Project Manager

Job Description

Role : Project Manager Exp : 7+ Years Location : Bangalore, Noida, Chennai Shift : US Shift Job Summary: As a Project Manager, you will be responsible for end-to-end project management. This includes working directly with customers and ensuring their satisfaction by delivering high-quality projects on time. You will be expected to manage multiple projects of varying sizes and mentor team members to drive the best outcomes. The role is customer-facing, requiring strong communication skills and an engaging presence. In certain cases, you may also be involved in the pre-sales stage of the project. Roles and Responsibilities: Lead and develop project plans for medium to large projects. Oversee multiple large to extra-large projects with guidance from a senior project lead. Ensure customer satisfaction in terms of product quality, functionality, and timely delivery. Provide and implement recommendations to support successful project completion. Operate with limited supervision, with discretion to achieve assigned goals and objectives. Maintain regular and proactive communication with customers to address concerns promptly. Participate in organizational and departmental initiatives as required. Provide detailed and accurate customer and project reporting. Represent the project team during executive-level customer communications and updates. Coach and mentor junior or less experienced project managers. Manage project finances and ensure budget adherence. Ensure that all project governance meetings are conducted in line with contractual requirements. Support pre-sales activities as needed. Skills, Knowledge, and Abilities: Communication: Strong and proactive verbal and written communication skills. Customer Management: Direct customer interaction with an engaging and professional demeanor. Organizational Skills: Excellent time management and the ability to prioritize effectively. Analytical Abilities: Skilled in data validation and project reporting. Interpersonal Skills: Ability to coach and mentor peers, results-driven, and a fast learner. Technical Tools: Proficiency in MS Office (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, and Webex. Systems Knowledge: Familiarity with project management and time tracking systems, as well as internal client systems. Education Requirements: Preferred: Bachelor's degree in a related field. Professional Certifications: Mandatory: PRINCE2, PMP, Certified Scrum Master (CSM), or a Master’s in Project Management (or equivalent). Preferred: ITIL V4 Foundation certification (or equivalent). Additional Role Requirements: Minimum of 7 years of overall professional experience. At least 2 years of experience as a Project Manager in a US or European telecom environment. At least 4 years of experience as a Project Manager in another domain. Show more Show less