We are looking for an experienced and results-driven SEO Manager to lead and manage our SEO efforts. You will be responsible for developing, executing, and optimizing on-page and off-page SEO strategies to increase organic traffic, improve search rankings, and enhance website visibility. As an SEO Manager, you will collaborate with cross-functional teams to ensure SEO best practices are integrated across all digital channels. Job Location: Mumbai, Bhayandar Job Expectation: Expected work hour window 1730 – 0230 AM IST (Work from Office only) Workdays: 5 days Workoffs : Weekends Minimum Qualifications : Education : Master in SEO marketing Experience : 5 + years of experience in SEO Desired Qualifications: Perform regular website audits to identify technical SEO issues and propose solutions to improve the site’s SEO performance Monitor and implement technical SEO best practices (site speed, mobile responsiveness, XML sitemaps, etc.) to improve overall site health and performance. Use tools like Google Analytics, Google Search Console, and SEMrush to track performance, provide insights, and generate reports that measure the success of SEO campaigns. Excellent Communication skills Show more Show less

PEX role and process engineering. This role focuses on cost reduction, performance enhancement, and compliance with SLAs. Job Location: Mumbai, Bhayandar Job Expectation: Expected work hour window 1730 – 0230 AM IST Workdays: 5 days Workoffs : Weekends Minimum Qualifications : Education : Required - Six Sigma Certified (Black Belt) Experience : 3+ years in a similar role Tools Proficiency Excellent knowledge of Six Sigma tools and process excellence Desired Qualifications: Process Optimization – Analyze and improve workflows to enhance efficiency and reduce errors in overall operations. Quality Improvement – Use Six Sigma tools to minimize defects in customer service, data processing, and transactions. Data-Driven Decision-Making – Implement statistical analysis to identify process gaps and drive performance improvements. Cost & Compliance Management – Reduce operational costs, enhance productivity, and ensure adherence to SLAs and regulatory standards Show more Show less

Key Responsibilities Help resolve technical questions for customers efficiently and effectively Manage customer expectations regarding estimated response times for issue resolution Collaborate with Technical Support team members to manage customer inquiries and escalate when appropriate Perform remote troubleshooting through diagnostic techniques and pertinent questions via phone, chat, and email Meet SLAs such as response and resolution times of tickets Identify and suggest possible improvements on procedures Track and update tickets logged with vendors Analyze vendor performance Ensure internal coordination for availability of PRD Desk Executives with 24 x 7 shift coverage, roster timing, and shift adherence Adhere to policies and procedures Categorize trouble tickets Coordinate timely with respective managers and engineers for ticket updates and closure within SLA Requirements Proven experience as a help desk technician or customer support role Good understanding of computer systems, servers, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Proficiency in English Customer-oriented and cool-tempered Good team player Proactive in learning and taking initiatives Excellent time management skills Ability to handle pressure and meet deadlines Knowledge of MS Office (Outlook, PPT, and Excel) Preferred candidates between Virar to Dadar Ability to work at client locations in Mumbai if required Shifts: 24X7 Shifts (Afternoon & Night shifts) Work offs: Rotational Any 2 days About Company: Epicenter is a 24-year-old technology & BPM organization, focused on process improvement, cost reduction, increasing revenue & superior customer experience. We work with Global Fortune 500 Companies across various industry sectors, helping them transform operations and drive better business outcomes through agility, innovative technology and operational excellence. Show more Show less

We are looking to hire trainers/QA and TL's from international BPO's, minimal 2-3 years of expereince from international BPO's only Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs Team Leader Job Duties: · Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations · Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions · Strong orientation towards Customer Experience · Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required · Manage projects as assigned within defined metrics and timelines · Create an environment of high energy and enthusiasm · Responsible for management of Engagement, Attrition and ESAT for the team · Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment · Resolve employee concerns with urgency & accuracy Trainer (Collections) Job Duties: · A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. · Which include designing training programs, delivering engaging sessions, assessing participants' learning, providing feedback, and continuously updating course content to align with industry trends and organizational goals. Experience & Qualification: · Candidate should have minimum 1 year of relevant experience in training for Collections Process · Min HSC from any certified board · Should have excellent communication skills (written and spoken) · Should be from a BPO background Quality Analyst (QA Collections) · To manage transaction quality profile for an international 3 rd party collections process · To conduct audits as per defined guideline and sampling for transaction monitoring · To ensure 100% closure of feedbacks · To create and publish regular audit reports with management and clients (daily, weekly, monthly) · To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls · To drive process improvement initiatives · To drive calibration sessions with internal or external customers · To conduct training for group of agents, when needed · To conduct quality induction for new hire batch · Leading client calls, meetings, and calibrations with internal and external stakeholders · Presenting CQ results and metrics in client reviews. Show more Show less

