330 Qc Tools Jobs - Page 10

Were Hiring! Walk-In Drive Alert! Location: ARCHER Transnational Systems Pvt Ltd, Ground Floor, South-West Part, Alembic Business Park, Gorwa, Vadodara, Gujarat 390003. Date: 14 June 2025 Time: 9 am to 3 pm POSITION SUMMARY: The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for ARCHER to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. JOB RESPONSIBILITIES: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. KNOWLEDGE AND SKILLS: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively PREFFERED KNOWLEDGE: Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis You can share your resume on careers.india@archersystems.com / You can send your updated CV via email to lfernandes@archersystems.com

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information.

Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates kindly share your updated cv to the below contact number -(H.R PAVITHRA)- 7845935727

The Role of the Associate Engineer (AE1/AE2) in Quality department is to prepare Work Instructions, line audit, FAR, FMEA, Control plan, Customer report preparation. To maintain and improve the Quality control stage and support the Organization to meet the required KPI s. Academic Qualification / Job Qualification: Diploma in EEE or ECE or E & I or Mech with more than 5 ~6years experience (or) BE in EEE or ECR or E&I or Mech with 4 - 5 years experience Skills / competence required to perform the Job : 1. Team player 2. Good knowledge in MS Office. 3. Good communication & interpersonal skills 4. Experience in EMS or OEM industry preferably Electronics Manufacturing industry 5. System Knowledge of ISO 13485/AS9100 / ISO 9001/TS16949 6. Knowledge in Seven QC tools, CAPA 7. Knowledge on IPC 610 Standards. Responsibilities: 1. To prepare and update work instructions for the products. 2. FMEA & Control Plan document Preparation for the Products being handled. 3. Daily monitor the Yield trends & Performances. 4. Drive CFT for the internal and Customer failures 5. Review customer documents, drawings and specifications to incorporate in internal procedure 6. To prepare the Customer Weekly/Monthly Reports. 7. Preparation of CoC / CoA and release of shipment. 8. Preparation of FAR 9. Conduct process audit across the manufacturing process and drive CFT. 10. DHR (Device History Record) preparation, coordination and release 11. Monitor and support the NCMR & RMA process 12. Active participation in EHS related activities. 13. Ensure ESD compliance .

Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall call quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities 1. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 2. Assures effective process and policy mechanisms are in place 3. Develops and assures compliance with the Service Level Agreements between internal and external customers 4. Assures confidentiality and integrity of data 5. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 6. To oversee risk management activities across the Program 7. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 8. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 9. Ensure audits like contractual, compliance are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification Graduates & above. Work Experience 4-5 years of work experience in Transaction quality Certification / Trainings if any knowledge on ISO 9001 & ISO 27001, 7 QC tools, GB trained

