330 Qc Tools Jobs - Page 8

Job Description- New Model - Quality Manager (3D Scanning) Vertical : Production Engineering Department : NMQ (New Model Quality) Job Location : Manesar/Kharkhoda Plant Job Title : Asst Manager/ Deputy Manager Job Role : New Model - Quality Manager (3D Scanning) Level in the Organization : AM/DM Educational Qualification : B.E./B.Tech (Mechanical/Production) Work Experience : 4-6 Years Job Responsibilities Planning and coordination of quality improvement activities and skill development Understand concern areas reported in trial stages and identify areas of inspection (thru 3D Scanning like ATOS/FARO scanners) Conduct regular meetings with PE teams based on the 3D Scanning Analysis report Coordinate with various departments for discussions and issues resolutions (CFT Formation) Track Accuracy and Quality issues during New Model Development Monitoring pending issues and ensuring closure within the time frame Shop-support to resolve running production quality issues Competencies / Skills Ability to perform and understand quality measurements (Panel Checker/Body Checker/CMM/3D Scanning) Ability to analyze quality measurement reports and suggest countermeasures. Detailed understanding of QC Tools and ability to report the issues in an effective manner Basic understanding of Vehicle Plant operations Detailed understanding of Weld/Press Shop Operations (Process, Jig Planning, Body Accuracy, and corrections Concepts) New Model Trial - Quality Improvement activities Good Communication & presentation skills, Networking Skills, Creativity, Learnability, self-motivated and a team player. Ability to coordinate with Cross-functional teams and resolve quality-related issues

Job Role & Responsibility: HANDLING OF MARKET FEEDBACKS AND WARRANTY ISSUES RELATED TO VEHICLE & ELECTRONIC PARTS.. COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PATNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACKS. FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES. UNDERSTANDING & KNOW HOW FOR MOTOR, TORQUE CONVERTOR, CONTROLLERS, & BATTERY PACK. CAN DEMOSTRATE STRONG SKILL SETS FOR DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS. ACTION JUDGEMENT FOR CRITICAL MARKET ISSUES (HANDLING RECALLS, SERVICE CAMPAIGNS). WARRANTY DATA ANALYSIS Competency Requirement:- Technical/Functional: GOOD UNDERSTANDING ON SOFTWARE ARCHITECTURE AND INTERFACE. PROFOUND KNOWLEDGE ON VEHICLE COMMUNICATION PROTOCOLS INCLUDING CAN AND LIN. EXPOSURE OF CONTROLLERS ARCHITECT & POTENTIAL FAILURE MODES. WELL VERSED WITH PROBLEM SOLVING TOOLS QC TOOLS & COMPLEX PROBLEM SOLVING THROUGH FTA. EXPOSURE & KNOW HOW OF ELECTRIC & HYBRID VEHICLE SYSTEM. HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT. Behavioral: STRONG EXECUTION, ORIENTATION AND PROBLEM-SOLVING APPROACH ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES. STRONG COMMUNICATION & PRESENTATION SKILLS ABILITY TO WORK WITHIN STRICT TIMELINES TEAM PLAYER WITH STRONG NETWORKING SKILLS Others: B.E / B. Tech in ECE / ELECRICAL ENGINEERING Years of experience: Should have 9-12 yrs. Candidates with Work experience in field of hybrid systems & Operational knowledge of Electronic & PCB based components will be preferred.

