Designation : Senior Product Manager Experience : 7+ years with at least 3+ years in a Senior role Location: Remote (India) Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline; Master’s degree, a plus. Essential skills Exceptional leadership and communication skills, capable of influencing senior executives and driving cross-team alignment. Desired skills Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) with a deep understanding of Agile methodologies. Experience working in regulated environments, including knowledgeof 21 CFR Part 11 compliance. Certifications, if any CSM/CSPO Summary Resource with leadership skills, influencing capability and experience working in regulated environments. Roles & Responsibilities Product Strategy & Vision: Define and evolve the product vision and roadmap for clinical trial data science solutions, ensuring alignment with corporate goals, market trends, and customer feedback. Industry Expertise: Maintain a strong understanding of the biopharma landscape, regulatory requirements (such as FDA guidelines), clinical trial workflows, and competitive offerings to influence product decisions and create differentiation. Stakeholder Management: Lead collaboration across multiple stakeholders, including cross-functional teams (engineering, services, support) and senior leadership, ensuring alignment on product priorities and delivery timelines. Agile Leadership: Lead Agile product development cycles as a senior product owner, overseeing backlog prioritization, sprint planning, and acceptance criteria in a CI/CD environment. Market & Competitor Analysis: Conduct continuous competitor and customer request analysis to identify opportunities and gaps in product offerings. Specify new features that address unmet customer needs or emerging trends in clinical trial data science. Customer-Centric Development: Engage with customers to gather feedback, validate feature development, and ensure the product addresses pain points in data management, workflow, and compliance. Risk Management: Analyze customer adoption and operational risks for upcoming releases, proactively identifying potential mitigation steps. Essential Experience 5+ years in software product management, preferably in a SaaS or cloud-based environment. 3+ years of experience managing products for the biopharma or life sciences industry, particularly in clinical trial data science. Proven ability to lead cross-functional teams and manage complex product lifecycles in a fast paced, Agile environment. Strong knowledge of clinical trial processes, data standards (CDISC, SDTM), and regulatory submission requirements. Expertise in data platforms and analytics tools used in clinical trials (e.g., SAS, Python, R). Desired Experience Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) with a deep understanding of Agile methodologies. Experience working in regulated environments, including knowledge of 21 CFR Part 11 compliance. Show more Show less

Designation: Application Support Engineer Experience: 3-5 years Location: Remote/India (Rotational Shifts) Essential skills: Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to provide after-hours support for critical incidents. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools Scripting experience (Any one - Python or Ruby preferred) Writing SQL Queries Desired skills Knowledge of the clinical research process with emphasis on data collection and preparation for submission Certifications, if any ITIL certification. Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff. This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments. Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable. Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems. Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations. Take customer calls, listen to and document the issues on all software products supported by the Company. Perform discovery with customers whenever possible, as directed. Following up on all issues in a timely basis and maintaining high levels of customer satisfaction. Document all discussions or correspondence with customers in accordance with company policies and procedures. Report open issues daily to team leaders. Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus Create, log ticket routing and escalation to level 3 support. Flexible to work in Night Shifts (Rotational) Essential Experience Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills. Contribute to the continuous improvement of support processes, tools, and automation initiatives. Application Support and Customer-facing experience Desired Experience Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles. Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions. Show more Show less

Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog Desired skills Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members. Show more Show less