Job Summary: The Quality Inspector - Level I is responsible for ensuring that incoming materials, components, and final products conform to Cummins' technical specifications and quality standards. Working under close supervision, this entry-level role involves conducting visual and measurement-based inspections, identifying defects, and supporting the production team in maintaining quality compliance. The position plays a crucial role in early defect detection and maintains customer satisfaction by ensuring only compliant products proceed through the manufacturing process. Key Responsibilities: Perform visual and dimensional inspections of materials, components, and final products against defined technical specifications. Use standard measurement instruments and basic gauging techniques to evaluate physical characteristics and tolerances. Identify and segregate non-conforming products and document quality deviations in the appropriate systems or logs. Support in-line and final inspection processes to ensure product compliance before shipment or next stage processing. Follow standardized quality protocols, procedures, and work instructions as defined by the quality management system. Assist in the application of basic quality tools to detect trends, support root cause analysis, and contribute to continuous improvement initiatives. Maintain accurate inspection records and contribute to documentation required for audits or traceability. Work collaboratively with production and quality teams to resolve quality issues and escalate as necessary. Experience: Minimal or no prior work experience is required. Prior exposure to a manufacturing or quality inspection environment is an advantage but not mandatory. Skills Required: Basic understanding of Geometric Dimensioning & Tolerancing (GD&T) . Familiarity with standard measuring instruments , including vernier calipers, micrometers, height gauges, and dial indicators. Knowledge of basic quality tools , including the 7 QC tools (e.g., Cause-and-Effect Diagram, Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Flowchart). Basic computer proficiency , including working knowledge of Microsoft Excel and PowerPoint . Strong attention to detail , with good oral and written communication skills. Ability to follow work instructions and standard operating procedures accurately. Work Environment & Physical Requirements: Manufacturing or production floor environment requires the use of personal protective equipment (PPE). Standing and walking for extended periods; frequent use of hands and measurement tools. May be exposed to moderate noise, temperature variations, and mechanical components. Core Competencies: Action Oriented - Approaches tasks with enthusiasm and a strong sense of urgency. Collaborates - Works effectively with others to achieve shared quality goals. Communicates Effectively - Clearly conveys information to different stakeholders in verbal and written forms. Customer Focus - Understands customer expectations and strives to ensure product quality meets those expectations. Decision Quality - Makes timely and sound decisions within the scope of inspection responsibilities. Manages Conflict - Handles quality-related disagreements or issues constructively. Resourcefulness - Uses available tools and methods to carry out inspection tasks efficiently. Values Differences - Appreciates diverse perspectives that contribute to quality and innovation. Technical Competency: Measurement Science - Understands basic metrology concepts relevant to dimensional inspection and applies them to accurately assess product quality. Qualifications: Education: High school diploma or secondary education certificate is required. Equivalent experience may be considered in line with local regulatory requirements. Licenses/Certifications: No mandatory certifications required at entry level. Must be eligible for any regulatory licensing as per regional export controls or sanctions.

Role & responsibilities Person Handling Team of Quality. Individual will be Co ordinating with Client. Individual should have Experience of Telecom Industry. Should be Aware of QC Tools. Should be maintaining Dashboards. Preferred candidate profile Should be a Graduate. Should be Comfortable for Lucknow Location. Should be comfortable for 24*7 Shift Timing.

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regular performance reports for sales team managers, highlighting areas for training or improvement. Compliance and Process Improvement Key skills & Qualification: Experience: Prior experience in a call center, sales, or quality assurance role preferred. Familiarity with sales processes and understanding of sales goals and KPls. Analytical Skills: Strong attention to detail, with the ability to identify trends, patterns, and areas for improvement in sales calls. Ability to analyze data and create actionable insights for sales teams. Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Problem-Solving: Strong problem-solving skills to identify root causes of performance issues and suggest improvements. Technical Proficiency: Familiarity with call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)

This role is for Quality Analyst, Mohali location The working hours for this position: 6:30 PM IST to 3:30 AM IST (night shift) If interested, please share your resumes at Kirti.rapta@spectraforce.com Role & responsibilities Minimum 2 years of experience as a Quality Analyst/Quality Auditor/Call Auditor Ability to seamlessly manage conflicts Should have a basic understanding of BPI tools (Pareto etc.) Proficiency in MS Excel required Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Knowledge, Skills, and Attributes: Positive, flexible & assertive work approach. Excellent communication skills (verbal and written). Ability to work independently with minimum supervision in a fast-paced agency environment. A strong will to learn and stay up to date with new technologies. Professional, adaptable, and resilient - ability to withstand setbacks, yet apply 100% effort throughout the workday. Goal-oriented and ambitious. Advanced computer skills, especially in MS Word, MS PowerPoint, and MS Outlook. A highly motivated individual and a quick learner of complex technologies and tools. Must have demonstrated ability to work within tight deadlines. Willing to work night shifts.