Career Area: Supply Chain and Logistics : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Dynamic person with excellent attention to in-depth details and exceptional analytical skills to analyse the data efficiently through effective coordination with key stake holders having collaborative attitude and deliver the best together in Bill of material creation & accuracy level maintenance, Engineering change implementation and Excess/Obsolete stock scrap clearance. Responsibilities Ensure MBOM & MRP Parameters Accuracy with frequent validation & actions required. Quality Material Master creation for NPI Programs with variant configuration In accordance to change control procedures implement Engineering changes Lead NPI parts & EC Parts coordination to ensure product changes are implemented on time. Eliminate Excess and Obsolete Stock Effective Scrap reduction through Request to Scrap Surplus Material process. Strong Understanding of SAP MM Degree Requirement Degree or equivalent experience desired Skill Descriptors Analytical Thinking Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Assists in the development of process flows to track lead time by activity. Rely on independent decision making to complete job tasks on identified areas. Project Management Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Working Knowledge Provides input for Gantt or PERT charts or their equivalent to track project progress and status. Under guidance, plans and estimates simple projects. Assists in detailed project plans including cost, schedule, and resource requirements. Obtains information from stakeholders during the planning stage of a project. Produces standard project status report. Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyse risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problem Collaborative Working Ability to work in synergy as a team seamlessly leverage one anothers strengths, embrace diverse viewpoints, brainstorm collectively to complete projects, develop solutions, and achieve shared/mutual objectives creating additional value to the organisation. Level Working Knowledge Enhances problem solving by developing a combination of various solutions and result-oriented approaches brainstorming together with in the team and with cross functional team. Promotes face-to-face interaction and open communication with other team members for better teamwork. Involves all project members in collaborating extensively Material Master (MM) Creation & MBOM Accuracy Knowledge of SAP MM for managing the material-related aspects of BOM, MRP Parameters, engineering changes and Variant Configuration ensuring efficient and accurate implementation of Master BOM and Engineering Change. Level Working Knowledge Obtains key information from necessary stakeholders in the right time for NPI Program and ensure quality Material Master (MM) creation with MRP Parameter & Variant Configuration update. Frequent validation of MBOM to maintain accuracy. MRP Parameters monitoring & maintenance. Lead production meeting regarding the introduction of NPI parts and attend NPI Meetings to ensure product changes are coordinated. Ensure to meet deadlines with flawless launch of NPI parts. Monitor and eliminate Excess and Obsolete Stock through RSSM Process wherever applicable. May enter drawing change information and new release information into EDS. Follows established procedures, documentation requirements and approval level requests wherever applicable. Engineering Change Coordination: Knowledge of SAP MM and engineering change best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to perform effective implementation of Engineering changes on time. Level Working Knowledge Analyse Engineering packages to determine priorities and establish dates for releases or Engineering changes. Ensure parts availability for Purchasing and Material Planning procurement for engineering changes. Coordinate required rework or material scrap resulting from new releases or Engineering changes. Ensure to meet deadlines with flawless launch of Engineering Change parts. Follows established procedures, documentation requirements and approval level requests wherever applicable. Helps evaluate what factors should be addressed in the change program and suggests ways to reduce deviations and keep improving the processes continuously. Lead Engineering change control meeting with cross functional teams to ensure EC product changes are coordinated. This position requires the candidate to work a 5-day-a-week schedule in the office. Relocation is available for this position. Posting Dates: June 12, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Quality Education and specific training : Graduate & Above Knowledge of Quality Tools Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

Must have Excellent Understanding of Organizational Structure, Accurately record & report data, Completes documentation relating to material analysis & enters data into database/software system Required Candidate profile Extensive knowledge of QC Tools required, Knowledge of IATF/IMS.

(Exp Textile Carpet ) Conduct random inspections of goods to ensure continuous quality monitoring. timely elevation to the factory owners Monitor & manage timelines for interim & final inspections to ensure timely delivery.production Planning , Required Candidate profile Oversee and manage the workload of the Quality Control (QC) team. Ensure quality standards are met for a variety of products, including bathmats, area rugs, pillows, throws, table linen, and storage