Finance & Accounts is a critical leadership role responsible for ensuring the organization's financial stability, strategic planning, and fiscal integrity. This role oversees accounting, financial forecasting, budgeting, cash flow management, and compliance with IFRS/GAAP and regulatory frameworks. The ideal candidate will manage global treasury functions, foreign exchange risk, and international fund transfers to ensure liquidity and mitigate financial exposure. This role also involves leading a high-performing finance team and overseeing financial controls, audit processes, and vendor/agency relationships. Job Location: Mumbai, Bhayandar Job Expectation: Expected work hour window 1:00 PM to 10:00 PM; Workdays: 5 days Minimum Qualifications Education: CA/CS or equivalent qualification, Experience: 10 to 15 years of relevant experience in financial management. Tools Proficiency Tally: Accounting and inventory management software Goods and Services Tax Network : GST compliance and filing portal MCA (Ministry of Corporate Affairs): Compliance and filing portal for companies MS Excel : Proficient with Microsoft Excel Desired Qualifications Education: MBA BPO Experience US Banking and vendor experience Flexibility to attend calls aligned with US hours, as needed Key Accountabilities Budgeting, Forecasting, FP&A, and Financial Reporting Lead the annual budgeting process, ensuring alignment with corporate objectives and financial strategies. Conduct monthly forecasting of revenue and expenses, analysing variances and implementing corrective measures. Prepare and analyse financial reports, including customer and business unit profitability assessments. Provide data-driven insights to support strategic decision-making and financial planning. Circulate departmental budgets to business unit heads, monitor adherence, and ensure financial accountability. Internal Audit And Compliance Oversee internal audit processes, ensuring robust financial governance and risk management. Ensure compliance with financial reporting deadlines, regulatory requirements, and internal control frameworks. Implement financial policies, enforce adherence to controls, and manage U.S. licensing and regulatory compliance. Asset Management And Insurance Maintain a comprehensive Fixed Asset Management system to safeguard company assets. Document and enforce finance policies, ensuring compliance with security and regulatory standards. Manage insurance plans to mitigate risks and align with customer and business requirements. Accounts Receivable, Accounts Payable, Closing of Books, and Financial Close Oversee accounts receivable and payable to ensure efficient cash flow and working capital management. Supervise tax filings, including Income Tax, RBI, TDS, and other statutory returns. Ensure timely and accurate closing of the books each period, including month-end and year-end processes. Document and maintain financial closing procedures to ensure consistency and compliance. Cost Control And Statutory Compliance Develop and implement cost control measures to enhance operational efficiency and financial performance. Ensure compliance with statutory payroll deductions (e.g., PPF, ESIC, Professional Tax, TDS) and other financial obligations. Cost Management, Procurement, And Treasury Operations Provide cost analysis for new business prospects and financial decision-making. Collaborate with legal teams to finalize agreements, including Shareholder Agreements and client contracts. Oversee payroll processing, ensuring timely and accurate disbursements. Negotiate with banks for maintaining credit facilities and securing new funding. Manage vendor agreements, including AMCs, transportation, and asset insurance contracts. Supervise treasury operations, including global payments, foreign exchange risk management, and capital allocation. Oversee financial transactions and regulatory compliance for the U.S. liaison office. Core Proven ability to lead, motivate, and develop high-performing finance teams Strong understanding of organizational goals and ability to align finance team's objectives accordingly Excellent people management skills, with ability to empower team members and foster a collaborative work Excellent verbal and written communication skills, with ability to articulate complex financial concepts to non-financial stakeholders Strong interpersonal skills, with ability to build and maintain relationships with stakeholders at all levels Ability to communicate financial results, trends, and insights to inform business decisions Strategic Thinking Capability to develop and implement comprehensive financial strategies that support organizational objectives Strong understanding of market trends, competitor analysis, and industry developments Ability to think critically and creatively, with a focus on driving business growth and Proven ability to identify, analyze, and solve complex financial issues Strong analytical skills, with ability to interpret financial data and identify trends Ability to think critically and creatively, with a focus on finding innovative solutions to financial challenges Integrity High ethical standards, with commitment to maintaining financial integrity and compliance Strong understanding of financial regulations and standards, with ability to ensure organizational compliance Ability to maintain confidentiality and handle sensitive financial information with discretion. Stakeholder Management High ethical standards, with commitment to maintaining financial integrity and compliance Strong understanding of financial regulations and standards, with ability to ensure organizational compliance Ability to maintain confidentiality and handle sensitive financial information with discretion Hands-on Approach Detail-oriented with ability to perform tasks personally, ensuring accuracy and attention to detail in all financial matters Strong technical skills, with proficiency in financial software and systems Ability to roll up sleeves and perform hands-on financial analysis, budgeting, and forecasting as needed. (ref:iimjobs.com) Show more Show less

