Quality Assurance

Role Overview

The QA Head will own the overall Quality Assurance function across all MVNO projects, leading a team of 22 QA professionals. This role requires hands-on leadership in managing QA strategy, test automation (AccelQ), process maturity, and quality governance while aligning with dynamic and fast-changing business needs.

Key Responsibilities

Leadership & Team Management:

• Lead and mentor a QA team of 22, including leads, manual, and automation testers.

• Define roles, responsibilities, and growth plans for all QA team members.

• Promote a culture of ownership, accountability, and continuous learning.

• Manage multi-project QA timelines and resource allocation effectively.

Process Ownership:

• Define, implement, and continuously improve QA processes, standards, and metrics.

• Build a structured QA framework covering requirement analysis, test planning, test execution, and post-release verification.

• Ensure test case management, version control, and traceability across projects.

• Drive defect pattern analysis, root cause identification, and preventive actions.

Automation & Tools:

• Own and drive the automation strategy using AccelQ.

• Ensure optimal balance between automation and manual testing based on project needs.

• Oversee test automation coverage, regression testing, and CI/CD pipeline integration.

Project & Delivery Management:

• Align QA timelines with project delivery milestones.

• Handle rapid requirement changes, context switching, and overlapping project schedules.

• Manage stakeholder expectations across Product, Development, and Operations.

• Oversee QA deliverables for staging, UAT, and production rollouts.

Quality Governance & Reporting:

• Establish and track QA KPIs (defect leakage, automation coverage, cycle time, etc.).

• Publish regular quality dashboards and project health reports to leadership.

• Review and approve QA sign-offs for release readiness.

• Act as the Quality Gatekeeper across all project releases.

Strategic Initiatives:

• Build scalable QA practices for future MVNO platform rollouts.

• Introduce tools, technologies, and best practices to improve efficiency and quality.

• Collaborate with Product and Engineering heads to drive quality from design to delivery.

Skills & Competencies

• 12+ years of experience in QA, with at least 5 years in leadership roles.

• Proven track record in managing large QA teams and multi-project deliveries.

• Strong knowledge of automation frameworks (preferably AccelQ).

• Deep understanding of telecom/MVNO systems, APIs, and integrations.

• Experience in Agile/DevOps environments.

• Excellent stakeholder management and communication skills.

• Analytical mindset with focus on metrics, RCA, and continuous improvement.

• Resilient under high-pressure, multi-context switching environments.