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Ensuring annual budget plan adherence of all administrative related services to the entire factory Ensuring availability of infrastructure related services like workstation, computer/ laptop, intercom, mobile connection, etc to all employees Ensuring adherence to norms and policies in terms of new joining facilities like payment for shifting, allotment of car with respect to companys car policies, etc Ensuring smooth joining process of new employee by providing him/her all the services entitled to him according to his grade and the policy Ensuring proper management of travel related services to all employees in terms of local taxi, flight, bus, train, hotel, guest house bookings, etc Ensuring proper colony management, housekeeping, horticulture, and maintenance of other facilities like wash rooms, cabins, halls, discussion rooms, etc Adherence to and Implementation of OHSAS , Sustainability, ESOPS and EMS Guidelines and Principles and Preparation and Maintenance of all necessary documents Critical Skills Sets : Application Knowledge of Sales, Service and Marketing processes Quality Core Tools - SPC, FMEA, MSA, APQP, PPAP and Process Validation etc Application knowledge of QC Tools and Basic Statistics as we'll as advanced statistical tools and techniques Standardization (DWM, System Development and Policy Management) Business Lean Auditing and Assessment Skills (Preferably an IMS Auditor) Data Analytics and Business Tools Learning Enabler (Training Management, Influencing and Facilitation Skills) Good Communication and Presentation Skills and ability to work across hierarchies Qualifications Graduation

JOB PURPOSE: The job role of a Quality manager is to actively ensure that the plants have appropriate capabilities and relevant implementation plans to deliver quality products to the customer to achieve company objectives. PRINCIPAL ACCOUNTABILITIES:(BUSINESS/PEOPLE/CUSTOMER/ PROCESS) • Responsible for analysis of Gypsum and Gypsum based raw materials • Tactical and explicit knowledge on chemical and physical analysis of raw materials and finished products • Handling of materials as per the standard safety methods. • Pass on legal compliance inspections and standards by Zone scorp as well as Group • Plant efficiency Net saleable Yield - Yield based on Budget • Plant efficiency Availability - Process stop efficiencies (Process related availability loss) compared to Budget Variable cost reduction: Board weight reduction, Energy reduction and Paper grammage reduction. • Perform training to relevant plant personnel for the elimination of losses. • Doing vertical and horizontal projects. • Doing HLQA (High level quality Assurance) matrix. • Chemical analysis i.e, Gravimetric, Volumetric (EDTA) and using latest instruments like • Handling instruments like X-ray analyser, Spectra Photometer, Flame Photo meter, pH meter etc. • Conducting physical analysis with test like fineness by using Blains apparatus, setting time by VICAT Apparatus, Compressive strength etc. • Should have basic familiarity with Ms Office. • Flexibility in working hours will be required to work. • Ensuring zero quality complaints by devising control methods. • Connect with customers to resolve the complaints pertaining to quality. • Connect with potential suppliers to check the quality of raw material.

Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, process, chat according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives such as quality coaching programs, and recognition programs. Take ownership of facilitating calibration sessions with key stakeholders and Operations team. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Quality Assurance for Accounts Receivables (AR) Conduct audits on customer invoices to ensure accuracy. Identify and rectify billing discrepancies and errors. End to end knowledge in billing process. Provide recommendations for process improvements to enhance collections efficiency. End to end Knowledge in Accruals Quality Assurance for Accounts Payables (AP) Verify supplier invoices and payment accuracy through regular audits. Post invoices in the system, PO(purchase orders) and Non-PO. Knowledge to manage Vendor Query , payment files, aging report. Identify anomalies or fraud risks and suggest corrective actions. Support reconciliation efforts and assist in streamlining payment processes. Procurement Quality Checks , Audit vendor selection and procurement transactions for compliance and efficiency. Update the Purchase Orders in the System towards the vendor for posting of invoices. Segregation of invoices. Ensure adherence to procurement policies and ethical purchasing standards. Analyse procurement KPIs to improve sourcing and purchasing effectiveness. Pricing Quality Analysis, Conduct pricing audits and verify pricing structures against approved guidelines. Identify discrepancies and potential revenue leakage in pricing models. Evaluate cost data, competitor benchmarks, and market trends for pricing optimization. Collaborate with finance and sales teams to enhance pricing strategies. Meal Ordering Associate, Accurately input order items in the System. Collaborate with Unites to get the missing BB. Finalize all the flights to ensure the billing is managed. Trainer Key Responsibilities: Design and Develop Learning Programs: Define parameters of the learning program by clarifying the purpose and type of learning program with key stakeholders. Develop program content by researching, developing and documenting specific subject matter content according to dnata Global curriculum standards. Structure the learning program by breaking the content into manageable segments and documenting the timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning programmes in line with organisational requirements, review with key stakeholders and adjust as required. Training Delivery and Effectiveness: Deliver training programmes demonstrating work-skill instruction, facilitated learning or group based learning. Establish and implement delivery methods by identifying the context for learning, individual learning styles and learner characteristics. In all cases ensure the delivery of a safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, building on strengths and identifying areas of development. Monitor learner progress using measures to ensure learners are acquiring new technical skills, generic skills and knowledge. Plan and Conduct Assessments: Plan, design and develop assessment activities with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the context, including learners’ characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluating to ensure it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to learners regarding the assessment decisions and develop any follow-up action plans required. In addition to Subject matter knowledge, the following Skills are required: Good interpersonal skills Outstanding written and verbal English language Intermediate / Advanced Microsoft PowerPoint Ability to read and interpret a range of documentation, including technical and subject matter specialism. Good presentation skills Qualifications & Skills: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 3+ years of experience in financial auditing, quality assurance, or procurement analysis. Strong analytical skills with a keen eye for detail. Advanced Excel skills. Knowledge of AP, AR, procurement policies, and pricing strategies. Effective communication skills for reporting findings and collaborating with teams. Role & responsibilities Preferred candidate profile

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations” Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Role & responsibilities As a Quality Team Leader, think of yourself as a medium for continuous improvement, not just for yourself and for your immediate team, but for the rest of the operational teams you will support. As Quality team leader (QTL), you will supervise a team of quality analysts and work with them in developing methods and standards for quality. You will conduct audits, attend business reviews and calibration sessions, all meant to detect areas of opportunity. You will collaborate with other departments in addressing these areas of opportunities and help design new processes, guidelines, and policies as the larger team continues to strive for operational excellence. Roles and Responsibilities: Calculation of monthly audit targets and work distribution amongst quality analysts (QAs) Drive audit target completion Gather inputs from QAs, basis audits, for briefings and training needs identification Report performance for aligned span on a daily/weekly/monthly basis Based on common customer concerns, suggest process/system improvements with quantified improvement opportunity Attend the weekly business review with Campaign TL/OM/client Coordinate with Training to develop training needs analysis Participate in strategic projects for the campaign/LOB Interview, onboard, and train new QAs Train aligned span on use of quality tools and analysis from time to time, or as planned by the organization Complete audit-over-audits for the QAs on the team Coach QAs for improvement and ensure their knowledge is up to date Maintain performance stack rank for QAs; complete quarterly performance reviews Conduct cross-functional calibration sessions for QAs, Ops, and Training Maintain change management log for the quality form and rubric Drive quality initiatives, contests, and campaigns for the assigned span Be updated on process/product knowledge and serve as SME for the campaign/LOB Technical skills: Ability to use quality tools for analysis and data interpretation Advance Excel/Google sheets skills necessary to facilitate data management and analysis Possesses problem solving and process improvement skills Knowledge of Six Sigma/Lean principles At least six (6) months experience in managing a team of QAs Previous experience in related environment preferred P.S : This is a non IT role, it is related to BPO operations and does not include software testing/audits. Preferred candidate profile Perks and benefits

