Quality Assurance Associate

Role Summary:

As a Quality Control Associate at Avvanz within the Background Screening industry, you play a crucial role in ensuring the accuracy, integrity, and compliance of our background screening processes. Your responsibilities include conducting thorough quality assessments, verifying information accuracy, and identifying areas for improvement to uphold the highest standards of quality and service delivery.

Job Scope / Principal Accountabilities:

• Meticulously examine background screening reports, verifying the accuracy and completeness of all data.
• Ensure adherence to all relevant industry regulations and quality standards.
• Analyze background screening information to identify inconsistencies or potential discrepancies.
• Conduct thorough research and investigations to confirm the validity of information.
• Prepare detailed reports, documenting findings and recommendations with clarity and accuracy.
• Collaborate effectively with internal teams, including Client Services and Operations, to ensure seamless communication and address any concerns.
• Provide training and support to team members on quality control procedures, data verification techniques, and compliance requirements, ensuring competency and alignment with quality assurance standards.
• Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
• Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email dpo@avvanz.com and iso@avvanz.com, and ensure appropriate risk mitigation and control processes are taken to avoid further risks.

Qualifications, Knowledge, Skills and Competencies required:

• Bachelor’s degree in any related field.
• One to two years work experience in background checking and customer service is preferred.
• Excellent attention to detail and accuracy in entering data.
• Strong written and verbal communication skills.
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed;
• Must be proficient with Microsoft Office (intermediate Word, basic Excel);

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• Work from home

Work Location: Hybrid remote in Bengaluru, Karnataka