Designation : Senior Product Manager Experience : 7+ years with at least 3+ years in a Senior role Location: Remote (India) Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline; Master’s degree, a plus. Essential skills Exceptional leadership and communication skills, capable of influencing senior executives and driving cross-team alignment. Desired skills Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) with a deep understanding of Agile methodologies. Experience working in regulated environments, including knowledgeof 21 CFR Part 11 compliance. Certifications, if any CSM/CSPO Summary Resource with leadership skills, influencing capability and experience working in regulated environments. Roles & Responsibilities Product Strategy & Vision: Define and evolve the product vision and roadmap for clinical trial data science solutions, ensuring alignment with corporate goals, market trends, and customer feedback. Industry Expertise: Maintain a strong understanding of the biopharma landscape, regulatory requirements (such as FDA guidelines), clinical trial workflows, and competitive offerings to influence product decisions and create differentiation. Stakeholder Management: Lead collaboration across multiple stakeholders, including cross-functional teams (engineering, services, support) and senior leadership, ensuring alignment on product priorities and delivery timelines. Agile Leadership: Lead Agile product development cycles as a senior product owner, overseeing backlog prioritization, sprint planning, and acceptance criteria in a CI/CD environment. Market & Competitor Analysis: Conduct continuous competitor and customer request analysis to identify opportunities and gaps in product offerings. Specify new features that address unmet customer needs or emerging trends in clinical trial data science. Customer-Centric Development: Engage with customers to gather feedback, validate feature development, and ensure the product addresses pain points in data management, workflow, and compliance. Risk Management: Analyze customer adoption and operational risks for upcoming releases, proactively identifying potential mitigation steps. Essential Experience 5+ years in software product management, preferably in a SaaS or cloud-based environment. 3+ years of experience managing products for the biopharma or life sciences industry, particularly in clinical trial data science. Proven ability to lead cross-functional teams and manage complex product lifecycles in a fast paced, Agile environment. Strong knowledge of clinical trial processes, data standards (CDISC, SDTM), and regulatory submission requirements. Expertise in data platforms and analytics tools used in clinical trials (e.g., SAS, Python, R). Desired Experience Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) with a deep understanding of Agile methodologies. Experience working in regulated environments, including knowledge of 21 CFR Part 11 compliance. Show more Show less
Designation: Application Support Engineer Experience: 3-5 years Location: Remote/India (Rotational Shifts) Essential skills: Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to provide after-hours support for critical incidents. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools Scripting experience (Any one - Python or Ruby preferred) Writing SQL Queries Desired skills Knowledge of the clinical research process with emphasis on data collection and preparation for submission Certifications, if any ITIL certification. Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff. This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments. Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable. Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems. Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations. Take customer calls, listen to and document the issues on all software products supported by the Company. Perform discovery with customers whenever possible, as directed. Following up on all issues in a timely basis and maintaining high levels of customer satisfaction. Document all discussions or correspondence with customers in accordance with company policies and procedures. Report open issues daily to team leaders. Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus Create, log ticket routing and escalation to level 3 support. Flexible to work in Night Shifts (Rotational) Essential Experience Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills. Contribute to the continuous improvement of support processes, tools, and automation initiatives. Application Support and Customer-facing experience Desired Experience Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles. Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions. Show more Show less
Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog Desired skills Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members. Show more Show less
Role/Designation - Business Analyst Experience (in years) - 2-5 years Essential skills Proficiency in Python, R, SQL, SAS and other relevant languages for data/Metadata management and automation. Strong understanding of data lakes, clinical databases, and electronic data capture (EDC) systems. Experience with ETL processes, data transformation, and interoperability solutions. Desired skills Understanding of software development life cycle (SDLC) in Product Development. Experience with GxP-compliant software validation and testing methodologies. Certifications, if any R/Python/SAS Summary Demonstrated capabilities for developing clean, well-documented code that is easy to understand, maintain, and expand. Customer Requirements elicitation and mapping to Product Requirements (URS). Employ effective techniques to capture and document customer requirements in a clear and concise manner. This includes eliciting user stories, defining acceptance criteria, and identifying relevant test data. Utilize organization-approved tools to track customer requirements throughout the product development lifecycle. Ensuring that all requirements are addressed and that there is traceability between customer needs and product features. Strictly follow established Standard Operating