Logistics & Customer Service Officer

Job Description

Position Title: Customer Service Officer Function: Replenishment Education Qualification: Graduation/Post Graduation in Management Experience (in years): 3-5 years of experience in Logistics Management & Customer Service Stakeholders (Internal) Demand PlanningRegional Customer service & Logistics ManagerPlanning TeamTransportation TeamLegal teamPurchase & IT teamSales Team, etc. Stakeholders (External): C&F, Transporters, Vendors Location: Jaipur, Rajasthan Job purpose: To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre Key Job Responsibilities Warehouse Management & Customer ServiceMonitoring & managing daily MIS on CRS, PDP & CFR/LFR complianceMonitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basisMonitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies, etcMonitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write offExecute Depot SOPs and put in controls to ensure statutory complianceEnsure timely warehouse audits, pest controls etcEnsure highest of hygiene & safety standards across warehousesDriving & monitoring best practices across warehousesMonitor CAPEX, central procurements for warehousing