Quality Assurance Engineer

Job Title - QA Lead

Location - Remote

Experience - 7-10 Years

About the Role

You’ll lead automation, performance, and data integrity initiatives — ensuring our product can handle thousands of customers, hundreds of thousands of users, and enterprise-grade expectations without breaking. This is a hands-on leadership role for someone who can architect scalable quality systems today and evolve into Head of Quality within 24-36 months.

Key Outcomes (What Success Looks Like)

• Establish a scalable automation framework that’s resilient to UI changes and supports continuous releases.
• Build a data integrity testing system to ensure customer isolation and prevent cross-tenant data issues.
• Implement performance and load testing as part of the regular release cycle.
• Create visibility into quality metrics through dashboards and quality KPIs.
• Strengthen the QA team’s technical capabilities and position the function for long-term scalability.

Key Responsibilities

• Lead QA engineering and own product quality across releases.
• Build and scale test automation systems across web, API, and performance.
• Design and maintain test data generation systems for realistic customer simulation.
• Partner with Engineering to embed quality gates into CI/CD.
• Define and measure key quality KPIs (defect leakage, automation coverage, test pass rate, etc.).
• Conduct performance, scalability, and load testing for core workflows.
• Work with Security/DevOps to validate data access, customer isolation, and SOC2 compliance controls.
• Mentor QA engineers and drive a culture of proactive quality ownership.

Qualifications

• 7–10 years in QA for SaaS products, ideally B2B or multi-tenant systems.
• Proven experience in Ruby on Rails or similar backend-heavy environments.
• Deep experience in automation frameworks (Cypress, Playwright, or similar).
• Solid understanding of AWS, Postgres, and CI/CD pipelines.
• Experience setting up performance and load testing frameworks (e.g., JMeter, k6).
• Prior experience scaling from startup to growth stage ($5M–$50M ARR) preferred.
• Excellent communication — able to collaborate with product and engineering to balance quality with speed.

Personality Fit

• Hands-on builder who thrives in ambiguity.
• System thinker — always looking for repeatable ways to eliminate errors.
• Prefers dashboards over SOPs; values speed and simplicity.
• Confident enough to challenge developers and advocate for quality.
• Hungry to grow into a Head of Quality role in 12–18 months.