331 Qc Tools Jobs - Page 11

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Job Title: Quality Analyst International BPO Location: Gurugram, Haryana Salary: Up to 35,000 per month Experience Required: Minimum 2 years (International BPO process) Job Summary: We are seeking a highly motivated and detail-oriented Quality Analyst with a minimum of 2 years of experience in an International BPO environment. The ideal candidate will be responsible for monitoring and evaluating the quality of voice and non-voice interactions, identifying improvement areas, and supporting agents with constructive feedback and training insights. Key Responsibilities: Monitor and evaluate customer interactions across voice channel Conduct quality audits and provide actionable insights to enhance performance Identify process gaps and suggest improvements Maintain and update QA scorecards and performance dashboards Provide regular feedback and coaching to agents for performance improvement Collaborate with Training and Operations teams to develop and implement quality improvement plans Prepare and share weekly/monthly quality reports with stakeholders Ensure adherence to client and organizational quality standards Qualifications & Skills: Minimum 2 years of QA experience in an International BPO (voice) Strong understanding of quality monitoring tools and KPIs Excellent communication and analytical skills Ability to work in a fast-paced environment and handle multiple tasks Experience with CRM tools and QA platforms (preferred) Work Environment & Benefits: Competitive salary up to 35,000 per month Opportunity to work with global clients Supportive and inclusive team environment Career growth and skill development opportunities 6-day fixed working schedule How to Apply: Interested candidates may send their updated resume to [hr@galacticcs.com or Abhinavhr@galacticcs.com]

Division- Production Department- Assembly Job Location- Kharkhoda, Haryana Job Title Quality Analysis Incharge - Assembly - (3~5 yrs) Job Role: 1. Should have experience of working in automobile manufacturing quality. 2. Knowledge of vehicle manufacturing processes like Weld, Paint assembly are desired. Reporting To Shift Incharge Level in the organization AM/DM Educational Qualification B.E./B. Tech. in Mechanical/Automobile Engineering. Graduation (With Specialization): B.E./B. Tech. in Mechanical/Production/ Automobile Engineering Post Graduation (With Specialization): Not Required Any Other (Certification / Diploma etc.): Not Required Work Experience (Years) in treasury activities. 3- 5 Years Job Responsibilities : 1.To develop and define Vehicle quality control plan. 2. Develop and improve process based on Standards as well as dynamic feedback from next Quality Gates, Customer audit, Dealer PDI. 3. Develop Periodic robust training and evaluation plan for operator/repairman and inspectors followed by frequent Qualification tests. 4. Review process and direct the staff for immediate actions on the Defect generation controls to prevent outflow and work towards zero defect. 5. Leading Daily, Weekly and Monthly meetings for defect data monitoring, analysis and direction to other teams for focus areas improvement. 6.Take up Time bound New Initiatives to resolve chronic and critical issues in assembly process or product level by leading teams, utilizing advanced Problems solving tools for break through results. 7. Co-coordinating for the management reviews with stake holders for KPI improvement 8. Ensuring the compliance of documentation and activities in line with QMS (ISO 9001:2015) requirements 9. Hands on experience in problem solving through using basic, intermediate and advanced problem solving tools (4M, Why-Why) Competencies / Skills 1. Ability to perform and understand quality measurements (Panel Checker/Body Checker/CMM/3D Scanning) Competencies / Skills: 1. Ability to analyse quality measurement reports and suggest countermeasures. 2. Detailed understanding of QC Tools and able to report the issues in effective manner 3. Basic understanding of Vehicle Plant operations. 4. Good Communication presentation skills, Networking Skills, Creativity, Learnability, self-motivated and team player. 5. Ability to co-ordinate with Cross functional team and resolve the quality related issues

