Program Manager/Operations Manager– Center of Excellence (CoE)

Job Title: Program Manager/Operations Manager– Center of Excellence (CoE)

Location: Kolkata and Coimbatore

Department: Training and Operations

Reports To: V.P Training and Operations

About the Program-

Center of Excellence (CoE)

Prompt Engineering, Data Analytics, Machine Learning, Generative AI, Data Annotation, Digital Marketing, Customer Support, GCC roles, UI/UX Design, and Coding

Key Responsibilities

1. Program Strategy & Implementation-

• Design, plan, and execute CoE programs in alignment with

  IndiaAI Mission

  and

  Skill India priorities

  .
• Develop and manage skilling modules in AI, ML, Data Analytics, Generative AI, Data Annotation, and Creative Economy domains in collaboration with the Academic Excellence team.
• Ensure curriculum alignment with industry standards and emerging technology trends based on continuous feedback from industry partners and donors.
• Oversee delivery through blended learning models (online, hybrid, classroom).
• Drive certification, assessment, and placement activities for program beneficiaries.

2. Partnership & Stakeholder Management-

• Collaborate with Government officials (Like- MSDE, NSDC etc.)

  Qualifications & Experience

• Graduate or Postgraduate degree in

  Engineering / Management / Computer Science / Education / Data Science

  or related field.

• 7–10 years

  of experience in program management within

  skill development, education, or technology-led initiatives

  .
• Proven experience in managing

  AI, Data Science, or Digital Economy skilling programs

  preferred.
• Familiarity with

  government-funded or CSR-based projects

  (IndiaAI, Skill India, NSDC) will be an advantage.
• Build partnerships with

  industry leaders, GCCs, startups, and academic institutions

  to enhance employability outcomes.
• Liaise with content development partners and technology providers for innovative learning tools.

3. Monitoring, Evaluation & Reporting-

• Develop and track

  KPIs

  such as enrolments, completions, certifications, and employment outcomes.
• Implement robust data-driven monitoring systems for impact measurement.
• Prepare periodic

  progress reports, dashboards, and presentations

  for internal and external stakeholders.

4. Team Leadership-

• Manage and mentor program coordinators, trainers, and project associates.
• Foster a culture of

  innovation, accountability, and collaboration

  within the CoE.
• Facilitate capacity-building workshops for trainers and support staff.

5. Innovation & Industry Integration-

• Introduce

  AI-driven learning tools, simulation labs, and live projects

  to enhance learning outcomes.
• Explore

  emerging roles in the creative digital economy

  — such as digital marketing, content creation, customer experience, and UI/UX — for skill-based employment.
• Ensure seamless transition from skilling to job placement with partner organizations.

Qualifications & Experience-

• Graduate or Postgraduate degree in

  Engineering / Management / Computer Science / Education / Data Science

  or related field.

• 7–10 years

  of experience in program management within

  skill development, education, or technology-led initiatives

  .
• Proven experience in managing

  AI, Data Science, or Digital Economy skilling programs

  preferred.
• Familiarity with

  CSR-based projects

  (IndiaAI, Skill India, NSDC) will be an advantage.

Skills Required-

• Program & Project Management
• Stakeholder & Partnership Management
• Data-driven Planning & Reporting
• Knowledge of AI/ML, Data Analytics, and Emerging Tech domains
• Excellent Communication & Presentation Skills
• Leadership, Team Coordination & Problem-Solving

Key Deliverables-

• Establish and operationalize the CoE as per

  IndiaAI & Skill India

  standards.
• Deliver industry-aligned skilling programs across identified modules.
• Achieve certification, placement, and impact targets.
• Build sustainable academic and industry collaborations.
• Maintain compliance, documentation, and quality assurance across all CoE initiatives.