330 Qc Tools Jobs - Page 9

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can share your resume to - anitha.c@sagilityhealth.com

Roles and Responsibilities Monitor the voice (Inbound & Outbound) & non voice (Chat and Email) responses to access the associates demeanour, technical accuracy, customer services performance & procedures. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyse statistical data. Participating in design of call monitoring formats and quality standards. Performing call monitoring, identifying errors and best practices on the call. Documenting call behaviours and giving appropriate feedback to the customer service agents. Applying 80:20 rules while giving feedback to the agent, discussing the call and creating an action plan with timelines. Identifying call drivers and reporting to Quality TL/Manager. Using appropriate data management system to compile and track performance at team and individual level. Participating and facilitating Calibrations sessions to check understanding and maintain consistency with feedback. Providing training team with actionable data as and when required. Providing feedback to Call Centre team leaders and managers. Preparing and analysing internal and external quality reports / presentations for management staff review. Performing translations, IVR recordings and language assessments. Regular meetings with Quality manager & Training Manager. Authorities responsible to audit calls, monitor Voice/ Email Conversation and accurately measure qualitative performance of a team. Qualifications / Certifications Education: Graduation Skills & Abilities: Good understanding on basic Quality tools. Should know feedback mechanism. An Analytical Approach. Keen Perception. Genuine Curiosity & Positive Outlook. Proficiency in MS Office (Word, Excel, and Power point). Language proficiency - English, Hindi & Telugu if any other reginal language will be an added advantage. Exceptional Communication Skills. Certifications: If Any. Experience: Min 1+ Year experience. Job location: Madhapur, Hyderabad Workdays: 6 days a week Interested candidates please send resume to shruthi_beulah@apollohospitals.com or WhatsApp CV to 8639839227

Responsibilities: * Conduct quality inspections using QC tools on raw materials & finished products. * Ensure compliance with industry standards through regular testing. * Maintain accurate records of inspection results. Over time allowance

Roles and Responsibilities Urgent requirement for the position of Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at swapnil.gupta@igtsolutions.com 7042379178 May please find the below job description for your reference: Roles & responsibilities- Team Management - Managing a Team of Assistant Manager ,Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Quality Activities - Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach Desired Candidate Profile Travel domain experience shall be preferred (Mandatory) Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical, Target and deadline driven. Knowledge of all QC Tools like Pareto, Six Sigma etc. Perks and Benefits Work from Office 5 Days working 24*7

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst International BPO (Voice Process) Location: Noida Shift: Rotational Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a QA in International Voice Process. Strong in call auditing, feedback sessions & quality metrics. Good knowledge of quality tools (e.g., RCA, calibration). Excellent verbal and written communication. Salary: Up to 70,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Quality Analyst" in the subject. Email Us: akansha.sharma3@gmail.com

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Roles and Responsibilities: Maintain and analyze OQC reports and records. Coordinate with customer support on quality issues and ensure timely resolution. Implement and track Corrective and Preventive Actions (CAPA). Validate Engineering Change Notices (ECN) and maintain rejection records. Responsible for CAPA closure & implementation with their effectiveness. Lot Rejection & Counteraction Tracking. Ensure ECN validation & implementation. Desired Candidate Profile Bachelor's or master's degree in engineering (EEE/ECE/ETE) or equivalent. Certifications in Quality Management Systems (e.g., Six Sigma, ISO 9001, IATF or similar) preferred. 3 - 8 years of experience in process quality engineering, preferably in an electronic manufacturing sector (EMS). Preparation of standard operating procedures (SOP) for all manufacturing processes. Familiarity with process workflows like PFC (Process Flow Chart), QCFC (Quality Control Flow Chart), and WI (Work Instructions). Proficiency in quality analysis tools and techniques such as 8D, 5 Why, FMEA, and control plans.

Role & responsibilities Perform manual and automated testing to ensure product functionality, reliability, and performance. Identify, document, and track defects using standard bug tracking tools. Work closely with cross-functional teams including production, development, and design to ensure high-quality output. Conduct root cause analysis for defects and recommend improvements. Verify and validate products against quality standards and customer specifications. Assist in developing quality documentation such as SOPs, checklists, and inspection criteria. Participate in internal audits and process improvement initiatives. Preferred candidate profile Experience of 3-6 years in Quality Control/ Assurance in manufacturing industry. Knowledge of Kaizen, 7 QC Tools, CAPA Good problem solving and analytical skills

No of Positions -5 Shift : Evening /Night Candidate must have atleast 1 +yrs of exp in PPC travel process Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent comms skills

Embrace the mantra of quality over quantity with us! Your keen attention to detail will drive success in our Quality team. Be part of a dynamic environment where your contributions ensure excellence in product standards. Job Summary As a Quality Specialist within the Collateral CoE, you ensure loan documents adhere to QC standards. You refine liens, index documents, and capture essential metadata. You also pledge loans to FRBNY, maintaining compliance with regulatory requirements. Job Responsibilities Oversee production workflow to avoid backlogs Conduct EOD checks for request assignment and processing Propose procedural changes to Manager and LOB head Disseminate process updates to team and revise procedures Develop resiliency plans for contingencies Diagnose root causes of productivity and quality issues Facilitate effective communication within team and partners Execute QC on Flood and Hazard Insurance requirements Manage collateral perfection and release QC Record FRBNY, Core, and Business metadata Pledge loans to FRBNY following document review Required Qualifications, capabilities, and skills Possess a Bachelor/Master s Degree with minimum 3 years of experience Exhibit customer service experience Demonstrate documentation and QC experience in banking Communicate proficiently both verbally and in writing Resolve problems and make decisions autonomously Investigate and respond to business queries Engage in process improvements Preferred qualifications, capabilities, and skills Operate with limited supervision Thrive in a team environment Adjust to night shifts Leverage MS-office applications Utilize QC tools and analytics expertise

