Project Consultant

We are looking for a Project Consultant who will be responsible for managing and delivering successful ERP implementations for educational institutions. The ideal candidate will have strong functional knowledge, excellent project execution capabilities and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities:

• Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
• Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.
• Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
• Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
• Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
• Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
• Provide effective post-go-live support to ensure client satisfaction and solution adoption.
• Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
• Coordinate with the product team to align client requirements and enhancements during and after implementation.
• Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
• Perform data mapping and validation activities to support system configuration and data migration.
• Conduct prototype development for client-specific use case scenarios.
• Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
• Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience:

• Minimum 4+ years of experience in ERP implementation, consulting, or client servicing roles.
• Experience in the education technology domain or enterprise software is highly desirable.

Skills:

• Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
• Familiarity with MySQL or similar relational databases is a plus.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Proficient in MS Excel and project documentation tools.

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration, and growth. Discover what makes Serosoft the perfect place to thrive:

• Learning & Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons & work on international assignments.
• Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open Door Policy: Your ideas and feedback are always welcome.
• Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.

———————————————————————————————————————————