Quality Auditor

Quality Auditor

 South Delhi (Work from Office) |  Full-Time 

About Fundamento

We’re on a mission to reinvent how enterprises talk to their customers

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

Quality Auditor

launchpad

Key Responsibilities

• Audit sample AI-handled calls across enterprise customers to evaluate conversation quality, accuracy, and customer experience.
• Identify gaps, misinterpretations, or errors in conversations and suggest actionable improvements.
• Prepare clear and structured

  audit reports

  with findings, insights, and recommendations.
• Share audit reports with

  enterprise customers

  and collaborate with internal teams to ensure closure of reported issues.
• Build a strong understanding of the Fundamento platform, customer use cases, and enterprise requirements.
• Report recurring issues, bugs, and edge cases with clarity to the product and engineering teams.
• Support new feature testing and provide structured feedback.
• Track and report key quality metrics for internal dashboards and client reviews.
• Continuously recommend process improvements to enhance bot performance and audit efficiency.

Who We’re Looking For

• Bachelor’s degree in any discipline (Engineering, Business, or related fields preferred).
• Strong attention to detail, analytical mindset, and problem-solving ability.
• Excellent communication skills (English; knowledge of Hindi or other Indian languages is a plus).
• Ability to create professional reports and present findings to enterprise customers.
• Interest in conversational AI, customer experience, or QA processes.
• Freshers with demonstrated learning agility and curiosity are encouraged to apply.

Have questions?

AI, strategy, and customer impact