Job Title: Team Leader Operations Location: Bhayandar, Mumbai Shift: US Shift (Night Shift) - 5 Days Working Department: We're hiring for 3 different departments (Customer Support, 1st Party 3rd Party Collections) Reports To: Operations Manager Share your CV at sharmeen.shaikh@epicentertechnology.com Call or WhatsApp for faster response at +91 8080980786 Key Responsibilities Supervise and lead a team of customer support and collections agents to meet targets and maintain quality standards. Monitor team performance, provide coaching, and conduct regular feedback sessions. Ensure adherence to company policies, procedures, and compliance guidelines. Handle escalations and resolve customer and agent issues promptly. Track daily, weekly, and monthly performance metrics and prepare reports. Collaborate with other departments to improve processes and achieve overall team goals. Conduct training and refresher sessions for team members. Maintain a positive work environment and motivate the team. Skills Qualifications Proven experience as a Team Leader or Supervisor in an international voice process. Knowledge of Customer Support and Collections processes (1st and 3rd Party). Strong communication and interpersonal skills. Ability to motivate and lead a team effectively. Problem-solving and decision-making abilities. Basic computer skills and familiarity with CRM or call center software. Fluency in English (both spoken and written). Preferred Experience working with international clients. Prior exposure to both customer support and collections is a plus. This job is provided by Shine.com

Manager Corporate Finance & Accounts at Bhayandar- Mumbai Responsibilities Supervision of Book-keeping: Oversee daily book-keeping activities, ensuring accurate entries for general ledgers, accounts payables, accounts receivables, and banking transactions. Inter-Branch/Inter-Company Reconciliation: Perform periodic reconciliations between branches and companies to ensure financial accuracy. Monthly Provisions and Reconciliations: Review and validate working papers related to monthly provisions, prepaid items, unbilled revenue, and reconcile bank statements. Forward Contracts Management: Review and maintain forward contracts booked with bankers, ensuring appropriate accounting entries are made. Forex Risk Management: Keep a daily watch on forex market movements, liaise with bankers, and recommend booking of forward contracts to mitigate risks. GST Reconciliation: Oversee GST reconciliation statements and collaborate with stakeholders to ensure accurate GST credits are reflected on the GST portal. Ad-Hoc Assignments: Execute any ad-hoc assignments as directed by the management to support the financial goals of the organization. Qualifications & Requirements Qualified Chartered Accountant (CA) 5+ years of experience in accounting and taxation post qualification, with at least 1 years in a supervisory or managerial role Strong understanding of Indian accounting and taxation principles and practices Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Office Suite Willingness to work mid shift to support business needs (ref:iimjobs.com)