Career Area: Human Resources : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Total Rewards Partner _ to join our Financial Systems- Total Rewards Team This role will be based out of Bangalore-Whitefield office Caterpillar is seeking to enhance our Global Compensation team by introducing a new Total Rewards Partner to support our worldwide workforce. This role, based in Bangalore, India, presents a unique opportunity to positively influence the lives of Caterpillar employees, leaders, and the communities we serve. If you are interested in a career that emphasizes collaboration, fosters meaningful partnerships across all business levels, and has a global impact while promoting a strong team culture, we invite you to apply! What you will do Performs qualitative and quantitative research on compensation related programs to support business and talent challenges with a focus on non-bargained production facility wage analysis and salary planning for our Global workforce. Leads global compensation programs, with a focus on standardization and administration in Workday Completes external market research and analyses to understand compensation trends, provide insights and recommendations to enhance current compensation programs or potential new programs\ Administers Total Rewards programs, communicating with internal customers and partnering with external vendors Leads global compensation related projects, interacting with consultants and internal partners Ensures compliance of compensation programs and policies and manages employee data in line with company policies Compensation Management Knowledge of compensation structure, and regulations and policies related to compensation; ability to design, implement and evaluate compensation programs, policies and processes within an organization. Level Working Knowledge: Implements compensation packages for an organization's employees. Coordinates compensation activities with HR and business staff. Adheres to government and industry compensation regulations. Conducts job analysis and salary survey activities within the department. Assists in developing various compensation programs within an organization. What you will have Experience3-5+ years for compensation related experience Bachelor s degree is must. Project Management Skills along with good communication skill is must Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. InfluencingKnowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Interpersonal Relationships and Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Compensation ManagementKnowledge of compensation structure, and regulations and policies related to compensation; ability to design, implement and evaluate compensation programs, policies and processes within an organization. Additional Details: Preferred locationBangalore, India. Remote work is not acceptable. Work across time zones. Working knowledge of Workday Travel5% 5 days Work from office Mandatory Skills desired Analytical Thinking Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Interpersonal Relationships Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Working Knowledge: Explains impact of interactions with individuals and groups. Identifies roles and responsibilities for self and others. Demonstrates an understanding of alternative points of view. Collaborates with departmental associates and management. Adapts interaction style to situations and people. Benefits Programs Knowledge of employee benefits programs, processes, issues and considerations; ability to design and implement benefits programs. Level Working Knowledge: Counsels and assists employees in benefits issues. Transfers employees information and benefits data to benefits vendors. Performs benefits administration including enrollment, claims and the termination process. Analyzes corporate benefits plans and market trends. Implements a specific type of benefits program within the organization. Compensation Management Knowledge of compensation structure, and regulations and policies related to compensation; ability to design, implement and evaluate compensation programs, policies and processes within an organization. Level Working Knowledge: Implements compensation packages for an organization's employees. Coordinates compensation activities with HR and business staff. Adheres to government and industry compensation regulations. Conducts job analysis and salary survey activities within the department. Assists in developing various compensation programs within an organization. Retirement Programs Knowledge of features, policies and processes of retirement programs; ability to implement and manage employee retirement programs and plans. Level Working Knowledge: Assists employees and retirees with enrollments or changes to plan selections. Diagnoses routine problems regarding an account or options. Resolves transactional issues with retirement benefits providers. Analyzes documentation and administration requirements. Administrates organizational retirement benefits programs. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance if appropriate Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: April 18, 2025 - May 1, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to applyJoin our Talent Community .

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Job Information Job Opening ID ZR_1770_JOB Date Opened 23/03/2023 Industry Technology Job Type Work Experience 4-6 years Job Title Payments Tester City Bangalore Province Karnataka Country India Postal Code 560066 Number of Positions 1 Mandatory Skill:- BaNCS, payments testing, Swift, Sepa Payments tester - with SWIFT ISO MX, not just basics of MT, can be upskilled on BanCs Strong functional knowledge on SEPA payments (transfers, direct debits) and SWIFT payments is mandatory Having TCS BaNCS payments product knowledge is an add on Work experience on QC tool is mandatory Strong fundamentals in Testing concepts Clear understanding of Test development life cycle and process oriented Build test cases, test data and perform test executions Defect management and tracking Perform Functional and Regression Tests Strong written and communication skills. Clear and concise communication skills. Relevant domain accreditation. Proven proficiency in MS Office. Detail orientation with excellent analytical and problem-solving skills. Ability to co-ordinate and work with teams across the globe. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Role: Quality Analyst Exp: Min 6 months in BPO QA Edu: Graduate must Skills: Audits, RCA, Feedback, Reporting Comms: Excellent English required Shift: Day Shift Salary: Up to 32K CTC Job Type: Full-Time Loc: Gurugram HR Manager Manish 7062933674