Procedures (SOPs) and Work Instructions (WIs) to maintain consistency and quality in all aspects of requirements management. Roles & Responsibilities • Develop and maintain interactive applications using R-Shiny, Python, and SAS. With code that is clean, well-documented code that is easy to understand, maintain, and expand ● Work with cloud platforms to understand how application interact within the framework of cloud systems ● Integrate SaaS-based solutions into existing workflows. ● Ensure applications are optimized for performance, reliability, and security. ● Connect with other systems using REST API for bi- directional data exchange. ● Help address client’s business and technical questions during all phases of client engagement from prospect to delivery and beyond. ● Attend requirements gathering sessions with the client and help formulate technical requirements in terms of the SaaS product capabilities ● Help develop Clients GxP documents by contributing to Risk Assessments, Design, Configuration Specifications, Implementation Scripts. ● Ensure timely delivery of required technical artifacts and maintaining high levels of client satisfaction. ● Collaborate with cross-functional teams, including Product manager and domain experts, to deliver high- quality solutions. ● Troubleshoot and resolve issues related to application functionality and data processing. Essential Experience ● 2- 5 years of working experience of developing apps using R/Python and SAS with a minimum of one or more year implementing applications in the clinical research/trials domain. ● Demonstrated excellent verbal and written communication skills. ● Excellent analysis skills with a tenacious attention to detail. ● Excellent conflict resolution skills. Desired Experience ● Software development experience using R/Python and SAS ● Excellent communication and collaboration skills. ● Strong attention to detail and time management abilities. ● Adaptability to changing requirements and willingness to learn new technologies.
Role - Develops and manages implementation plans for Sycamore Informatics products and services Designation - Project Manager - Services Experience (in years) - 10+ years in project management with 5+ years in the software development industry atleast 2 years related to clinical trial software. Essential skills -Demonstrated project management skills -Attention to detail -Strong written and oral communication skills Desired skills -Mentoring and training skills; team management skills Certifications, if any -PMP certification/PRINCE2 Summary Resource with good project management skills; experienced in handling internal and external stakeholders. Roles & Responsibilities ● Review Statement of Work, Customer-Sycamore requirements, user stories, and other project artifacts and translate into project timelines and deliverables consistent with Sycamore Services processes ● Manage cross-organization/cross-functional teams to deliver agreed implementation and specific deliverables ● Develop and communicate project status to external and internal stakeholders ● Liaison between Customer, Product Development, Testing and Support team ● Define and manage project risks ● Manage project change requests ● Work on multiple engagements internally and externally ● Reconcile information from multiple source documents ● Perform all tasks consistent with Sycamore Informatics SOPs and working practices Essential Experience ● 5+ years of working experience with clinical research data and metadata ● Strong working knowledge of the clinical research process and standards ● Experience in Professional Services or Consulting capacity Desired Experience ● Managing internal and external stakeholders.
Designation - Sr. Lead - Cloud Security Experience - 8 - 12 years Location - Remote(India) Essential skills: Cloud security framework; Strong scripting skills with PowerShell and experience managing Linux systems. Solid understanding of version control tools, particularly Git. Experience with cloud platforms, including AWS, Azure and GCP. Problem solving and troubleshooting skills. Desired skills: Good communication skills Experience with Docker and container orchestration tools. Knowledge of microservices architecture and related best practices. Summary: Resource must exhibit strong trouble shooting and problem-solving skills along with knowledge of cloud architecture, security features, and cloud platforms such as AWS. Resource must be well-versed with incident management; must have information security auditing experience. Roles & Responsibilities: Security Integration in DevOps Pipelines: ● Embed security tools and practices in CI/CD pipelines to detect and mitigate vulnerabilities. ● Implement static and dynamic code analysis, vulnerability scanning, and container security checks. Infrastructure Security: ● Design and implement secure infrastructure leveraging cloud services and Infrastructure as Code (IaC). ● Ensure configuration management for servers and cloud environments meets security standards. Automation and Monitoring: ● Automate security testing and monitoring processes to maintain compliance and reduce manual intervention. ● Develop and maintain monitoring systems to detect anomalies and security breaches. Collaboration and Training: ● Collaborate with cross-functional teams to address security concerns during software development and deployment. ● Provide training and awareness on secure coding practices and DevSecOps tools. Incident Management: ● Respond to security incidents, conduct root cause analysis, and implement preventive measures. ● Maintain and test incident response plans. Compliance and Governance: ● Ensure systems adhere to regulatory requirements and industry best practices. ● Conduct periodic security audits and assessments to maintain compliance. ● Considering dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable ● Responsibility for compliance with applicable industry standards, corporate policies and procedures ● Maintaining high-level of client satisfaction ● Leveraging knowledge and experience of technical implementation related to IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Essential