Quality Analyst

Job Description: Business / Quality Analyst

Company: ZapTech Pvt. Ltd. (An ISO-Certified Company)

Location: Office No. 534, 5th Floor, East Block, Amanora Chambers, Amanora Town Center, Hadapsar, Pune – 411028, Maharashtra

Industry: BPO & KPO – U.S. Accounts Receivable Management (ARM)

Job Type: Full-Time | Entry Level

Salary: ₹3.2 LPA – ₹3.5 LPA

About ZapTech

ZapTech Pvt. Ltd. is a trusted ISO-certified BPO & KPO service provider specializing in the U.S. ARM industry. We deliver high-quality solutions to global clients and foster a culture of growth, learning, and performance.

We’re expanding our analytics and quality team and seeking ambitious MBA graduates to join us as Business / Quality Analysts. This is a launchpad for a career in business analytics, research, and process excellence.

Role Overview

As a Business / Quality Analyst, you’ll work at the intersection of data, quality, and strategy. You’ll analyze performance metrics, conduct audits, and support decision-making processes that enhance service delivery and business outcomes.

Key Responsibilities

• Analyze operational data to uncover trends and insights
• Conduct quality audits and ensure adherence to process standards
• Support research and reporting for business decisions
• Collaborate with teams to improve service delivery and client satisfaction
• Present findings and recommendations to stakeholders

Qualifications & Skills

• Education: MBA (Mandatory) – Specialization in Data Analytics, Marketing, International Business, or Operations
• Experience: Freshers or up to 12 months in Business/Quality/Research Analyst roles
• Strong business acumen and analytical thinking
• Excellent communication and presentation skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Ability to connect data insights to business strategy

Work Schedule

• Training Shift: 2:00 PM – 11:00 PM
• Post-Training Shift: 6:00 PM – 3:00 AM (Rotational / Flexible)

What We Offer

• Career growth and continuous learning opportunities
• Exposure to international business processes
• Cab or travel allowance
• Free meal during shift

Apply Now: Send your resume to talenthunt@zaptech.co.in

Contact: 8788118968

Website: www.zaptech.co.in

Job Types: Full-time, Fresher

Pay: ₹320,000.00 - ₹350,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person