Project Manager

About the Company

As a Project Manager within TP.ai Data Services, you will lead the planning, execution, and optimization of high-impact AIML and GenAI projects with a strong emphasis on crowdsourcing and Gig enabled operations. You will oversee global, cross-functional teams supporting initiatives such as data labeling, model evaluation, synthetic data generation, red teaming, and AI safety, all delivered through TP’s rapidly scaling crowdsourcing ecosystem. This role requires a proactive leader with proven experience managing complex, distributed projects and deep familiarity with gig and crowdsourcing workflows.

About the Role

• Lead and manage the end-to-end delivery of AIML and GenAI data projects, including multimodal annotation (text, image, video, audio), model testing, and trust & safety validation.
• Own the design, setup, and scaling of crowdsourced projects, including contributor onboarding, performance optimization, and SLA compliance.
• Drive stakeholder alignment across delivery, product, client, and workforce teams, ensuring all parties are coordinated and informed.
• Maintain project timelines, delivery trackers, issue logs, and reporting dashboards across multiple workstreams and global geographies.
• Lead weekly project reviews, client updates, and internal reporting to ensure transparent communication and continuous improvement.
• Analyze project KPIs, contributor throughput, and quality metrics to identify bottlenecks and drive operational excellence.
• Develop and document scalable SOPs, workflows, and contributor playbooks that promote consistency and gig-readiness.
• Identify automation and tooling opportunities to streamline high-volume annotation and validation workflows.
• Support training material creation and rollout for internal teams and crowdsourced contributors.

Qualifications

• Minimum 5 years of project management experience, ideally in consulting, tech operations, digital BPO, or AI data services.
• Demonstrated experience managing gig economy or crowdsourcing projects (e.g., task routing, community management, contributor QA).
• Strong project management skills with proficiency in tools like MS Tools, Excel, JIRA, Asana, or Smartsheet.
• Solid analytical ability and comfort working with performance metrics, dashboards, and workforce data (Excel, Google Sheets; Power BI/Tableau etc).
• Proven track record of managing global teams across multiple time zones and cultures.
• Strong communication and stakeholder management skills — able to lead client-facing discussions and cross-functional meetings.
• Bachelor’s degree required; preferred in Business, Operations, Information Systems, or related field.
• PMP, Agile, or similar project management certification is a plus.
• Diversity: Female candidates more preferred.

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