Experience: ● Solid experience in software development and operations, with a focus on security. ● Strong knowledge of DevOps principles and practices, including CI/CD pipelines, version control systems, and automated testing frameworks. ● Proficiency in scripting and automation using languages such as Python, Ruby, or PowerShell. ● Familiarity with cloud platforms and services (e.g., AWS, Azure, GCP) and their security considerations. ● Experience with containerization technologies (e.g., Docker, Kubernetes) and associated security practices. ● Knowledge of security frameworks and standards (e.g., OWASP, NIST, ISO 27001) and their application in software development. ● Understanding of secure coding practices and common vulnerabilities (e.g., OWASP Top 10) and their mitigation techniques. ● Strong analytical and problem-solving skills, with the ability to identify and address security risks and incidents effectively. Desired Experience: ● Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. ● Knowledge of microservices architecture and related best practices Certifications, if any: AWS Security, CEH, ISO 27001
Designation: Compliance Specialist Experience: 3 - 5 years Location: Remote (India) Job Responsibility: Assist with Quality System development, training, and process. Assist with internal audits to assess compliance. Represent or assist SI in external audits. Participate in the CAPA process. Roles & Responsibilities: Assist and work to create, review, and update Quality System procedures, assisting the Quality Management Leads and Director, Quality Management. Provide or manage Quality System training Managing all quality-related documents (procedures, specifications, records etc.) with version control and electronic approvals. Conduct RCA meetings for the CAPA process Assist with internal audits to ensure SI follows the Quality System procedures and to identify gaps and areas for improvement. Represent or assist SI in external Audits Identifying, assessing, and controlling risks to product quality, patient safety, and data integrity. Evaluating and managing vendors and suppliers to ensure they meet quality standards and other inputs. Requirements: Proven experience developing and managing Quality System Processes Ability to conduct internal audits or manage external audits as an auditee Knowledge of the software development and testing process, especially for Agile development Conduct CAPA meetings and follow the CAPA process. Train cross teams on Quality System processes and manage the LMS tool. Excellent written communication skills in English Familiarity with regulated software requirements and standards Familiarity with Vendor and Tools Evaluation. Familiarity with various regulations like ISO 9001 and 27001, FDA 21 CFR Part 11, GDPR, and EU GMP Annex 11 Familiarity with document control, change management, training management, deviation management, audit management, supplier management, software lifecycle management, and Management review. Education Qualification: Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math, or any other related discipline with an MS degree being a plus. ISO:9001 and ISO:27001 certification is an added advantage Professional Qualification/Certifications: Exposure to ICH-GCP guidelines and Code of Federal Regulations (CFR) Title 21, Part 11 that covers the management of electronic records, electronic signatures and computer systems validation.
Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog Desired skills Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.
Designation: Compliance Specialist Experience: 3 - 5 years Location: Remote (India) Job Responsibility: Assist with Quality System development, training, and process. Assist with internal audits to assess compliance. Represent or assist SI in external audits. Participate in the CAPA process. Roles & Responsibilities: Assist and work to create, review, and update Quality System procedures, assisting the Quality Management Leads and Director, Quality Management. Provide or manage Quality System training Managing all quality-related documents (procedures, specifications, records etc.) with version control and electronic approvals. Conduct RCA meetings for the CAPA process Assist with internal audits to ensure SI follows the Quality System procedures and to identify gaps and areas for improvement. Represent or assist SI in external Audits Identifying, assessing, and controlling risks to product quality, patient safety, and data integrity. Evaluating and managing vendors and suppliers to ensure they meet quality standards and other inputs. Requirements: Proven experience developing and managing Quality System Processes Ability to conduct internal audits or manage external audits as an auditee Knowledge of the software development and testing process, especially for Agile development Conduct CAPA meetings and follow the CAPA process. Train cross teams on Quality System processes and manage the LMS tool. Excellent written communication skills in English Familiarity with regulated software requirements and standards Familiarity with Vendor and Tools Evaluation. Familiarity with various regulations like ISO 9001 and 27001, FDA 21 CFR Part 11, GDPR, and EU GMP Annex 11 Familiarity with document control, change management, training management, deviation management, audit management, supplier management, software lifecycle management, and Management review. Education Qualification: Bachelors degree, preferably in Computer Science, Electrical Engineering, Physics, Math, or any other related discipline with an MS degree being a plus. ISO:9001 and ISO:27001 certification is an added advantage Professional Qualification/Certifications: Exposure to ICH-GCP guidelines and Code of Federal Regulations (CFR) Title 21, Part 11 that covers the management of electronic records, electronic signatures and computer systems validation. Show more Show less
Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelors degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE Including Datadog Desired skills Hands-on experience in cloud technology AWS, Azure AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.
