REMOTEProject/Solutions Owner (SPO) — LTL Freight Billing & Automation
ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India
Telephone:
915.130.3150
Email:
Recruitment_ARDEMDataServices@ardem.com
Location:
Remote (India)
Schedule:
Full-time | Strong overlap with U.S. Eastern Time
Travel:
≤10% (client workshops/pilots)Share This JobShareShare Share Share
Role Mission
Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
What “Great” Looks Like
You’ve run LTL back-office/billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.
Key Impact Areas
- Pre-Sales Solutioning
- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.
- Transition & Implementation
- Stand up full LTL workflows: intake → validation → rating → exception handling → invoice audit/reconciliation → client reporting.
- Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions.
- Delivery & Continuous Improvement
- Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction.
- Build operational dashboards and playbooks that function as “the client’s billing department.”
- Client Success & Growth
- Conduct QBRs to demonstrate cost-to-serve and value capture.
- Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.
Must-Have Expertise
LTL Domain Mastery
- Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments.
- Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates.
- Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling.
Technical Tools
- Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).
Experience
- 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role).
- Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred.
- Executive-level English communication skills — confident in presenting to U.S. clients.
Nice-to-Haves
- Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO).
- Exposure to freight audit/payment processes.
- Working knowledge of Python/SQL, RPA, and dashboard design.
KPIs You’ll Own
- First-Pass Invoice Accuracy (FPY): ≥ 98% on EDI 210 reconciliation.
- Exception Rate: ↓ 30–50% in 90 days (reweigh/reclass/accessorial disputes).
- Cycle Time: Continuous reduction; higher auto-rating hit rate via SMC³.
- Client NPS: ≥ +40 | Account Growth: ≥ 10% YoY expansion.
- SLA Attainment: Timely responses, backlog control, and exception aging targets met.
Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred).
- Proven leadership managing remote, client-facing teams for U.S. shippers/carriers.
- Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC³ + major TMS.
Why ARDEM
Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
How To Apply
Send your resume + a 2-minute introduction video to Recruitment_ARDEMDataServices@ardem.comSubject: SPO – LTL
NOTE!
ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.
