Job
Description
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED 7+ years’ experience in technical program management or product management. PMI Certified. BS/BA Degree in Information Technology or equivalent industry experience. In-depth knowledge of Agile Development or Scrum Project Management methodologies. Multiple years of global Training & Certification implementation experience. Corporate Training & Certification domain expertise is preferred. Proven track record of building or leading the implementation of third-party system deployment lifecycle, from RFP process through Go-Live. Demonstrated leadership with matrix teams. Ability to influence extended teams and command respect. Experience managing geographically dispersed teams across different time zones. Strong interpersonal and relationship-building skills. Self-starter with a ‘get it done’ attitude and a strong sense of team spirit. Able to work quickly and accurately under pressure and time constraints. Desire to roll up your sleeves to see a project to successful completion. Ability to deliver results with large-scale, cross-functional teams in a fast-paced environment. Ability to build trusting relationships, credibility, and strong communication skills to influence stakeholders, connect partners, and improve project decision-making, which drives business value. Excellent oral, written, and presentation skills; confident communicator with the ability to present complex issues and solutions in a clear, concise fashion to technical and non-technical audiences. Ability to work under pressure, highly adaptable, and well-organized. Ability to shift directions quickly when priorities change. Ability to think through problems to come up with innovative solutions and deliver against tight deadlines. Customer-focused; balance a "get it done" attitude with diplomacy to work effectively across different teams and at all levels. Strong knowledge of software development methodologies and best practices. Results-oriented with a focus on delivering value for the customer. Strategic thinker who can see the big picture, innovate, and adapt to constant change. PRIMARY RESPONSIBILITIES Own the end-to-end build, releases, and stability of the product, including Stakeholder Management, Program Management, Change Management, and User Adoption. Rapidly establish an understanding of both current state and future needs of the Salesforce Credentialing business. Develop a solid understanding of business use cases and requirements for the new solution. Act as a technology consultant and trusted advisor for business on all aspects related to the new solution. Serve as the technical project manager for end-to-end implementation. Provide leadership and oversight of all work streams, including internal partner groups, vendors, and consultants. Partner and consult with the Salesforce Credentialing business, selected solution vendor, Business Technology (Salesforce’s IT), and vendor Professional Services teams. Manage relationships with contracting vendors and supervise vendor resources. Cultivate effective, trusted working relationships with matrix teams located globally across time zones. Drive completion of milestones and deliverables; hold teams and individuals accountable for their work. Consult with and obtain sign-off from business stakeholders on key decisions. Create and maintain key project management documentation (project charter, stakeholder lists, project plan, roles & responsibilities, issues/risks, decisions, communications plan, etc.). Deliver hands-on work as an individual contributor, including short presentations, project status slides, or highly organized documents that anticipate customer needs and answer them in business process flows. Track and report implementation project status. Develop and execute User-Acceptance-Testing plans. Develop post-implementation support strategy and transition plan to the support team. Show more Show less