A. Position Summary: Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Conduct regular feedback sessions to BQAs Essential Qualification and Work Experience: 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Technical/Soft Skills: 3. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 4. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 5. Computer skills Windows OS, MS office 2003, Image Applications, Etc. B. Pre-requisite for the role: Preferred work experience & Qualification 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Preferred Technical/soft skills 1. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 2. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 3. Computer skills Windows OS, MS office 2003, Image Applications, Etc. C. Essential duties and responsibilities include the following (other duties may be assigned) Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Monitoring and ensuring SLA quality targets are met Identify and initiate Quality Improvement Provide and support operations with QA reports Facilitate and implement best Quality practices Conduct regular feedback sessions to BQAs Open to night shifts and flexible to work overtime as per the process requirement Understanding the process risks and come up with controls to mitigate the risks Should understand Customer Quality & Productivity expectations Strong Reporting skills using Microsoft office Good knowledge on the OPI process Flexible to work in shifts based on the business requirement Good Verbal and written communication, and must be able to communicate with clients through calls and emails Co-ordinate and communicate regularly with QL and operations

A. Position Summary: Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Conduct regular feedback sessions to BQAs Essential Qualification and Work Experience: 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Technical/Soft Skills: 3. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 4. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 5. Computer skills Windows OS, MS office 2003, Image Applications, Etc. B. Pre-requisite for the role: Preferred work experience & Qualification 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Preferred Technical/soft skills 1. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 2. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 3. Computer skills Windows OS, MS office 2003, Image Applications, Etc. C. Essential duties and responsibilities include the following (other duties may be assigned) Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Monitoring and ensuring SLA quality targets are met Identify and initiate Quality Improvement Provide and support operations with QA reports Facilitate and implement best Quality practices Conduct regular feedback sessions to BQAs Open to night shifts and flexible to work overtime as per the process requirement Understanding the process risks and come up with controls to mitigate the risks Should understand Customer Quality & Productivity expectations Strong Reporting skills using Microsoft office Good knowledge on the OPI process Flexible to work in shifts based on the business requirement Good Verbal and written communication, and must be able to communicate with clients through calls and emails Co-ordinate and communicate regularly with QL and operations

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.

Position: Lead Engineer-New Product Development Experience: 5-6 years Qualification : BE-Mechanical Requirement : Overall Functional Scope Create and monitoring of Engineering documentation such as routing, Control plans , Flow charts. Ability to interpret the Aerospace Engineering drawings for special process. Monitoring of FAIs in WIP and resolve queries to support production process. FAIR documentation as per AS9102 and AS9100D. Desired Skills/Competencies: Excellent verbal and written communications. Knowledge of 7 QC Tools to conduct RRCA for FAI parts. MS office knowledge.

Ensure the Quality of product and Process at incoming, inprocess and final stage. Impliment the requirment of IATF. Intract with customer to resolve thequality issue and take action Dovelop the internal standereds and traind team to ensure quality. Required Candidate profile Knowledge of CMM inspection. Root cause analysis. knowledge of sand casting and machining process. knowledge of IATF requirments.

Strong in MS Office package (Excel, Word, PPT, Teams, Outlook, etc) Strong in implementing SOPs, Do & Don’t’ s, Risk Assessments, Standard Operating Conditions, Critical to Quality (CTQs) guidelines on shop floor Required Candidate profile Good in English & Hindi communication (verbal & writing) Added Advantage – Minitab, Six Sigma, QC Tools, Kaizen, Statistical Process Control, TQM, ISO 9001, 14001, 45001, 50001

Exposure in a large metal plant, Aware of Charging of metals , Six Sigma, Kaizen , ISO standards ,Hiring for Silicon Preparation Unit. Knowledge of SAP --- ON ROLL OF RIL

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Roles and Responsibilities Conduct quality audits, inspections, and reviews to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis (RCA) and implement corrective actions using tools like Poka Yoke, Capa, and Kaizen. Develop and maintain documentation related to quality control processes, including procedures, checklists, and reports. Collaborate with cross-functional teams to resolve issues related to product defects or non-conformities. Desired Candidate Profile 3-8 years of experience in a manufacturing environment with expertise in 7QC, 5S, IPQA/IPQC, IATF 16949:2016 certification. Strong understanding of QC tools such as Vernier caliper, Micrometer, Height gauge; rejection analysis; reject handling process. Proficiency in MS Office applications for document preparation and record-keeping. Regards Aadhya Agrawal 8439753001

Mandatory Skill:- BaNCS, payments testing, Swift, Sepa Payments tester - with SWIFT ISO MX, not just basics of MT, can be upskilled on BanCs Strong functional knowledge on SEPA payments (transfers, direct debits) and SWIFT payments is mandatory Having TCS BaNCS payments product knowledge is an add on Work experience on QC tool is mandatory Strong fundamentals in Testing concepts Clear understanding of Test development life cycle and process oriented Build test cases, test data and perform test executions Defect management and tracking Perform Functional and Regression Tests Strong written and communication skills. Clear and concise communication skills. Relevant domain accreditation. Proven proficiency in MS Office. Detail orientation with excellent analytical and problem-solving skills. Ability to co-ordinate and work with teams across the globe.

Job description: Immediate Openings for Quality Analyst Kannada) _Chennai Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Nandhini A - 7358342513, NandhiniA1@hexaware.com