Department - PC-K Job Location - Kharkhoda Plant Job Title - Quality New model Incharge Job Role - Quality New model Incharge Reporting To - DPM Level in the organization - SE /AM/ DM Experience:- With B.Tech (3 ~ 5 years), With Diploma (8-11 years) Job Responsibility 1.Study and analyse critical quality defects reported in-house and external field issues. 2. Quality KPIs (Direct pass, Customer audit, field quality) monitoring and monthly reports discussion with concerned stakeholders. 3. Annual and monthly targets finalization for quality and new model KPIs. 4. Discussion for all stakeholders and top management for closure of all the quality issues. 5. To finalize Vehicle trials day wise schedule monitoring for all models. 6. Prepare propuction concerns and closure of open issues for new model gate approval meetings. 7. Involve at early stage in New Model to ensure resolution of chronic issues for built-in Quality in close coordination with Project Teams. 8. Leading Daily, Weekly and Monthly meetings for defect data monitoring, analysis and direction to other teams for focus areas improvement 9.Take up Time bound New Initiatives to resolve chronic and critical issues in assembly process or product level by leading teams, utilizing advanced Problems solving tools for break through results. 10. Co-coordinating for the management reviews with stake holders for KPI improvement 11. Ensuring the compliance of documentation and activities in line with QMS (ISO 9001:2015) requirements 12. Hands on experience in problem solving through using basic, intermediate and advanced problem solving tools (4M, Why-Why) Skills - 1. Ability to analyse quality measurement reports and suggest countermeasures. 2. Detailed understanding of QC Tools and able to report the issues in effective manner. 4. Basic understanding of Vehicle Plant operations 5. New Model Trial - Quality Improvement activities 6. Good Communication presentation skills, Networking Skills, Creativity, Learnability, self-motivated and team player. 7. Ability to co-ordinate with Cross functional team and resolve the quality related issues 8. Hand on Experience of MS Excel and power point.

Role: To design and develop drivetrain parts of automotive e-transmission Responsibilities: Layout and packaging of transmission in vehicle Design and development of gear train parts for adapting motor/engine Design of forced lubrication system to meet motor cooling transmission lubrication requirement. Develop proto parts tooled up parts - concurrent engg. with supplier. Countermeasure to failures of driveline parts in testing. Analysis of market problems/NVH Assembly issues pertaining to transmission system (Pump, gear train, thermal system). Competency Requirements Technical/ Functional: CAD proficiency - Uni-graphics (mandatory) CAE Design: Gear Shaft, Bearing selection, Lubrication Cooling circuit Work experience of Gear design software (UG/ Kissoft/ Romax) Tolerance stack-up, GDT, Statistical analysis, BOM Management Understanding of thermal and hydraulic system design Understanding of production processes design for manufacturing Knowledge of problem-solving tools - FTA, DFMEA, QC tools Behavioral Self-motivated, flexible, and team-player Evidence of strong networking skills Good communication and presentation skills an initiator Specific expertise required for functional area Preferably have work experience in an OEM Good driving skills Willingness to travel

Job Role Responsibilities: HANDLING OF MARKET FEEDBACKS AND WARRANTY ISSUES RELATED TO VEHICLE ELECTRICALS AND INFOTAINMENT. IDENTIFY BUGS, CAUSE AND SUGGEST POTENTIAL COUNTER-MEASURES IN VEHICLE ELECTRICALS/INFOTAINMENT SYSTEMS. COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PATNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACKS. FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES. COMPETITOR PROCESS / DESIGN BENCHMARKING. DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS. Competency Requirement:- Technical/Functional: GOOD UNDERSTANDING ON VEHICLE ARCHITECTURE AND INTERFACE. KNOWLEDGE ON VEHICLE COMMUNICATION PROTOCOLS INCLUDING CAN AND LIN. KNOWLEDGE OF ANDROID AUTO, APPLE CARPLAY, BT PROFILES (HFP, HFP, A2DP, AVRCP, HSP) AND IOT COMMUNICATION PROTOCOLS HTTPS, MQTT, TCP/IP AND LINUX OS IS AN ADDED ADVANTAGE IPC (EG: IPC 610 G) STANDARD KNOWLEDGE IS AN ADDED ADVANTAGE WELL VERSED IN QC TOOLS, DOE, SIX SIGMA ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT. STRONG EXECUTION, ORIENTATION AND PROBLEM-SOLVING APPROACH ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION FUTURE STRATEGIES. STRONG COMMUNICATION PRESENTATION SKILLS Others: EXPERIENCE OF VEHICLE CONTROLLERS, SENSORS, SWITCHES, AND INFOTAINMENT Eligibility Criteria:- B.E / B. Tech in Computer Science/IT/ECE/ELECRICAL ENGINEERING