We are looking to hire trainers/QA and TL's from international BPO's, minimal 2-3 years of expereince from international BPO's only Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs Team Leader Job Duties: · Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations · Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions · Strong orientation towards Customer Experience · Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required · Manage projects as assigned within defined metrics and timelines · Create an environment of high energy and enthusiasm · Responsible for management of Engagement, Attrition and ESAT for the team · Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment · Resolve employee concerns with urgency & accuracy Trainer (Collections) Job Duties: · A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. · Which include designing training programs, delivering engaging sessions, assessing participants' learning, providing feedback, and continuously updating course content to align with industry trends and organizational goals. Experience & Qualification: · Candidate should have minimum 1 year of relevant experience in training for Collections Process · Min HSC from any certified board · Should have excellent communication skills (written and spoken) · Should be from a BPO background Quality Analyst (QA Collections) · To manage transaction quality profile for an international 3 rd party collections process · To conduct audits as per defined guideline and sampling for transaction monitoring · To ensure 100% closure of feedbacks · To create and publish regular audit reports with management and clients (daily, weekly, monthly) · To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls · To drive process improvement initiatives · To drive calibration sessions with internal or external customers · To conduct training for group of agents, when needed · To conduct quality induction for new hire batch · Leading client calls, meetings, and calibrations with internal and external stakeholders · Presenting CQ results and metrics in client reviews.

Company Description Epicenter, awarded Great Place to Work, is a 24-year-old Technology & BPM organization focused on Process Improvement, Cost Reduction, Increasing Revenue, and Superior Customer Experience. We collaborate with Global Fortune 500 Companies across various industry sectors to transform operations and drive better business outcomes. Our emphasis is on agility, innovative technology, and operational excellence to ensure our clients achieve their strategic goals. Role Description This is a full-time on-site role for a Team Lead at our Mumbai location. The Team Lead will be responsible for overseeing daily team operations, ensuring targets and service levels are met, and driving performance improvements. They will manage team schedules, provide training and support, handle escalated issues, and collaborate with other departments to optimize processes. The Team Lead will also be accountable for regular performance evaluations and reports to upper management. Qualifications Leadership and team management skills Strong communication and interpersonal skills Proficiency in process improvement and operational excellence Experience with cost reduction and revenue increasing strategies Capability in training and development Problem-solving aptitude Analytical and performance evaluation skills Background in technology and BPM operations is a plus Bachelor’s degree or higher in a relevant field

Job Title: Bulk Recruiter - International BPO (Vendor Management Hiring) Experience: 6 Months Location: Bhayandar Mumbai Employment Type: Full-Time Share your CV at sharmeen.shaikh@epicentertechnology.com Call or WhatsApp at +91 8080980786 Job Summary Looking for a Bulk Recruiter with 6 months of experience in BPO vendor hiring. The role involves high-volume recruitment for international BPO roles such as Customer Support Executive and Sales Executive. Key Responsibilities Handle bulk hiring for international BPO roles through vendor partners. Coordinate with multiple recruitment vendors to fulfill manpower requirements. Source, screen, and shortlist candidates for voice and non-voice roles. Schedule and follow up on interviews with operations teams. Ensure daily and weekly hiring targets are met. Maintain recruitment data and reports. Ensure a smooth candidate and vendor experience. Requirements 6 months of experience in BPO bulk hiring (vendor management experience preferred). Basic understanding of international BPO processes and role requirements. Good communication and coordination skills. Familiar with job portals and sourcing tools. HSC or above. This job is provided by Shine.com

Job description We are looking to hire trainers/QA and TL's from international BPO's, minimal 2-3 years of expereince from international BPO's only Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs Team Leader Job Duties: · Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations · Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions · Strong orientation towards Customer Experience · Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required · Manage projects as assigned within defined metrics and timelines · Create an environment of high energy and enthusiasm · Responsible for management of Engagement, Attrition and ESAT for the team · Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment · Resolve employee concerns with urgency & accuracy Trainer (Collections) Job Duties: · A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. · Which include designing training programs, delivering engaging sessions, assessing participants' learning, providing feedback, and continuously updating course content to align with industry trends and organizational goals. Experience & Qualification: · Candidate should have minimum 1 year of relevant experience in training for Collections Process · Min HSC from any certified board · Should have excellent communication skills (written and spoken) · Should be from a BPO background Quality Analyst (QA Collections) · To manage transaction quality profile for an international 3 rd party collections process · To conduct audits as per defined guideline and sampling for transaction monitoring · To ensure 100% closure of feedbacks · To create and publish regular audit reports with management and clients (daily, weekly, monthly) · To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls · To drive process improvement initiatives · To drive calibration sessions with internal or external customers · To conduct training for group of agents, when needed · To conduct quality induction for new hire batch · Leading client calls, meetings, and calibrations with internal and external stakeholders