QA Manager

Job Summary:

Key Responsibilities:

Team & Test Management

● Lead and manage a team of manual and automation testers, providing guidance, mentorship, and performance feedback.

● Define and execute test strategies and plans for each product release in alignment with business goals and timelines.

● Oversee test case design, execution, and test data management to ensure full coverage across all functionalities.

● Plan and manage QA deliverables in coordination with release and sprint planning. Process & Quality Oversight

● Ensure compliance with STLC, SDLC, and Defect Management processes.

● Maintain and manage QA environments, ensuring they are up-to-date and aligned with production-like conditions.

● Implement best practices and continuously improve QA processes for efficiency and quality. Stakeholder & Communication Management

● Serve as a primary point of contact for all QA-related updates across internal teams and external partners.

● Provide regular DSR (Daily Status Reports) and WSR (Weekly Status Reports) to stakeholders.

● Communicate effectively with both technical and non-technical stakeholders regarding quality issues, risks, and expectations.

Technical Responsibilities

● Work with SQL for data validation and backend testing.

● Use UNIX commands for system checks, log analysis, and troubleshooting.

● Collaborate closely with developers, product managers, and release engineers to ensure high-quality deliverables.

Required Skills & Experience:

Technical Skills:

● Strong hands-on experience with SQL and UNIX/Linux commands.

● Proficient in manual test case creation and automation testing processes.

● Good understanding of QA tools like JIRA, TestRail, Confluence, and defect tracking systems.

● Knowledge of test automation frameworks and scripting languages (optional but a plus).

Domain Expertise:

● Solid understanding of payment systems, including ATM, E-commerce transactions, settlement, and reconciliation workflows.

● Experience in testing APIs, transaction flows, chargebacks, refunds, and financial reporting systems.

Leadership & Soft Skills:

● Proven experience in leading QA teams and managing test resources effectively.

● Strong analytical and problem-solving skills to identify root causes of defects and quality issues.

● Excellent communication and interpersonal skills for effective collaboration across teams and stakeholders.

Qualifications:

● 8+ years of total QA experience with at least 2 years in a QA leadership/managerial role.

● Experience in fintech, banking, or payment processing environments is strongly preferred.