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: - Create, manage and update the training content for respective LOBs on different tools Manage/create process SOPs and training refresher Accountability for 0 – 45 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB Represent Concentrix on client calls and internal/external calibrations Responsible to manage the training throughput and performance Manage training MIS for new hire batches and other training related work Contribute to process improvement ideation and initiatives Responsible for all risk management and compliance activities as applicable to this role Drive continuous improvement for Transaction Quality and Delivery Manage Transaction Quality & Client related Key Performance Indicators (KPIs) Evaluate effectiveness of transactional quality interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the process Drive Process control & Compliance in addition to managing the Audit SLAs Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Key skills and knowledge: - Experience in customer care(voice) (preferably ecommerce or fmcg) People Management skills Data structuring and churning ability Basic knowledge of Six Sigma and statistical tools will be an added advantage Ability to drive initiatives and projects to closure Ability to deal with employees at all levels of hierarchy Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication and articulation skills Data Handling / data interpretation skills / data visualization skills Good working knowledge of Transaction Quality systems, tools and technologies. Should understand Transition from startup to BAU/Hand over phase Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with strong organizational and Presentation skills Flexible to work in a 24X7 environment (Night shifts & weekends based on scope) Relevant Experience of 2 – 3 Years Education: - Graduate in any discipline Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements . Company Overview: Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight. Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defence and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem. Job Description Role Overview The position will report to the Quality Engineer Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with manufacturing production & Quality system teams to develop and implement AS 9100 procedures & systems & support driving end to end production quality flow downs. Willingness to work & get qualified to Cross functional teams & quality cells along with HPT teams for daily analysis of yield improvement , EHS & process improvisation projects. Contribute to continual improvement through audit programs, assessment of various non-conformances and driving corrective actions identified through Root Cause Analysis. Understanding of site quality QMS procedures & policies. Understanding quality tools related to process yield improvement tools like RCA , KAIZENS , 7 QC tools , Defect Analysis etc. Inspecting production hardware , attending to customer complaint analysis & stock verifications where required. Providing technical analysis and evaluation both manually and automatically to assigned inspection processes. Knowledge on dimensional inspection methodologies. Addressing line quality help calls & providing solution. Providing training, and support to shop operations, design and manufacturing to assure effective Quality Assurance Maintaining awareness of the latest inspection techniques & processes and their beneficial and limiting aspects for optimum application Pursuing continuous improvement for quality & cost reductions projects. Actively contributing to non conformance event management & analysis. Sound knowledge on MRB handling procedure Stock sweep & analysis. The Ideal Candidate: Candidate would be responsible for Final inspection of the aerospace hardware. Aware about AS9100, FAI, NC, RCCA and QMS requirement Qualifications/Requirements: First Class Diploma in Mechanical Electrical Engineering 4 + Years of Experience in Production quality . DPRV Certification and DSQR for at least one prime (GE Preferred) Experience in Aviation industry in the fields of aviation quality inspection & product acceptance is added advantage, Working knowledge of AS 9100 and internal requirements. Strong working knowledge of GD&T, drawings & specifications interpretation Preferred Qualifications: Knowledge of AS 9100 or AMS , S1000 S1002 standards. Knowledge of Basic Lean and Six Sigma Methodology Working knowledge of AS 9100 and internal requirements. Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward Additional Information Relocation Assistance Provided: Yes

Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements . Job Description Company Overview : Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem. Role Overview: The position will report to the Quality Engineer Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with manufacturing production & Quality system teams to develop and implement AS 9100 procedures & systems & support driving end to end production quality flow downs. Willingness to work & get qualified to Cross functional teams & quality cells along with HPT teams for daily analysis of yield improvement , EHS & process improvisation projects. Contribute to continual improvement through audit programs, assessment of various non-conformances and driving corrective actions identified through Root Cause Analysis. Understanding of site quality QMS procedures & policies. Understanding quality tools related to process yield improvement tools like RCA , KAIZENS , 7 QC tools , Defect Analysis etc. Inspecting production hardware , attending to customer complaint analysis & stock verifications where required. Providing technical analysis and evaluation both manually and automatically to assigned inspection processes. Knowledge on dimensional inspection methodologies. Addressing line quality help calls & providing solution. Providing training, and support to shop operations, design and manufacturing to assure effective Quality Assurance Maintaining awareness of the latest inspection techniques & processes and their beneficial and limiting aspects for optimum application Pursuing continuous improvement for quality & cost reductions projects. Actively contributing to non conformance event management & analysis. Sound knowledge on MRB handling procedure Stock sweep & analysis. The Ideal Candidate: Candidate would be responsible for Final inspection of the aerospace hardware. Aware about AS9100, FAI, NC, RCCA and QMS requirement Preferred Qualifications: Knowledge of AS 9100 or AMS , S1000 S1002 standards. Knowledge of Basic Lean and Six Sigma Methodology Working knowledge of AS 9100 and internal requirements. Qualifications/Requirements: First Class Diploma in Mechanical 2 + Years of Experience in Production quality . Experience in Aviation industry in the fields of aviation quality inspection & product acceptance is added advantage, Working knowledge of AS 9100 and internal requirements. Strong working knowledge of GD&T, drawings & specifications interpretation. Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward. Additional Information Relocation Assistance Provided: Yes

Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements . Job Description Company Overview : Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem. Role Overview: The position will report to the Quality Engineer Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with manufacturing production & Quality system teams to develop and implement AS 9100 procedures & systems & support driving end to end production quality flow downs. Willingness to work & get qualified to Cross functional teams & quality cells along with HPT teams for daily analysis of yield improvement , EHS & process improvisation projects. Contribute to continual improvement through audit programs, assessment of various non-conformances and driving corrective actions identified through Root Cause Analysis. Understanding of site quality QMS procedures & policies. Understanding quality tools related to process yield improvement tools like RCA , KAIZENS , 7 QC tools , Defect Analysis etc. Inspecting production hardware , attending to customer complaint analysis & stock verifications where required. Providing technical analysis and evaluation both manually and automatically to assigned inspection processes. Knowledge on dimensional inspection methodologies. Addressing line quality help calls & providing solution. Providing training, and support to shop operations, design and manufacturing to assure effective Quality Assurance Maintaining awareness of the latest inspection techniques & processes and their beneficial and limiting aspects for optimum application Pursuing continuous improvement for quality & cost reductions projects. Actively contributing to non conformance event management & analysis. Sound knowledge on MRB handling procedure Stock sweep & analysis. Qualifications/Requirements: First Class Diploma in Mechanical Electrical Engineering 3-4 Years of Experience in Production quality . DPRV Certification and DSQR for at least one prime (GE Preferred) Experience in Aviation industry in the fields of aviation quality inspection & product acceptance is added advantage, Working knowledge of AS 9100 and internal requirements. Strong working knowledge of GD&T, drawings & specifications interpretation The Ideal Candidate: Candidate would be responsible for Final inspection of the aerospace hardware. Aware about AS9100, FAI, NC, RCCA and QMS requirement Preferred Qualifications: Knowledge of AS 9100 or AMS , S1000 S1002 standards. Knowledge of Basic Lean and Six Sigma Methodology Working knowledge of AS 9100 and internal requirements. Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward. Additional Information Relocation Assistance Provided: Yes

