QA Supervisor

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/We are looking for talented candidates who would support us on below position. Interested candidates pls go through the JD and share their consent with updated CV for further discussion.

Designation : QA Supervisor

Location : Gandhinagar

Experience: 2-3 Yrs

Shift-Night shift

Job Responsibilities

• Handle customer query via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention
• Ensure 2 hr. or less email/Fresh chat response rates
• Work cross-functionally as needed to obtain resolution & customer satisfaction
• Report process issues, identify trends, recommend improvements
• Handle high-cost Order query separately consider high-value, VIP customers
• Prepare data for most query coming from customer to prepare FAQ.
  

Skills

What we require (Desired Skills and abilities)

• Proven experience effectively assisting customers in the contact centre
• Advanced conflict resolution capabilities
• Must be detail-oriented, extremely organized, and possess strong communication, presentation,
  

and excellent customer and internal relationship management skills

• 24/7/365 availability preferably during night hours, including willingness to work on weekends
  

and outside of the “standard” workday

• Knowledge over design & printing desirable
• Strong analytical thinking and problem-solving skills
• Ability to demonstrate learning and decision-making skills
• Fosters a positive team environment and collaboration within and across sites.
• Approachable, cooperative, professional, and a team player
• Demonstrates an appropriate sense of urgency and adaptability in response to changing business
  

needs