Project Manager

Company profile

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Job Overview:

We are looking for a dynamic and technically oriented Project Manager to lead the delivery of GenAI-focused programs. The successful candidate will serve as a crucial link between client expectations and our expert team, ensuring the smooth delivery of our AI solutions and their alignment with client objectives. A strong background in project management, experience working with LLMs or GenAI products, and the ability to work intuitively in fast-scaling environments are essential. This is a client-facing, data-driven, and solution-focused role ideal for someone with critical thinking skills, technical curiosity, and experience working in dynamic, ambiguous environments.

Key Responsibilities:

● Manage all aspects of project life cycles for generative AI initiatives, including planning,

execution, monitoring, delivery and closure. Ensure projects meet internal standards and client

expectations.

● Guide customers in defining realistic goals and workflows in evolving GenAI environments

● Lead weekly and monthly status reporting, including data analysis, performance insights, and

stakeholder updates

● Provide strategic input on the application of generative AI technologies in client projects. Advise

on model selection, data utilization, and custom AI solutions.

● Ensure cross-functional collaboration across departments, including Community, Sourcing,

Quality, Payments, Compliance, and Product

● Translate abstract client needs into actionable workflows and scalable solutions

● Drive consistency and excellence in performance across globally distributed crowds

● Lead customer communications, managing expectations, and providing regular updates

● Create and maintain clear documentation: project plans, process maps, SOPs, and meeting

notes

● Own client relationships, proactively managing satisfaction and growth opportunities

● Recommend best practices, tools, and process improvements to enhance delivery

● Stay informed on GenAI advancements, LLM technologies, and implications for production.

Required Skills & Competencies:

● Proficiency with Google Workspace and Microsoft Office

● Deep understanding of LLMs, data models, and generative AI workflows. Experience in deploying

AI technologies and fine-tuning them to specific business needs.

● Agile/Scrum and/or PMP certification is a strong plus

● Communication Excellence: Exceptional communication in English (C1+) with the ability to

articulate complex technical details and project statuses effectively to stakeholders at all levels.

● Strategic Thinking: Strong analytical and strategic planning abilities, capable of foreseeing

potential challenges and devising effective solutions.

● Leadership and Collaboration: Demonstrated leadership in managing diverse teams. Strong

interpersonal skills to foster teamwork and collaboration across various groups.

● Ability to thrive in a fast-paced, evolving environment. Flexible and responsive to feedback and

changes in project scope or direction.

● Strong critical thinking, analytical skills, and autonomy

Qualifications:

● Minimum of 5 years of project management experience in a tech or global services environment,

with at least 1 year in a leadership role within the technology or AI domain.

● Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

● Experience in managing crowd-based projects or community operations (preferred)

Location: Mumbai or Bengaluru (Hybrid)

SCHEDULE: Mon - Fri