Quality Assurance (QA) Tester

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Flowcall is an AI-powered customer service platform helping brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. We work with leading brands to automate 80-90% of customer queries while maintaining quality experiences.

We're looking for a detail-oriented QA Tester who will serve as a critical bridge between our clients, product, and engineering teams. You'll be responsible for identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process.

Quality Assurance & Testing

• Perform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)
• Identify, document, and track bugs with clear reproduction steps
• Validate bug fixes and perform regression testing before releases
• Develop and maintain test cases for new and existing features

Client Communication & Support

• Respond to client-reported issues promptly and professionally
• Investigate, troubleshoot, and resolve client concerns
• Provide regular updates to clients on issue status and resolution timelines
• Escalate critical issues appropriately and keep stakeholders informed

Technical Collaboration

• Work closely with the engineering team to report and prioritize bugs
• Provide detailed bug reports with logs, screenshots, and contextual information
• Participate in sprint reviews and planning sessions
• Collaborate on root cause analysis for recurring issues

• 1-3 years of experience in QA testing or a similar role
• Strong attention to detail and analytical thinking
• Excellent written and verbal communication skills
• Familiarity with bug tracking tools (Jira, Linear, or similar)
• Basic understanding of APIs and how web applications work
• Comfortable reading logs and identifying patterns
• Ability to manage multiple issues and prioritize effectively
• Reliable internet connection and ability to work independently in a remote setup

Nice to Have

• Experience with SaaS or customer service platforms
• Exposure to automation testing tools
• Understanding of conversational AI or chatbot systems
• Experience in client-facing roles
  

• Fully remote position – work from anywhere
• Opportunity to work with cutting-edge AI technology
• Fast-paced startup environment with real ownership
• Direct impact on product quality and customer satisfaction