The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.
Role Overview
The Product Designer will be responsible for designing innovative physical and digital products, creating 3D models and renderings, and collaborating with engineering teams on prototyping. The role involves translating user needs and business requirements into functional, aesthetically appealing, and manufacturable product designs.
Key Responsibilities
- Quality Management System (QMS)
- Establish, implement, and oversee the organization s QMS in compliance with ISO and industry standards.
- Prepare and maintain SOPs, guidelines, process flows, and daily checklists.
- Conduct process reviews (monthly/quarterly) and implement necessary changes for efficiency and innovation.
- Develop and enforce company-wide quality policies, ensuring alignment with organizational goals.
- Documentation Compliance
- Prepare audit schedules and conduct QC visits.
- Document QC checklists, audit reports, and non-conformance (NC) reports.
- Maintain customer feedback forms, CS reports, and training documentation (manuals, scorecards, reports).
- Implement a Document Control System to ensure version control and accessibility of quality records.
- Monitor compliance with applicable regulatory and quality standards.
- Training Management
- Identify organizational training needs and develop training programs.
- Design training materials, session reports, and evaluation scorecards.
- Create and maintain Departmental Training Matrix (DTM) to track effectiveness.
- Schedule, deliver, and evaluate training sessions to enhance employee knowledge and skills.
- Foster a culture of quality awareness across all departments.
- Process Monitoring Auditing
- Schedule Inspection Schedule for Catalog Library and Immersive Hub catalogs, (both planned and random inspections).
- Ensure material quality at arrival, shelving, and storage stages.
- Report and resolve quality issues in coordination with relevant teams.
- Process Monitoring Auditing
- Schedule Inspection Schedule for Catalog Library and Immersive Hub catalogs, (both planned and random inspections).
- Ensure material quality at arrival, shelving, and storage stages.
- Report and resolve quality issues in coordination with relevant teams.
- Quality Check of Materials
- Schedule Inspection Schedule for Catalog Library and Immersive Hub catalogs, (both planned and random inspections).
- Ensure material quality at arrival, shelving, and storage stages.
- Report and resolve quality issues in coordination with relevant teams.
- Customer Experience Feedback
- Prepare, distribute, and collect customer feedback forms on a rotational basis.
- Analyze customer satisfaction data, highlighting areas of concern.
- Implement improvement plans based on feedback insights.
- Continual Improvement
- Monitor and evaluate processes for continual improvement opportunities.
- Implement innovative approaches to enhance quality, efficiency, and customer satisfaction.
- Provide advisory plans for management approval and oversee implementation.
Requirements
- Education : Graduate / MBA (Preferred specialization in Operations, Quality, or Training).
- Experience: 10+ years of experience in Quality Management Systems, Training, and Auditing.
- Certifications: QMS Certification (ISO 9001 or equivalent) mandatory.
- Proven expertise in quality management, process improvement, and training development.
- Strong knowledge of audit processes, compliance standards, and documentation management.
- Excellent leadership, communication, and cross-departmental coordination skills.
Skills Competencies:
- Strong analytical and problem-solving skills with focus on root cause analysis.
- Ability to design and implement training programs effectively.
- Excellent documentation and process management skills.
- Detail-oriented with commitment to quality and compliance.
- Ability to drive cultural change towards quality awareness and continuous improvement nan