Job Role 1. Handling shift operations in HPDC area. ( Team size - 20 operators). 2. Successful SOP of new plant HPDC machines and scaling up operations. 3. Troubleshooting, First time ok after die change, Set up change. 4. Operational knowledge of Fanuc robots and Toshiba Machines. 5. Know how of 4W products in High Pressure Die Casting- Toshiba Machines. 6. New component parameter setting and robot program making. 7. Train new operators on machine operations as per WIS. Train for die change. 8. Achieve shift area target wrt Safety, Quality, Delivery, Cost, Suggestions. 9. Supporting training of new trainee supervisors. 10. Knowledge of Fanuc Robot systems and Toshiba/ Ube machines. 11. Maintain Floor Control, 1S /2S in shop. 12. Note and resolve operator concerns on time. 13. EOT operation and Die loading as per production plan Job Responsibilities: 1. Understanding and implementing HPDC area running as per shift plan. 2. Achieve HPDC area shift output targets wrt Rejection % , SPH, OEE, Suggestions. 3. Monitor and maintain attendance of team members. 4. Motivate team to give suggestions and ensure implementation of the same. 5. Train new operators as per WIS. Support in developing new trainee supervisors. 6. Ensure shift safety adherence wrt PPE, KYT. Reporting near misses. 7. Resolving or reporting operator concerns timely. Multiskilling as per plan. 8. Area floor control and 1S /2S adherence. 9. Understanding and adhering to 5S, 3G, 3K, HP-REN-SO principles. 10. Participate in 5 Why analysis, PDCA, 7 QC Tools, Cost saving suggestions. Functional/Technical: Sound knowledge of High pressure die casting process (Ube/ Toshiba Make preferred) Hands on experience in effectively handling die changes, trouble shooting. Ability to understand process flows and reduce defects by corrections. Work experience in 4W Die Casting product and process control. Expertise in Casting Process and Rejection Control. Hands on experience in trouble shooting of Robotic / automated lines. Crane operation authorised and able to do die change independantly Behavioral: Target orientation Good analytical skills Excellent Communication presentation skills Flexibility Team player Networking skills

Level - AM/DM/MGR Position- Gurgaon Plant Educational Background - B.tech in Mechanical/ Automobile Engineering with 3 to 8 yrs experience Diploma in Mechanical/Automobile with 10 to 16 yrs experience. Job Role: Market returned parts analysis of Door components involving mechanical functional parts such as Handle, Latch, Regulator, Gas springs, Hinge, Body-In-White (BIW) components. On Field support for the escalated complaints from Service team /Dealerships. Receiving of market complaints, understanding and analysis of the complaint by close coordination with Vendor, Parts -Quality, Engineering Plant Team. Pro-active visits at Vendor end for quality improvements, identifying potential problems and closure with permanent counter actions. Preparation of Monthly warranty report for management review Competency Required: Knowledge in Door Module components- Latches Linkages, Window Regulator, Gas springs, Outer Handle Assembly, Hinges, and BIW components. Through knowledge of supplier process and system audit. Knowledge in problem solving techniques like QC tools/FTA approach etc. Good presentation and communication skills. SPECIFIC EXPERTISE FOR FUNCTIONAL AREA: Experience in automotive systems and sheet metal components