Job Description Summary Job Description Summary As part of the GE India Multi-modal Manufacturing team, the Assistant Engineer- Quality inspector is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements Job Description Company Overview: Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight. Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defence and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem Role Overview: The position will report to the Quality Engineer Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with manufacturing production & Quality system teams to develop and implement AS 9100 procedures & systems & support driving end to end production quality flow downs. Willingness to work & get qualified to Cross functional teams & quality cells along with HPT teams for daily analysis of yield improvement , EHS & process improvisation projects. Contribute to continual improvement through audit programs, assessment of various non-conformances and driving corrective actions identified through Root Cause Analysis. Understanding of site quality QMS procedures & policies. Understanding quality tools related to process yield improvement tools like RCA , KAIZENS , 7 QC tools , Defect Analysis etc. Inspecting production hardware , attending to customer complaint analysis & stock verifications where required. Providing technical analysis and evaluation both manually and automatically to assigned inspection processes. Knowledge on dimensional inspection methodologies. Addressing line quality help calls & providing solution. Providing training, and support to shop operations, design and manufacturing to assure effective Quality Assurance Maintaining awareness of the latest inspection techniques & processes and their beneficial and limiting aspects for optimum application Pursuing continuous improvement for quality & cost reductions projects. Actively contributing to non conformance event management & analysis. Sound knowledge on MRB handling procedure Stock sweep & analysis. The Ideal Candidate: Candidate would be responsible for Final inspection of the aerospace hardware. Aware about AS9100, FAI, NC, RCCA and QMS requirement Qualifications/Requirements: First Class Diploma in Mechanical Electrical Engineering 4 + years of Experience in Production quality . DPRV Certification and DSQR for at least one prime (GE Preferred) Experience in Aviation industry in the fields of aviation quality inspection & product acceptance is added advantage, Working knowledge of AS 9100 and internal requirements. Strong working knowledge of GD&T, drawings & specifications interpretation Preferred Qualifications Knowledge of AS 9100 or AMS , S1000 S1002 standards. Knowledge of Basic Lean and Six Sigma Methodology Working knowledge of AS 9100 and internal requirements Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward Additional Information Relocation Assistance Provided: Yes

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service desk and ticketing tools Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Job Description: We are seeking a detail-oriented and strategically driven Quality Master Calibrator (MC) to lead quality operations and compliance audits across our outsourced BPO partner ecosystem. This role is pivotal in ensuring consistent, policy-aligned, and customer-focused service delivery through structured audit governance, calibration sessions, and root-cause-based quality improvement. The MC will be accountable for conducting regular business and compliance audits, managing audit processes end-to-end, and driving alignment across stakeholders to elevate customer experience standards. Key Responsibilities: Audit Governance & Execution Own the end-to-end audit lifecycle across all partner sites (business and compliance audits). Conduct daily/weekly audits to evaluate SOP adherence, data accuracy, and resolution quality. Define and manage audit plans, sampling strategies, and reporting frameworks. Track critical/fatal error trends and ensure corrective action tracking and closure. Compliance Control Drive policy-level audit checks across sensitive workflows Identify high-risk transactions and collaborate with compliance/infosec teams to mitigate breaches. Standardize maker-checker variance analysis to assess audit effectiveness and evaluator alignment. Calibration & Quality Standardization Conduct regular calibration sessions with internal QAs, partner QAs, and business stakeholders. Maintain consistency in audit scoring and feedback across geographies and LOBs. Lead alignment forums to define what quality” means for each process and SOP. Customer Experience Advocacy Translate audit insights into actionable recommendations to improve end-user experience. Collaborate with Training, Ops, and Content teams to close quality gaps impacting customers. Support continuous improvement projects that raise SSAT, reduce resolution errors, and drive accountability. Insights & RCA Ownership Perform RCA for top failure themes across audits (transactional, process, behavioral). Publish dashboards and monthly reports capturing audit trends, error hotspots, and progress on action plans. Qualifications: Education: Bachelor's degree in Business, Quality, or related discipline. Six Sigma (Green Belt or higher) preferred. Experience: 3–6 years of experience in Quality Audit or Compliance in a BPO/contact center environment, with at least 2 years in a governance/calibration role. Skills: Strong knowledge of QA methodologies, SOP compliance, and audit controls Data analysis (Excel/SQL) and audit reporting Excellent communication and facilitation skills (calibration and feedback) Ability to influence cross-functional stakeholders and drive alignment Proficient in RCA, FMEA, and Quality Tools Preferred Attributes: Experience working with multiple outsourced partners and scaling audit practices across teams. Proven ability to manage critical compliance elements Strong ownership mindset with a bias for continuous improvement. Why Join Us? This is a strategic quality leadership role where you will shape how partner performance is measured and improved. You’ll be at the forefront of driving customer trust, policy integrity, and audit excellence—working with a passionate team committed to delivering best-in-class service.