Quality Manager

Designation: Quality Manager

Department: Quality

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Quality Manager oversees the hospital’s quality management systems to ensure safe, effective, and patient-centered care. This role leads quality improvement initiatives, manages accreditation processes, ensures regulatory compliance, and fosters a culture of continuous improvement across all departments.

Key Responsibilities:

1. Quality Management & Improvement

• Develop, implement, and monitor the hospital’s Quality Management System (QMS).
• Lead quality improvement (QI) and patient safety projects using methodologies such as PDSA, Lean, Six Sigma, and RCA.
• Conduct clinical audits, quality indicators monitoring, and performance reviews.
• Analyze data to identify trends, risks, and opportunities for improvement.

2. Accreditation & Regulatory Compliance

• Manage hospital accreditation programs (e.g., JCI, NABH, ISO, QCI).
• Ensure compliance with national healthcare regulations and standards.
• Maintain documentation required for audits and inspections.
• Coordinate internal and external assessments.

3. Patient Safety & Risk Management

• Oversee incident reporting, investigation, and root cause analysis.
• Implement corrective and preventive action plans (CAPAs).
• Track patient safety indicators and recommend risk-reduction strategies.
• Promote a Just Culture environment and safety awareness among staff.

4. Policy & Procedure Management

• Develop, review, and update hospital policies, SOPs, and clinical guidelines.
• Ensure staff awareness and adherence to established protocols.
• Support change management when new processes or technologies are introduced.

5. Training & Staff Development

• Conduct training on quality standards, patient safety, and process improvement.
• Guide departments in setting KPIs and monitoring performance metrics.
• Build capacity for quality improvement across multidisciplinary teams.

6. Data Management & Reporting

• Collect, analyze, and present quality and safety data to leadership.
• Prepare monthly/quarterly quality dashboards and reports.
• Use statistical tools to support evidence-based decision making.

Required Skills & Qualifications:

• Education: Bachelor’s / Master’s Degree in Hospital Administration, Healthcare Management, or related field (Master's preferred).
• Experience: 5+ years of experience in healthcare quality management with demonstrated leadership skills
• Professional certification in quality/accreditation (e.g., CPHQ, Lean Six Sigma, ISO Lead Auditor) is an advantage.
• Skills:

- Strong understanding of hospital operations, clinical processes and service protocols.

- Knowledge of national and international quality standards (NABH/JCI) and hospital compliance.

- Excellent analytical, problem-solving, and decision-making capabilities.

- Strong communication, leadership, and team-building skills.

- Proficiency in data analysis, dashboards, and reporting tools.

To Apply: Send your CV to hr@jeevandanhealth.org

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person