About Flowcall Flowcall is an AI customer service platform (AI Agents + AI helpdesk/ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. About the Role We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly. What You'll Do Respond to client queries about product usage, features, and best practices Troubleshoot issues clients face with AI agent performance and platform functionality Configure and fine-tune AI agents when they're not responding correctly or when clients escalate Guide clients through setup, onboarding, and ongoing platform optimization Document common issues and contribute to help articles and internal knowledge bases Collaborate with the product and engineering teams to flag bugs and suggest improvements What We're Looking For 1-3 years of experience in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English and Hindi Ability to understand technical products and explain them simply to clients Problem-solving mindset with attention to detail Comfortable working across multiple tools and communication channels Experience with D2C brands customer service is a plus Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred Compensation Up to ₹25,000 per month Why Join Flowcall? Be part of a fast-growing AI startup founded by IIT Bombay alumni Work at the intersection of AI and customer experience Opportunity to grow as the company scales Collaborative, no-hierarchy culture
About Us Flowcall is an AI-powered customer service automation platform helping D2C and SaaS brands automate 80-90% of their support queries across WhatsApp, email, Instagram, voice, and web chat. Role Overview We're looking for an experienced Off-Page SEO Expert to build high-quality backlinks and improve our domain authority. You'll own our entire link-building strategy and execution. Salary: ₹20,000/month Responsibilities Develop and execute a comprehensive backlink acquisition strategy Identify and secure guest posting opportunities on relevant, high-DA websites Build relationships with bloggers, publishers, and webmasters in the AI/SaaS/customer service space Conduct competitor backlink analysis and find link gap opportunities Perform outreach for link building (guest posts, resource pages, broken link building, HARO, etc.) Monitor backlink profile health and disavow toxic links Track and report on key metrics: referring domains, DA/DR growth, anchor text distribution Collaborate with the content team to create link-worthy assets Requirements 2+ years of hands-on experience in off-page SEO and link building Proven track record of acquiring quality backlinks (share examples/case studies) Proficiency with tools like Ahrefs, SEMrush, Moz, or similar Experience with outreach tools (Pitchbox, BuzzStream, Hunter.io, etc.) Strong understanding of white-hat link building techniques Excellent written communication for outreach emails Familiarity with SaaS or B2B marketing is a plus What We Offer Remote/flexible work Performance-based incentives Opportunity to shape SEO strategy at a fast-growing AI startup To Apply Send your resume to amrit@flowcall.co along with 2-3 examples of successful link-building campaigns you've executed (include metrics like DA improvement, number of backlinks acquired, and traffic impact).
About Flowcall Flowcall is an AI customer service platform (AI Agents + AI helpdesk/ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. About the Role We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly. What You'll Do Respond to client queries about product usage, features, and best practices Troubleshoot issues clients face with AI agent performance and platform functionality Configure and fine-tune AI agents when they're not responding correctly or when clients escalate Guide clients through setup, onboarding, and ongoing platform optimization Document common issues and contribute to help articles and internal knowledge bases Collaborate with the product and engineering teams to flag bugs and suggest improvements What We're Looking For 1-3 years of experience in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English and Hindi Ability to understand technical products and explain them simply to clients Problem-solving mindset with attention to detail Comfortable working across multiple tools and communication channels Experience with D2C brands customer service is a plus Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred Compensation Up to ?25,000 per month Why Join Flowcall Be part of a fast-growing AI startup founded by IIT Bombay alumni Work at the intersection of AI and customer experience Opportunity to grow as the company scales Collaborative, no-hierarchy culture
About Us Flowcall is an AI-powered customer service automation platform helping D2C and SaaS brands automate 80-90% of their support queries across WhatsApp, email, Instagram, voice, and web chat. Role Overview We're looking for an experienced Off-Page SEO Expert to build high-quality backlinks and improve our domain authority. You'll own our entire link-building strategy and execution. Salary: ?20,000/month Responsibilities Develop and execute a comprehensive backlink acquisition strategy Identify and secure guest posting opportunities on relevant, high-DA websites Build relationships with bloggers, publishers, and webmasters in the AI/SaaS/customer service space Conduct competitor backlink analysis and find link gap opportunities Perform outreach for link building (guest posts, resource pages, broken link building, HARO, etc.) Monitor backlink profile health and disavow toxic links Track and report on key metrics: referring domains, DA/DR growth, anchor text distribution Collaborate with the content team to create link-worthy assets Requirements 2+ years of hands-on experience in off-page SEO and link building Proven track record of acquiring quality backlinks (share examples/case studies) Proficiency with tools like Ahrefs, SEMrush, Moz, or similar Experience with outreach tools (Pitchbox, BuzzStream, Hunter.io, etc.) Strong understanding of white-hat link building techniques Excellent written communication for outreach emails Familiarity with SaaS or B2B marketing is a plus What We Offer Remote/flexible work Performance-based incentives Opportunity to shape SEO strategy at a fast-growing AI startup To Apply Send your resume to [HIDDEN TEXT] along with 2-3 examples of successful link-building campaigns you've executed (include metrics like DA improvement, number of backlinks acquired, and traffic impact).
Company: Flowcall Location: Remote Employment Type: Full-time Salary: ₹20,000 per month About Flowcall Flowcall is an AI-powered customer service platform helping brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. We work with leading brands to automate 80-90% of customer queries while maintaining quality experiences. Role Overview We're looking for a detail-oriented QA Tester who will serve as a critical bridge between our clients, product, and engineering teams. You'll be responsible for identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process. Key Responsibilities Quality Assurance & Testing Perform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat) Identify, document, and track bugs with clear reproduction steps Validate bug fixes and perform regression testing before releases Develop and maintain test cases for new and existing features Client Communication & Support Respond to client-reported issues promptly and professionally Investigate, troubleshoot, and resolve client concerns Provide regular updates to clients on issue status and resolution timelines Escalate critical issues appropriately and keep stakeholders informed Technical Collaboration Work closely with the engineering team to report and prioritize bugs Provide detailed bug reports with logs, screenshots, and contextual information Participate in sprint reviews and planning sessions Collaborate on root cause analysis for recurring issues Requirements 1-3 years of experience in QA testing or a similar role Strong attention to detail and analytical thinking Excellent written and verbal communication skills Familiarity with bug tracking tools (Jira, Linear, or similar) Basic understanding of APIs and how web applications work Comfortable reading logs and identifying patterns Ability to manage multiple issues and prioritize effectively Reliable internet connection and ability to work independently in a remote setup Nice to Have Experience with SaaS or customer service platforms Exposure to automation testing tools Understanding of conversational AI or chatbot systems Experience in client-facing roles What We Offer Fully remote position – work from anywhere Opportunity to work with cutting-edge AI technology Fast-paced startup environment with real ownership Direct impact on product quality and customer satisfaction