understand the automotive suspension system components functioning and analyse the market failure [major parts are box assy steering gear, column assy collapsible steering, wheel assy steering etc]. quick resolution of suspension system related market failures through root cause analysis and taking countermasures. diagnose and resolve customer complaints action judgement for critical market issues (handling recalls, service campaigns). warranty data analysis initate proactive action strategies for market claim reduction. profound knowledge on vehicle steering system. knowledge of automotive-specific government regulations live motor vehicle act and mandatory recall code etc. knowledge of automotive industry regulations. analytical ability to identify critical issues and consultation with management for quick action. clear communication, soft skills, interpersonal relations to effectively handle technical and managerial stakeholders like suppliers. work effectively with cross-functional teams, including design, plant, suppliers/ dealers and management well versed with problem solving tools, qc tools complex problem solving through fta

handling of market feedback and warranty issues related to engine components preferably cng components faster analysis and execution of quality improvement projects based on market feedback analytical skills and logical approach towards problem solving fta approach for solving complex market issues failure reapperance / simulation and child part level analysis Strong knowledge of production process Strong knowledge of qc tools, doe, six sigma Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) Strong execution, orientation and problem-solving approach Ability to analyze the data and propose solution future strategies. Strong communication presentation skills Ability to work within strict timelines Team player with strong networking skills

Handling of market feedback and warranty issues related to engine components Faster analysis and execution of quality improvement projects based on market feedback Analytical skills and logical approach towards problem solving Fta approach for solving complex market issues Failure reapperance / simulation and child part level analysis. Competitor process / design benchmarking. Strong knowledge of production process Strong knowledge of qc tools, doe, six sigma Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) Strong execution, orientation and problem-solving approach Ability to analyze the data and propose solution future strategies. Strong communication presentation skills Ability to work within strict timelines Team player with strong networking skills

Job Role: Area Supervisor - Production Quality Control Qualification: Diploma (Mechanical / Automobile / Production) Level: JE/ER/SE Experience : 3 yrs to 8 yrs Preferred experience: Vehicle Inspection, Final Inspection, Pre delivery Inspection, Vehicle Assy Shop in-process Quality. Job role and responsibility: 1. Ensure Safety of workplace, adherence to safety PPE, standards and rules. 2. Ensure inspection of vehicles as per standards and prevent outflow of defects 3. Ensure achievement of Quality targets and KPI 4. Manpower planning and management 5. Training of new manpower as per standard 6. Maintain and improve 5S of workplace. 7. Experience / knowledge of Process audit 8. Monitoring of defects, analysis and information to responsible departments 9. Ensure discipline of manpower and adherence to organization rules. 10. Conflict resolution and IR issues management 11. Counselling, mentoring and resolution of issues of manpower 12. Knowledge of ISO 9001 (Quality) and ISO 14001 / 45001 (Environment, health and Safety) related standards and ensure the same. 13. Customer Complaint handling related with Product Quality 14. Knowledge of carrying defect analysis through PDCA approach. 15. Preferred skills : MS Excel , PowerPoint, Good communication skills in Hindi and English, QC Tools, Problem solving etc Behavioral: To work in shift rotation (A/B). To work on line (standing job for 8 hours). Willing to work on physical job. To supervise, supervised by and work along with male manpower. To work in high production areas as per defined timelines and meet the defined targets. Communication skills. Team player.

Job Role: Area Supervisor - Vehicle Assembly Qualification: Diploma (Mechanical / Automobile / Production) Level - JE/ER/SE Experience - 3 yrs to 8 yrs Preferred past experience: Vehicle Assembly Line: JOB ROLE AND RESPONSIBILITY 1. Ensure Safety of workplace, adherence to safety PPE, standards and rules. 2. Ensure Operation procedure of work place as per standards and prevent outflow of defects 3. Ensure achievement of area KPI (Safety, Quality, Production and Cost) 4. Manpower planning and management 5. Training of new manpower as per standard 6. Maintain and improve 5S of workplace 7. Process audit 8. Monitoring of defects, analysis and information to responsible departments 9. Ensure discipline of manpower and adherence to organization rules. 10. Conflict resolution and IR issues management 11. Counselling, mentoring and resolution of issues of manpower 12. Knowledge of ISO 9001 (Quality) and ISO 14001 / 45001 (Environment, health and Safety) related standards and ensure the same. 13. Preferred skills: MS Excel , PowerPoint, Good communication skills in Hindi and English, QC Tools, Problem solving etc Behavioral: 1. To work in shift rotation (A/B). 2. To work on line (standing job for 8 hours). 3. Willing to work on physical job. 4. To supervise, supervised by and work along with male manpower. 5. To work in high production areas as per defined timelines and meet the defined targets. 6. Communication skills. 7. Team player.

