Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.Responsibilities
◆ Sales Opportunities CreationIdentify potential customers by using publicly available lists such as trade directories and internet searches.◆ Document PreparationUse standard office software to carry out basic formatting on letters, memoranda and routine reports.◆ Receiving VisitorsReceive visitors and assist with various requests for information, referring more complex matters to colleagues.◆ Business Meetings/Events ArrangementMaintain appointment calendars and reserve meeting rooms following detailed instructions to arrange business meetings efficiently.◆ Product/Service InformationProvide basic product/service information and respond to basic customer questions about the product/service.◆ AdministrationConduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.◆ Operational ComplianceFollow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.◆ Personal Capability BuildingDevelop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.Behavioral Competencies
◆ Customer FocusBuilds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.◆ Tech SavvyAnticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.Skills
◆ Verbal CommunicationUses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.◆ Computer SkillsSupports business processes under supervision by applying an elementary understanding and effective use of standard office equipment and standard software packages.◆ Masters Service ConversationsWorks at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.◆ Policy and proceduresWorks under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.◆ Builds RapportWorks with guidance (but not constant supervision) to quickly and effectively establish trust within the buying centers in the client’s organization.◆ Knows the Buying InfluencesWorks with guidance (but not constant supervision) to accurately identify and understand the key buying influences pertaining to an opportunity.◆ Manages Buyer IndifferenceWorks with guidance (but not constant supervision) to acknowledge and ask questions to understand the circumstances surrounding client indifference.◆ ProspectingWorks with guidance (but not constant supervision) to identify ideal potential clients.◆ QualifyingWorks with guidance (but not constant supervision) to spend the appropriate time for the size and potential of each opportunity.◆ Questions StrategicallyWorks with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.◆ Understands Buying Influencer NeedsWorks with guidance (but not constant supervision) to quickly and accurately define the needs of the key buying influencers.◆ AssessmentWorks under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.◆ Builds Customer LoyaltyWorks at a basic level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works under close supervision.◆ Numerical SkillsUses an elementary understanding of numerical concepts to perform mathematical operations such as report analysis under supervision.◆ Planning and OrganizingWorks under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.◆ Strengthens Customer ConnectionsWorks at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.Education
Upper Secondary SchoolGeneral Experience
Basic experience of simple office / operational systems (4 to 6 months)Managerial Experience
NoneYokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.Are you being referred to one of our roles? If so, ask your connection at Yokogawaabout our Employee Referral process!