Designation: Compliance Specialist Experience: 3 - 5 years Location: Remote (India) Job Responsibility: Assist with Quality System development, training, and process. Assist with internal audits to assess compliance. Represent or assist SI in external audits. Participate in the CAPA process. Roles & Responsibilities: Assist and work to create, review, and update Quality System procedures, assisting the Quality Management Leads and Director, Quality Management. Provide or manage Quality System training Managing all quality-related documents (procedures, specifications, records etc.) with version control and electronic approvals. Conduct RCA meetings for the CAPA process Assist with internal audits to ensure SI follows the Quality System procedures and to identify gaps and areas for improvement. Represent or assist SI in external Audits Identifying, assessing, and controlling risks to product quality, patient safety, and data integrity. Evaluating and managing vendors and suppliers to ensure they meet quality standards and other inputs. Requirements: Proven experience developing and managing Quality System Processes Ability to conduct internal audits or manage external audits as an auditee Knowledge of the software development and testing process, especially for Agile development Conduct CAPA meetings and follow the CAPA process. Train cross teams on Quality System processes and manage the LMS tool. Excellent written communication skills in English Familiarity with regulated software requirements and standards Familiarity with Vendor and Tools Evaluation. Familiarity with various regulations like ISO 9001 and 27001, FDA 21 CFR Part 11, GDPR, and EU GMP Annex 11 Familiarity with document control, change management, training management, deviation management, audit management, supplier management, software lifecycle management, and Management review. Education Qualification: Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math, or any other related discipline with an MS degree being a plus. ISO:9001 and ISO:27001 certification is mandatory Professional Qualification/Certifications: Exposure to ICH-GCP guidelines and Code of Federal Regulations (CFR) Title 21, Part 11 that covers the management of electronic records, electronic signatures and computer systems validation.
Designation : DevOps Engineer/Lead DevOps Engineer Experience : 8-15 years Location: Remote Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles and Responsibility Specific roles and responsibilities include: Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Excellence in Operations Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Desired Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Record of building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Skills Required Very Strong Linux Knowledge & Troubleshooting Skills Scripting using – Bash, Python, PowerShell, etc Kubernetes, helm Charts Terraform, Ansible Windows Terminal Services, AD, LDAP Hands-on experience in cloud technology – AWS, Azure – AWS preferred Change, Problem & Incident Management Implementation awareness of Vulnerability/Penetration Testing, Security Strong Networking Skills Tools and frameworks used for monitoring, performance management, logging CI/CD pipeline SRE – Including Datadog. Datadog Certification RHEL AWS Kubernetes
Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog Desired skills Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.
Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor's degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE Including Datadog Desired skills Hands-on experience in cloud technology AWS, Azure AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.