Quality Analyst Hiring - Bangalore Min 1 yr exp as a QA Should have excellent oral and written communication Should be well aware of quality tool call audit feedback call monitoring 7QC Tools, RCA, 5WHY's Karishma.imaginators@gmail.com Required Candidate profile CTC will vary upon last CTC - Max hike upto 30% depending upon interview process

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE - no position in Delhi/NCR , Hyderabad Required Candidate profile WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE -no position in Delhi/NCR and Hyderabad Call/whatsapp CV Sri 8851792136, Neha 8287267407

Sr. Exe Asst Mgr Business Excellence : CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe in an " EmployeeFirst " philosophy, ensuring that our people are at the core of oursuccess. Our dedication to fostering an enriching work environment is reflectedin our recognition as the 'Most Preferred Place for Women to Work' andas one of the Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for2025 by Great Place to Work. As CMR continues to chart its growth trajectory, we remain committed to innovationand excellence. We are always looking for enthusiastic and dynamic individualsto join our team and contribute to our continued success. Position: FLO BusinessExcellence/ Manufacturing Excellence Job Band: - A Designation: Sr.Executive/ Astt Manager No. of Posts: One (01) Department: BusinessExcellence Reporting to: AreaHead Business Excellence Qualification: Essential B.Tech/M.tech Mechanical/ Electrical/ Electronics/ Metallurgy/ Industrial Engineering Desired: -Degree/Diploma/ Certification Course in Production Experience: Essential: - 3 or moreyears of experience in Business Excellence / Industrial Engineering/ ProcessEngineering. Desired: - Experiencein process improvement, project management, and data analysis, Lean six sigma, 7 QC tools, CAPA, RCA. Job Profile: Review and analyze identified areas ofimprovement for preparing recommendations on feasibility and scale of theproject. Coordinate with department heads for conductingaudits in energy consumption / maintenance / safety standards, report findingsand consequently scope of improvements. Identify process improvementopportunities out of suggestions received from audit findings, Qualityobservations / audits, kaizens, process improvement teams, user departments, ERP, EHS teams, etc. Propose and evaluate feasibility ofimplementing best practices in functions in line with changing externalenvironment. Core Competencies: Leanmanufacturing, six sigma, 7QC tools, PLC controlling and automations. Costconsciousness Effectivecommunication Knowledgesharing and learning. Planningand organization Executionexcellence General: Age - 25 -30Years CTC Approx. 3-6 LPA Approx. CTC not a constraintfor suitable Candidate Candidate should not be a frequent Changer. Notice Period: Joining Period Max 30 Days. Wecan Buy Notice Period if required. Location: Corporate office : 7thFloor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near DelhiBadarpur Border) Faridabad, Haryana, 121003. Railway Station: Faridabad (9.1 kmaway) Metro station: Delhi Metro Violet line -Sarai metro station(400.0 m away)Airport: Indira Gandhi International airport (33.0 km away) Tatarpur : Tatarpur, BagholaRoad, Palwal, Haryana 121102 Railway Station: Palwal (10.8 km away) Metrostation: Delhi Metro Violet line - Raja Nahar Singh metro station (19.7 kmaway) Airport: Indira Gandhi International airport (87.6 km away) Haridwar : Plot No-3/P2, Sector 10, IIE Sidcul Haridwar Uttarakhand-249403 Railway Station: Haridwar(13.3 km away) Airport: Jolly Grant Airport in Dehradun (52.6 km away) Bawal: Plot No. 65, Sector 15, Bawal, Haryana 123501 Railway Station: Rewari (14.1 km away)Airport: Indira Gandhi International Airport (81.2 km away) Bhiwadi : SP-1D, RIICOIndustrial Area, Tapukara, Bhiwadi, Dist. Alwar, Rajasthan 301707 RailwayStation: Khalilpur, Gurugram (27.1 km away) Airport: Indira GandhiInternational Airport (61.8 km away) Manesar : Plot No. 182, Sector - 5, IMT Manesar, Gurgaon, Haryana-122050 Railway Station: Gurgaon (20.9km away) Airport: Indira Gandhi International Airport (34.9 km away) Vanod : Survey No. 470 & 471, Village Vinod, Taluka Dasada, District Surendra Nagar, Gujarat 382750Railway Station: Surendranagar (93.5 km away) Airport: Sardar Vallabhbhai PatelInternational Airport (104.1 km away) Halol : 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510 Nearest Railwaystation: Champaner Railway Station (11.5km away) Vadodara Railway Station(41.5km away) Airport: Vadodara Airport, Gujarat (36km away) Sriperumbudur : A4 & 5, SIPCOT Industrial Park, Pillaipakkam, Sriperumbudur, District Kancheepuram, Tamil Nadu- 602105 Railway Station: Vandalur (19.1 km away) Airport: ChennaiInternational Airport (27.3 km away) Vallam : G 108/2, SIPCOTIndustrial Park, Vallam Vadagal, Kanchipuram District, Vallam, Tamil Nadu 631604 Railway Station: Kanchipuram (31.9 km away) Airport: ChennaiInternational Airport (35.6 km away) Tirupati : Survey No.429-434, APIIC Industrial Park, Chinthalapalem Village, Yerpedu Mandal, Tirupati District, Andhra Pradesh 517619 Railway Station: Tirupati MainRailway Station (32 Km away) Airport: Tirupati Airport (22kms away). Pune : Office No.-208, Regent Plaza, S.NO-5/1A/1, Baner Pashan Link Road, Pune, Maharashtra- 411045Railway Station: Pune Railway Station (40km away) Airport: Pune InternationalAirport, Viman Nagar Pune (30km away) Orissa : Plant Survey No. -2020-2027, 1991-1993, Village Derba, Tehsil Rengali, Dt. Sambalpur, Odisha 768212 Railway Station: Sambalpur Railway station Khetrajpur, Sambalpur, Odisha(38 km away) Airport: Veer Surendra Sai Airport, Jharsuguda (31.5 km away)