We are hiring for Quality Analyst for Banking process Min 12 months Dispute Domain experience Experience in chat transactions in customer support assisting customers and resolving queries Customer Service Banking experience is preferred Quality Transaction Monitoring/Evaluation Analysis using QC tools of Individual and group level opportunities Reporting at defined frequencies Internal and External calibrations Responsible for managing quality trends session at weekly level Manage Risk based audits Identify training need for low performers Assisting team leaders in coaching bottom performers Open to work in rotational shift 5 days working / 2 rotational off Job location : Malad interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).

• AS9100D and QMS implementation. • Hands on exposure to Wire Harness for Aerospace and Defense QA • RCCA by using 8D, Fish Bone, WHY_WHYs. • People management. • Lean Manufacturing. • FAI as per AS9102. • PFMEA and APQP.

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice process BPO Need Immediate Joiners Only Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Hi Candidate, We are hiring for Senior Process Manager (Quality) Overall 10+ years of experience. Transitional quality experience is Must. Should be comfortable with Night Shift (US Shift - 24*7) Telecom experience is preferred. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Preferred Qualifications Any Graduate Interested Candidate Kindly share your resume on sushmita.gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Associate Process Manager HR Recruitment eClerx Service Limited (Website - https://eclerx.com/) Contact No : 8788486610

Basic Details Organization Name: R.K. Control Instruments Pvt. Ltd. Industry: Control Valve Manufacturing Work Location: Thane West (Factory) Reports to: QA Manager Department: Quality Control Working days: Saturday to Thursday Timing: 8:30 am to 5:30 pm Website: http://rkcipl.co.in Description a. Receipt & In-process QC 1. To carry out inspection and record the results of material inward. 2. To verify and compare product with the specification given in the Work Order. 3. To prepare and maintain inspection and test records. 4. To verify and correlate vendor s test certificates with the product during receiving inspection. 5. To maintain vendor s Test Certificates. 6. To coordinate and carry out inspection at vendor s premises wherever specified in the purchase documents. 7. To ensure that conforming materials are used for the production and that inspection results are available. 8. To maintain Positive identification and recall register for receiving inspection. 9. To perform in-process inspection of machined components and maintain records as applicable. 10. To identify the non-conformity during receiving inspection, maintain non-conformity log and ensure that all NCRs are closed. 11. To present the non-conformity log during management review meeting. 12. To ensure that only calibrated measuring and test instruments are used during inspection. 13. To understand and follow the quality plan. 14. To follow the applicable documented procedures. 15. Being an auditee to give necessary information to auditors, acknowledge CARs, and carry out corrective actions as specified in the CAR. 16. To report any problem faced in implementing or maintaining the quality system to the superiors. 17. To understand the Quality Policy and follow the same. 18. Prepare the MIS reports and demonstrate compliance to the Quality Objective, as specified in the Key Process Sheet. 19. Implement corrective actions to ensure the Quality Objectives are met. b. Final QC To perform and accept the final check of finished valves. To authorise dispatches and test certificate of finished products. To maintain product identification and traceability of finished valves till dispatch. To raise Non-Conformance Report (NCR) when the products released under positive identification and recall procedure are found non-conforming. To update the Checklist Specifications Minimum Requirements Education: BE (Mech.) / D.M.E Mandatory Experience: 3 years and above of experience from manufacturing industry of engineered products. Skills/Competencies: 7 QC tools Ability to read and understand engineering drawings Knowledge of measuring and testing instruments Attention to detail Time management Conversational ability Agility and hard-working Problem-solving approach Ability to operate under pressure