Role : Senior QA Manual + Automation Test Engineer - Immediate Joiner Designation : Senior QA Manual + Automation Test Engineer Experience (in years) : 7-12 years Essential skills : ● Experience with testing management tools like Jira, HP/OpenText ALM, IBM Rational, XRay, Zephyr, etc ● Experienced in multiple complete software release cycles ● Understanding of Agile/iterative software development methodologies and Testing in Agile ● Good verbal and written communication skills and ability to work effectively in a geographically dispersed team Desired skills : ● Test-driven development experience ● Experience with software development and/or Software Testing ● Experience in conducting testing in the Life science domain - Clinical systems ● Knowledge of Computer System Validation (CSV) Or Computer Software Assurance (CSA) is a plus Certifications, if any: ICH GCP training/certifications/PMP certifications/QA/SAS certifications etc. Summary: A Senior Test Engineer is responsible for performing manual and/Or automated testing to ensure software products in Sycamore meet regulatory and functional requirements. The role involves designing and reviewing test cases, executing test plans, and documenting results. A Senior Test Engineer is additionally responsible for leading test efforts, implementing automation frameworks ( if knowledgeable in Automation), and ensuring high-quality releases while maintaining regulatory compliance. This role requires experience in both manual and/Or automated testing and working closely with cross-functional teams. Roles & Responsibilities: ● Understand Sycamore Products end to end and get trained/onboarded to work across any/all Sycamore’s products ● Develop and execute manual and/or automated test cases for software applications. ● Perform functional, regression, integration, system, performance, and security testing. ● Validate compliance with industry regulations (e.g., FDA 21 CFR Part 11, GAMP 5, HIPAA, ISO 13485). ● Collaborate with developers, services, stakeholders, and regulatory teams to understand requirements and ensure compliance. ● Perform defect tracking and reporting using tools like JIRA, HP ALM, or Bugzilla. ● Execute SQL queries to validate database integrity. ● Conduct API testing using tools like Postman or RestAssured. ● Maintain test documentation, including test cases, test scripts, and execution logs. ● Design and execute test plans, test cases, and test scripts for complex applications. ● Develop and maintain automation frameworks (Selenium, TestNG, Cypress, Playwright, RobotFramework). ● Perform risk-based testing and ensure validation of GxP systems. ● Lead test strategy and defect management, working closely with development teams. ● Implement CI/CD pipelines for test automation and integration. ● Provide guidance and mentorship to test engineers. ● Stay updated on emerging trends and best practices in testing and recommend process improvements. Essential Experience ● Demonstrated excellent verbal and written communication skills. ● Excellent analysis skills with a tenacious attention to detail. ● Excellent conflict resolution skills. ● Agile Testing, Testing Lifecycle knowledge & Scrum Methodologies ● Working with any Test Management Tools like HP ALM, Jira , Xray, Zephyr , IBM Rational , TestRail / TestMo ● Advanced skills in Manual & Automation Testing (Selenium, Cucumber, Cypress , RobotFrameoork, Java, PlayWright) ● Performance Testing (JMeter, LoadRunner) ● API Testing & Automation design ● Strong Knowledge of CSV (Computer System Validation) ● DevOps & CI/CD (Jenkins, Docker, GitHub Actions) ● Risk-Based Testing (FMEA, ALCOA+ Data Integrity) Desired Experience: ● 5+ years of working experience with at least one or more year implementing or testing applications in the clinical research/trials domain. ● Software development experience ● Automation using Java /Selenium, Python , Cypress, Playwright is a plus , Bdd /Cucumber is a plus ● Robotframework , JMeter knowledge is a plus ● Knowledge of File storage solutions & Cloud concepts is a plus
Designation - Sr. Lead - Cloud Security Experience - 8 - 12 years Location - Remote(India) Essential skills: Cloud security framework; Strong scripting skills with PowerShell and experience managing Linux systems. Solid understanding of version control tools, particularly Git. Experience with cloud platforms, including AWS, Azure and GCP. Problem solving and troubleshooting skills. Desired skills: Good communication skills Experience with Docker and container orchestration tools. Knowledge of microservices architecture and related best practices. Summary: Resource must exhibit strong trouble shooting and problem-solving skills along with knowledge of cloud architecture, security features, and cloud platforms such as AWS. Resource must be well-versed with incident management; must have information security auditing experience. Roles & Responsibilities: Security Integration in DevOps Pipelines: ● Embed security tools and practices in CI/CD pipelines to detect and mitigate vulnerabilities. ● Implement static and dynamic code analysis, vulnerability scanning, and container security checks. Infrastructure Security: ● Design and implement secure infrastructure leveraging cloud services and Infrastructure as Code (IaC). ● Ensure configuration management for servers and cloud environments meets security standards. Automation and Monitoring: ● Automate