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

Skills - Technical knowledge for Microsoft products, Windows troubleshooting, Outlook, Office 365, QC tools Experience- min 2 Years Location- Hyderabad Work from office 24\7 US shifts Contact- divyam@genesishrs.com | 8905344933

PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.

1. Ensure Dispatches of Export vehicles as per schedule from Mumbai Port Trust ( MPT ) 2. Knowledge of compliances for Dispatch of Export vehicles at Mumbai Port Trust ( MPT ). 3. Liasoning with different agencies ( Clearing & Forwarding agency , Plant teams , International operations team , ER team etc . ) for Dispatches of Vehicles . 4. Handling of Safety Practices at Plant & MPT so as to maintain Safe environment . 5. Follow up with other plants for any required parts or any pending vehicles as per plan. 6. Cordinate with Plant Safety team for carrying out required audits at MPT. 7. Lead/cordinate digitization projects in VPU - Logic developement , implementation , Result monitoring , trouble shooting , Training of Systems to Users on production assembly . 8 Monitor results of digitization projects ( Machine connectivity , Tool connectivity , Digital travel card etc ) . 9. Coordinate for training of associates related to new projects. 10. Knowledge of safety systems, policies and acitivies pertaining to manufacturing. Preferred Industries Automotive Industry Education Qualification BE Mechanical, BE Production General Experience 4 to 5 years in Assembly of Automobile industry Critical Skills Knowledge of Lean Mannufacturing, MOST, TPM Knowledge of all Vehicle Parts Goood Knowledge of Assembly processes Good experience of MS Office Usage of QC tools and techniques like MYB approach & 7 QC tools Knowledge of SOS , DCP Documents . Knowledge of Safety , Health & Environment Systems . Knowlddge of Documentation such as HIRA , Aspect-Impact register , BBS etc . General Competencies 1. Good interpersonal skills 2. Good communication skill 3. Good Attitude 3. E-CAB

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407