Project Manager

WE ARE HIRING

Project Manager

We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

AVASO

Website:-

Experience: 12-14 Years

Location:

Position Type : Full-Time

Shift : Rotational

Description:

Manager - Project

Key Responsibilities:

Delivery Management:

• Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
• Define project objectives, deliverables, and success criteria while managing project lifecycles.
• Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management:

• Ensure that all projects meet contractual SLA obligations and internal performance standards.
• Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.

Customer Relationship Management:

• Act as the primary liaison for customers on project-related issues, updates, and escalations.
• Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
• Conduct regular performance reviews, provide constructive feedback, and address underperformance.
• Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.

Risk and Issue Management:

• Maintain a risk register for projects, proactively identifying and addressing potential risks.
• Facilitate rapid escalation and resolution for critical project issues.

Change and Transformation Management:

• Manage project scope changes through structured Change Control Processes.
• Communicate and align stakeholders on transformation initiatives and ensure proper documentation.

Governance and Compliance for Projects:

• Establish and monitor governance frameworks for effective project delivery.
• Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.

Delivery Financial Management:

• Develop and track project budgets, billing, and financial forecasts.
• Maintain financial dashboards to monitor project profitability and cost-effectiveness.
• Conduct variance analysis between planned and actual financial outcomes for each project.

Continuous Improvement:

• Collect feedback from project teams and clients to implement process improvements.
• Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

Team Leadership in Projects:

• Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
• Act as a mentor and coach to project team members, fostering professional growth.
• Encourage collaboration and communication within the team to deliver high-quality results.

Qualifications:

• Education: Bachelor’s degree in IT, Project Management, or a related field.
• Experience:
• Proven experience in managing projectized environments, IT service delivery, and people management.
• Demonstrated success in leading and developing diverse teams.
• Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
• Skills:
• Expertise in project management frameworks (e.g., Agile, Waterfall).
• Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
• Strong leadership, conflict resolution, and decision-making abilities.
• Exceptional communication and interpersonal skills.

Key Competencies:

• Project Orientation: Expertise in handling project lifecycles from initiation to closure.
• Stakeholder Management: Effective communication and relationship-building with clients and teams.
• Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
• Risk Mitigation: Proactive identification and resolution of risks.
• Continuous Improvement: Focus on driving innovation and quality enhancements.

Work Environment:

• Dedicated to leading multiple projects concurrently.
• Occasional travel to customer or project sites may be required.
• Flexibility to work outside regular hours to meet project milestones or address critical issues.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement. AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.