security testing and monitoring processes to maintain compliance and reduce manual intervention. ● Develop and maintain monitoring systems to detect anomalies and security breaches. Collaboration and Training: ● Collaborate with cross-functional teams to address security concerns during software development and deployment. ● Provide training and awareness on secure coding practices and DevSecOps tools. Incident Management: ● Respond to security incidents, conduct root cause analysis, and implement preventive measures. ● Maintain and test incident response plans. Compliance and Governance: ● Ensure systems adhere to regulatory requirements and industry best practices. ● Conduct periodic security audits and assessments to maintain compliance. ● Considering dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable ● Responsibility for compliance with applicable industry standards, corporate policies and procedures ● Maintaining high-level of client satisfaction ● Leveraging knowledge and experience of technical implementation related to IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Essential Experience: ● Solid experience in software development and operations, with a focus on security. ● Strong knowledge of DevOps principles and practices, including CI/CD pipelines, version control systems, and automated testing frameworks. ● Proficiency in scripting and automation using languages such as Python, Ruby, or PowerShell. ● Familiarity with cloud platforms and services (e.g., AWS, Azure, GCP) and their security considerations. ● Experience with containerization technologies (e.g., Docker, Kubernetes) and associated security practices. ● Knowledge of security frameworks and standards (e.g., OWASP, NIST, ISO 27001) and their application in software development. ● Understanding of secure coding practices and common vulnerabilities (e.g., OWASP Top 10) and their mitigation techniques. ● Strong analytical and problem-solving skills, with the ability to identify and address security risks and incidents effectively. Desired Experience: ● Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. ● Knowledge of microservices architecture and related best practices Certifications, if any: AWS Security, CEH, ISO 27001
Role - Tester role performing manual and automation testing activities. Looking for Immediate joiner. Designation - QA Test Engineer Experience (in years) - 2-7 years Education - Masters/Bachelor’s degree, preferably in Computer Science, Information science, Physics, Math or any other related discipline. Essential skills Experience with testing management tools like Jira, HP/OpenText ALM, IBM Rational, XRay, Zephyr, etc Experienced in multiple complete software release cycles Understanding of Agile/iterative software development methodologies and Testing in Agile Good verbal and written communication skills and ability to work effectively in a geographically dispersed team Desired skills Test-driven development experience Experience with software development and/or Software Testing Experience in conducting testing in the Life science domain - Clinical systems Knowledge of Computer System Validation (CSV) Or Computer Software Assurance (CSA) is a plus Certifications, if any ISTQB certifications/Agile certification Summary The QA Test Engineer performs manual and/or automated testing to ensure Sycamore software products meet regulatory and functional requirements. The role involves designing test cases, executing test plans, and documenting results. Roles & Responsibilities ● Develop and execute manual and/Or automated test cases for software applications. ● Perform functional, regression, integration, and system testing. ● Collaborate with developers, services, and stakeholders to understand requirements and validate application functionality. ● Perform defect tracking and reporting using tools like JIRA, HP ALM, or Bugzilla. ● Execute SQL queries to validate database integrity. ● Conduct API testing using tools like Postman or RestAssured. ● Maintain test documentation, including test cases, test scripts, and execution logs. ● Conduct regression testing to ensure software stability and reliability. ● Stay updated on emerging trends and best practices in testing and recommend process improvements. ● Participate in code reviews, sprint planning, and retrospectives to provide testability and product quality feedback. ● Document test plans, test cases and contribute to technical documentation and knowledge-sharing sessions. Essential Experience ● Demonstrated excellent verbal and written communication skills. ● Excellent analysis skills with tenacious attention to detail. ● Agile Testing, Testing Lifecycle knowledge ● Working with any Test Management Tools like HP ALM, Jira , Xray, Zephyr , IBM Rational Desired Experience ● Software development experience ● Understanding of clinical trial processes ● Knowledge of File storage solutions & Cloud concepts is a plus
