lead, train, mentor the quality department: QC supervisors, inspectors, line auditors.
• Build capability in root cause analysis, corrective / preventive action (CAPA), and continuous improvement tools.
• Customer / Buyer Interaction
• Interface with buyers / third‑party inspectors when required; handle buyer audits and ensure corrective actions.
• Manage customer complaints, returns, and quality non‑conformances; ensure timely resolution and preventive measures.
• Process Improvement & Cost Control
• Drive continuous improvement initiatives: reduce defect rates, rejects, rework, waste.
• Monitor process capability, yield, first‑pass yield.
• Partner with production, planning, merchandising, and supply chain to ensure quality considerations are embedded.
• Documentation & Compliance
• Maintain quality records, reports: inspection reports, deviation reports, QC dashboards.
• Ensure compliance with regulatory and statutory requirements (if exporting: safety, chemical limits, labelling etc.).
• KPIs & Performance Monitoring
• Define, monitor, and report KPIs such as defect density, rejection rate, customer returns, audit scores, first pass yield etc.
• Conduct periodic audits internally; ensure continuous compliance with buyer and regulatory standards.

Required Qualifications & Experience:

• Bachelor’s degree in Textile Engineering / Apparel Technology / Garment Technology / related field.
• Preferably additional certifications: Six Sigma, TRIZ, Lean, ISO / WRAP / BSCI auditors etc.

Experience:

• 15‑25 years of overall experience in woven garment manufacturing quality functions.
• At least 5 years in a senior leadership role (Manager / AGM level), preferably in export houses dealing with international buyers.
• Strong exposure to quality at all stages: fabric / trims, in‑process, finishing, shipment.

Skills & Competencies:

• Deep knowledge of woven fabric properties, garment construction, finishing processes etc.
• Strong analytical skills; ability to use quality tools (e.g. 8D, Fishbone, Pareto, SPC, etc.).
• Good communication skills (English and local language); ability to liaise with buyers, vendors, internal teams.
• Leadership & people management skills; ability to drive change and continuous improvement.
• Computer literate: Excel, PowerPoint, QC systems; ability to generate dashboards, reports.

Key Performance Indicators (KPIs):

• % of shipments accepted by buyers first time
• Defect rate per 100 garments / per million stitches etc.
• Customer complaints / returns & cost due to quality issues
• Rate of rework / wastage due to quality deficiencies
• Audit score (buyer audits / compliance audits)
• Corrective actions closed in time

Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

Work Location: In person