Quality Assurance Officer

Job Title:

Work Location:

Function:

Educational Qualification

• Graduate in Food Technology / M.Sc. Chemistry
  

Desired Competencies

• Knowledge of quality management tools, concepts, and methodologies
• Basic understanding of statistical data software
• Strong negotiation skills and customer orientation
  

Key Responsibilities

Quality & Food Safety Execution

• Monitor on-line product quality and ensure immediate corrective actions through Production & CP teams
• Conduct finished goods testing as per sampling standards with proper documentation
• Verify process records: incoming quality checks, ingredient shelf-life, and in-process quality records
• Regularly check the functioning of critical process equipment (balances, sifters, moulders, ovens, slicers, coders, metal detectors)
• Ensure compliance with hygiene, food safety, and GMP standards on the shop floor
• Conduct worker training sessions on quality, GMP, food safety, and hygiene
• Perform audits of systems, processes, and lab to verify compliance
• Take prompt action on issues related to process deviations, equipment malfunction, or food safety non-adherence
  

Statutory Compliance

• Verify wrapper details (address, MRP, veg logo, mandatory declarations)
• Monitor pack weights through sampling; ensure no underweight lots are released
• Ensure coders function correctly with legible printing across SKUs
• Maintain proper documentation for coding/date/shift changes
• Verify weighing balances and dead weights are calibrated and certified
  

Consumer Complaints

• Record and share all complaints with CP management and concerned teams
• Investigate causes, design corrective/preventive measures, and implement immediately
• Evaluate effectiveness of corrective actions through complaint trend analysis
• Share complaint analysis with management for further action planning
  

Benchmarking

• Visit retail outlets/distribution points weekly to understand consumer quality concerns
• Evaluate competitor products on packaging, grammage, and quality features
• Recommend and track improvements through market feedback
  

Process Improvement Initiatives

• Identify system/process/cost/time improvement opportunities with cross-functional teams
• Apply project-based approach to improvements
• Review and report periodic progress on process quality
  

Management Information System

• Submit regular summary reports on factory quality performance to the Quality Manager
• Communicate critical quality and food safety concerns immediately to relevant stakeholders