Looking for IMMEDIATE JOINERS Role : Senior QA Manual + Automation Test Engineer Designation : Senior QA Manual + Automation Test Engineer Experience (in years) : 7-12 years Essential skills: ? Experience with testing management tools like Jira, HP/OpenText ALM, IBM Rational, XRay, Zephyr, etc ? Experienced in multiple complete software release cycles ? Understanding of Agile/iterative software development methodologies and Testing in Agile ? Good verbal and written communication skills and ability to work effectively in a geographically dispersed team Desired skills: ? Test-driven development experience ? Experience with software development and/or Software Testing ? Experience in conducting testing in the Life science domain - Clinical systems ? Knowledge of Computer System Validation (CSV) Or Computer Software Assurance (CSA) is a plus Certifications, if any: ICH GCP training/certifications/PMP certifications/QA/SAS certifications etc. Summary: A Senior Test Engineer is responsible for performing manual and/Or automated testing to ensure software products in Sycamore meet regulatory and functional requirements. The role involves designing and reviewing test cases, executing test plans, and documenting results. A Senior Test Engineer is additionally responsible for leading test efforts, implementing automation frameworks ( if knowledgeable in Automation), and ensuring high-quality releases while maintaining regulatory compliance. This role requires experience in both manual and/Or automated testing and working closely with cross-functional teams. Roles & Responsibilities: ? Understand Sycamore Products end to end and get trained/onboarded to work across any/all Sycamore's products ? Develop and execute manual and/or automated test cases for software applications. ? Perform functional, regression, integration, system, performance, and security testing. ? Validate compliance with industry regulations (e.g., FDA 21 CFR Part 11, GAMP 5, HIPAA, ISO 13485). ? Collaborate with developers, services, stakeholders, and regulatory teams to understand requirements and ensure compliance. ? Perform defect tracking and reporting using tools like JIRA, HP ALM, or Bugzilla. ? Execute SQL queries to validate database integrity. ? Conduct API testing using tools like Postman or RestAssured. ? Maintain test documentation, including test cases, test scripts, and execution logs. ? Design and execute test plans, test cases, and test scripts for complex applications. ? Develop and maintain automation frameworks (Selenium, TestNG, Cypress, Playwright, RobotFramework). ? Perform risk-based testing and ensure validation of GxP systems. ? Lead test strategy and defect management, working closely with development teams. ? Implement CI/CD pipelines for test automation and integration. ? Provide guidance and mentorship to test engineers. ? Stay updated on emerging trends and best practices in testing and recommend process improvements. Essential Experience ? Demonstrated excellent verbal and written communication skills. ? Excellent analysis skills with a tenacious attention to detail. ? Excellent conflict resolution skills. ? Agile Testing, Testing Lifecycle knowledge & Scrum Methodologies ? Working with any Test Management Tools like HP ALM, Jira , Xray, Zephyr , IBM Rational , TestRail / TestMo ? Advanced skills in Manual & Automation Testing (Selenium, Cucumber, Cypress , RobotFrameoork, Java, PlayWright) ? Performance Testing (JMeter, LoadRunner) ? API Testing & Automation design ? Strong Knowledge of CSV (Computer System Validation) ? DevOps & CI/CD (Jenkins, Docker, GitHub Actions) ? Risk-Based Testing (FMEA, ALCOA+ Data Integrity) Desired Experience: ? 5+ years of working experience with at least one or more year implementing or testing applications in the clinical research/trials domain. ? Software development experience ? Automation using Java /Selenium, Python , Cypress, Playwright is a plus , Bdd /Cucumber is a plus ? Robotframework , JMeter knowledge is a plus ? Knowledge of File storage solutions & Cloud concepts is a plus
Designation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to extended-shift and night-shift in order to provide support for customer support. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools Scripting experience (Any one - Python or Ruby preferred) Writing SQL Queries Desired skills Knowledge of the clinical research process with emphasis on data collection and preparation for submission Certifications, if any ITIL certification. Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff. This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments. Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable. Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems. Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations. Take customer calls, listen to and document the issues on all software products supported by the Company. Perform discovery with customers whenever possible, as directed. Following up on all issues in a timely basis and maintaining high levels of customer satisfaction. Document all discussions or correspondence with customers in accordance with company policies and procedures. Report open issues daily to team leaders. Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus Create, log ticket routing and escalation to level 3 support. Flexible to work in Extended Shift and Night Shifts (Rotational) Essential Experience 8+ years of working experience with a minimum of one or more years implementing applications in the clinical research/trials domain. Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills. Contribute to the continuous improvement of support processes, tools, and automation initiatives. Application Support and Customer-facing experience Desired Experience Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles. Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.